First Financial Holding Co., Ltd..
2892.TWSE | Activities of holding companies
First Financial Holding Co., Ltd. is a financial holding company based in Taiwan. The company's primary business involves managing and supervising its subsidiaries, which operate in various financial sectors. These subsidiaries offer a range of financial services, including commercial banking, secur...Show More
Better Health for All
-10
First Financial Holding Co., Ltd.'s core business involves financial services, which are generally health-neutral. The company's products do not have direct safety implications, health risks, or addiction potential for users, nor does it engage in health-related R&D, clinical trials, or manage health data. The company partnered with a foundation to promote microinsurance, benefiting 406 disadvantaged people in 2023, and sponsored dental equipment in rural areas to provide better medical services.
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It invested over NT$110 million in 2023 to subsidize disadvantaged schoolchildren and groups, and cumulatively donated NT$782 million to environmental conservation and social welfare events.
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The company held 33 environmental education sessions for 1,290 people in 2023 and 56 financial education sessions promoting gender equality for 3,578 people.
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It provided 58 days of maternity leave and two days of paid artificial insemination leave for employees.
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Fair Money & Economic Opportunity
-30
Outstanding loans to SMEs reached NT$960.57 billion as of the end of 2024, representing 20.44% of total assets. In 2023, outstanding loans to SMEs were NT$925.8 billion, which was 20.90% of total assets. In 2019, outstanding loans to SMEs amounted to NT$700.7 billion, representing 21.83% of total assets. In 2018, NT$672.3 billion in loans were provided to SMEs, which was 22.87% of total assets. First Commercial Bank was ranked in the top 25% for fair customer treatment for three straight years as of 2024. First Life Insurance was ranked in the top 26%-50% for fair customer treatment for two consecutive years as of 2024. In 2018, the company was fined NT$2 million for failing to accurately report and disclose related information on a transaction. There were no punitive actions for corruption or violation of fair trading laws in 2015. The company invested more than NT$130 million in public welfare in 2024, which was approximately 0.51% of its after-tax net profit. In 2023, investment in public welfare events was more than NT$110 million, approximately 0.49% of after-tax net profit. Social welfare expenditures totaled NT$92.58 million in 2019, representing approximately 0.48% of after-tax net profit. In 2018, charitable activity costs and donations amounted to more than NT$84.7 million, which was approximately 0.49% of after-tax net profit. As of 2015, First Bank had 11 offices in remote regions out of 190 business locations throughout Taiwan. First Securities had 6 offices in remote regions out of 26 subsidiaries throughout Taiwan. This totals 17 remote offices out of 216 total locations, representing approximately 7.87% of service points in underserved areas.
Fair Pay & Worker Respect
40
The President's total remuneration in 2021 was 4.03 times the median employee salary.
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The employee engagement survey result in 2023 was 91.88%.
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The company aims to maintain an employee retention rate at or above 82% for the company, 75.6% for the bank and securities, 73% for life insurance, and 88.5% for AMC.
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In 2023, no major penalties were imposed by the competent authority on the company or its subsidiaries.
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Additionally, in 2021, the company reported no financial losses from litigation involving fraud, insider trading, antitrust, anti-competitive behavior, market manipulation, corruption, or other violations of financial industry laws and regulations.
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Fair Trade & Ethical Sourcing
-10
The company reported zero cases in 2024 where suppliers received penalties for violation of labor laws or failed to make improvements, and no contracts were terminated due to such violations.
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All suppliers are required to sign "Human Rights and Environmental Sustainability Clauses" in their contracts.
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In 2024, 100% of all purchases were from local suppliers, but no specific percentage of the procurement budget was directed to indigenous, minority, or local community suppliers as defined by the KPI.
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Honest & Fair Business
-10
In 2024, the company incurred NT$600,000 in regulatory punishments for six incidents related to product sales and services.
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The company has a comprehensive whistleblower system with annual training, allows anonymous reports, guarantees confidentiality, and protects against retaliation.
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Investigations are to be completed within 60 days, and results notified within 10 days.
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In 2024, 52 whistleblower cases were received, with 29 submitted to the Board.
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The company has had zero financial restatements in the past five years. A comprehensive anti-corruption policy is in place, applicable globally, prohibiting bribery and facilitation payments, with annual ethics training for personnel and counterparties.
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The 2023 sustainability report is verified by BSI according to AA1000 TYPE 2 with a high level of assurance.
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The board of directors includes three independent directors, but the total percentage of conflict-free directors is not specified.
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Kind to Animals
0
First Financial Holding Co., Ltd. is a financial holding company, and its core business operations do not involve activities typically associated with animal welfare KPIs, such as product manufacturing, animal testing, or direct animal agriculture.
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No evidence was found in the provided articles to suggest any direct involvement in these areas. The company's sustainability reports focus on green finance, environmental impact, and social responsibility, but do not provide specific, measurable data on direct animal welfare initiatives, wildlife conservation impact with species recovery metrics, or active engagement in animal welfare policy advocacy.
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Therefore, all relevant KPIs are scored as N/A.
No War, No Weapons
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First Financial Holding Co., Ltd. is a financial holding company.
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and the provided articles do not indicate any direct involvement in arms manufacturing, defense contracts, or related activities. Therefore, KPIs related to defense revenue, dual-use technology, military sales, or defense-related oversight are scored as N/A (0) due to the absence of such business activities. The company's 2023 Sustainability Report states a commitment to UN Guiding Principles on Business and Human Rights,
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but lacks details on implementation across divisions or third-party audits, indicating uneven implementation. There is no evidence of specific peacebuilding investments, conflict-zone divestment policies, or humanitarian procurement standards.
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Planet-Friendly Business
-40
In 2023, the company reported total carbon emissions of approximately 12,925,535 tCO2e across Scope 1, 2, and 3.
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Its near-term carbon emissions targets were officially approved by SBTi in June 2024, with Scope 1 and 2 targets aligned to a 1.5°C pathway, aiming to reduce absolute Scope 1 and 2 GHG emissions by 63% by 2035 from a 2022 base year.
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The company also has specific Scope 3 portfolio targets covering 17% of its total investment and lending by total assets as of 2022.
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A net-zero emissions target has been set for 2050.
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The company received no complaints over environmental impact or penalties for environmental violations in 2024.
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Climate change risks were incorporated into the Group's risk management policy in 2020, and TCFD reports for 2021 and 2023 obtained BSI's highest level certification, "LEVEL-5+".
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Climate scenario analysis is conducted using data from The Network for Greening the Financial System (NGFS) and IPCC's Sixth Assessment Report, with time points in 2030 and 2050, and three simulated climate scenarios (orderly net zero, disorderly transition, and passive transition).
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As of the end of 2024, 38 buildings had obtained Green Building Labels from the Ministry of the Interior, including 29 with diamond grade, 1 gold, 1 silver, 1 bronze, and 3 qualified grades.
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Two new buildings were awarded gold grade Green Building Label, and the London Branch Building obtained a "PASS" grade green building certification from Britain's BRE in 2021.
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Respect for Cultures & Communities
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No evidence available to assess First Financial Holding Co., Ltd. on Respect for Cultures & Communities.
Safe & Smart Tech
30
First Financial Holding Co., Ltd. demonstrates strong privacy and security certifications across its subsidiaries. First Commercial Bank, First Securities, FSITC, and First Life Insurance have all obtained ISO 27001 Information Security Management Systems certification.
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Additionally, First Commercial Bank and First Life Insurance hold BS 10012 Personal Information Management Systems certification, and First Commercial Bank has ISO 20000 Information Service Management Systems certification.
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All employees have a 100% completion rate for the "Personal Data Protection Act" training program.
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The company conducts email social engineering drills at least once a year, with phishing success rates for the company at ≤0.1% and for its subsidiaries ranging from ≤1.2% to ≤2.5%.
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The time needed for switching from the core information system to the backup center and resuming operations is ≤0.5 hours for the company and ≤1-2 hours for its bank, securities, and life insurance subsidiaries.
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The company adheres to the Financial Supervisory Commission’s (FSC) Green Finance Action Plan 3.0 and has formulated a "Policy on Personal Data Protection for First Financial Holding & Various Subsidiaries" and "Guidelines for Responding to, Reporting & Preventing Major Personal Data Incidents at First Financial Group".
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Zero Waste & Sustainable Products
-40
First Financial Holding Co., Ltd. has implemented several waste reduction initiatives, including a zero trash bins and zero personal trash bins policy, establishing a "Resource Circulation Experience Zone" in April 2024, and a food waste composting program that converted over 6 metric tons of kitchen waste into approximately 2 metric tons of organic soil mixture since 2023.
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The company reported no complaints over environmental impact or penalties for environmental violations in 2024, and no waste disposal violations in the past 3 years.
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It has obtained ISO 14064-1 Greenhouse Gas Inventory verification since 2017, indicating annual waste audits for greenhouse gas emissions.
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The company has set company-wide waste reduction targets, aiming to reduce annual carbon emissions by 63% by 2035 from a 2022 baseline (Scope 1 & 2).
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