BigCommerce Holdings, Inc..
BIGC.US | Computer programming activities
BigCommerce Holdings, Inc. is a leading software-as-a-service (SaaS) technology company that provides a comprehensive e-commerce platform to merchants of all sizes. The platform enables merchants to establish and manage online stores, process transactions, manage inventory, and engage with customers...Show More
Better Health for All
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BigCommerce's core business as an e-commerce platform has a neutral direct impact on health, as it is a tool that can be used by various types of merchants, including those in the health sector. The company does not generate revenue from products with direct health impacts, nor do its products have direct safety implications for physical or mental health. It does not offer health-related products requiring price accessibility or specific reach to vulnerable populations. BigCommerce does not focus R&D on health outcomes, nor does it have significant health externalities, equity programs, or workforce support initiatives. The company is not involved in preventative health measures, mental health initiatives, pharmaceutical patents, nutrition, addiction mitigation, or clinical trials. However, BigCommerce demonstrates strong practices in healthcare data responsibility, being HIPAA compliant
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and certified with ISO 27701, ISO 22301, ISO 27001 (since 2019), SOC 1 Type 2, SOC 2 Type 2, and SOC 3 (first achieved 2022).
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It also adheres to GDPR-compliant protocols, including reporting data breaches without undue delay
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and responding to data subject access requests within 30 days.
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Fair Money & Economic Opportunity
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BigCommerce is a SaaS e-commerce platform and does not offer consumer lending or deposit services, resulting in a 'Not Applicable' score for several KPIs related to financial products, including pricing fairness, exploitative fee exposure, inclusion initiatives, fair lending compliance, wealth building outcome, profit reinvestment, financial literacy initiatives, debt burden ratio, and geographic inclusion.
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For data accessibility, the company offers unlimited API calls for Pro and Enterprise plans to sync data from third-party systems, and professional reporting tools are included in these plans.
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This indicates that full API access is not universally free or available to all customers, mapping to a tier of -20. Regarding product simplicity, the company offers a single-page checkout and a 15-day free trial.
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However, the pricing structure for its Pro plan includes an overage fee of $150/month for each $200,000 in GMV beyond the initial $400,000, and automatic upgrades to custom-priced Enterprise plans for accounts with $1 million in GMV, which adds complexity to understanding long-term costs.
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This complexity maps to a tier of -50.
Fair Pay & Worker Respect
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In 2023, the CEO's total compensation was approximately 43.5 times the median employee compensation.
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The overall employee rating on Glassdoor is 3.6 out of 5 stars, based on 479 reviews.
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No specific regulatory actions, violations, fines, or compliance issues are mentioned in the provided articles. However, employee reviews frequently mention "constant layoffs" or "regular layoffs," with reports indicating 8-10% staff cuts annually for the last three years.
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A high turnover rate is also noted, particularly in the Technical Support department.
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The compensation and benefits rating is 3.3-3.4 out of 5 stars, decreasing by 2-10% in the last 12 months
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, with mixed feedback on 401k matching
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and pay suitability for experienced professionals.
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Other concerns include unrealistic quotas
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, slow internal advancement
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, micromanagement
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, and unclear expectations.
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Fair Trade & Ethical Sourcing
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BigCommerce Holdings, Inc. is a software-as-a-service (SaaS) technology company that primarily generates revenue through subscription fees. As such, it does not procure or trade physical commodities, nor does it have a physical supplier base requiring welfare or sourcing audits, or supply chain tiers to map for provenance. Therefore, KPIs related to fair-trade certifications, audit frequency, forced/child labor incidents, traceability coverage, remediation speed, and high-risk materials spend are not applicable. While the company has a Code of Ethics & Conduct (last updated September 2025) committing to human rights and preventing modern slavery in its business partnerships, and outlines consequences for violations, no specific data is provided on the percentage of supplier contracts with enforceable ethical-sourcing clauses or the percentage of procurement budget directed to diverse suppliers.
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Honest & Fair Business
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No specific, quantitative data points were found in the provided articles to assess BigCommerce Holdings, Inc. against the KPIs for the 'Honest & Fair Business' value. Information regarding regulatory fines, transparency index scores, whistleblower policies, financial restatements, audit coverage, ESG controversy scores, complaint resolution times, board conflict-free percentages, anti-corruption policies, or the extent of third-party verification of ethical claims (in percentage terms) was not present or not in a quantifiable format that could be mapped to the rubric tiers.
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Kind to Animals
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BigCommerce Holdings, Inc. is a software-as-a-service (SaaS) technology company that provides an e-commerce platform. Its core business model does not involve the production of physical goods, animal testing, animal-derived ingredients, or animal agriculture operations. Consequently, all KPIs related to these activities, such as cruelty-free certification, alternative testing usage, humane certified operations, ethical input substitution, cage-free sourcing, animal testing policy and volume, innovation investment in animal-free technologies, and animal agriculture ethics, are not applicable.
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Similarly, its business model does not directly impact wildlife habitats or specifically intersect with animal welfare policies, making wildlife conservation impact, animal-free R&D collaboration, and public policy engagement on animal welfare not applicable.
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While general supplier audits are mentioned,
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there is no evidence of audits specifically for animal welfare compliance.
No War, No Weapons
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The provided articles do not contain any specific, factual information or data points relevant to assessing BigCommerce Holdings, Inc. against the 'No War, No Weapons' ethical value.
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No information was found regarding revenue from arms contracts, dual-use technology, sales to embargoed regimes, peacebuilding investment, divestment policies, or any other metrics related to the company's potential involvement in or opposition to military or conflict-related activities.
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Therefore, no KPIs can be scored based on the evidence provided.
Planet-Friendly Business
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No specific, concrete data points were found for BigCommerce Holdings, Inc. (BIGC.US) across any of the Planet-Friendly Business KPIs. The provided articles contained general industry information, recommendations for merchants using the BigCommerce platform, or specific data for other companies (e.g., HBX Group, Big Lots) that were not identified as BigCommerce itself.
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Therefore, no KPIs could be scored based on the evidence provided.
Respect for Cultures & Communities
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No specific, concrete evidence was found in the provided articles for BigCommerce Holdings, Inc. (BIGC.US) that directly addresses any of the defined Key Performance Indicators related to "Respect for Cultures & Communities." The articles discuss general business partnerships, platform features for merchants, market trends, and high-level corporate statements, but do not provide quantifiable data or specific actions taken by BigCommerce itself regarding formal partnerships with indigenous or local community groups, community investment, cultural incident management, local employment ratios, or other community-focused metrics. While Article 6 mentions BigCommerce's administrative control panel supports six languages, the rubric requires an 'assessment score' for language inclusivity, which is not provided.
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Safe & Smart Tech
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BigCommerce has no documented data breaches.
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The company holds numerous privacy and security certifications, including PCI DSS 4.1 Level 1, ISO/IEC 27001:2022, ISO/IEC 27701:2019, ISO 22301:2019, ISO/IEC 27017:2015, and ISO/IEC 27018:2019.
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It also adheres to NIST and CIS standards and is certified for EU-U.S. and Swiss-U.S. Data Privacy Frameworks.
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BigCommerce uses HTTPS and TLS v1.2/v1.3 for encryption, automatically provisions free SSL certificates, and leverages AES-256 encryption for data transmissions.
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The company supports multi-factor authentication (MFA) for enhanced security and protects staff user accounts with email verification.
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It also uses Role-Based Access Control (RBAC).
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BigCommerce conducts regular security audits, vulnerability scans, and penetration testing.
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It maintains a bug bounty program on Bugcrowd with doubled rewards.
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The company is compliant with PCI DSS, GDPR, CCPA, and the Australian Privacy Act (APA), has appointed a data protection leader, and maintains a data processing inventory.
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Users can correct, update, erase data within 14 days, and export data in CSV format, and the company honors Global Privacy Controls.
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BigCommerce states it uses and retains personal data only as long as necessary for the purpose it was provided.
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Zero Waste & Sustainable Products
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BigCommerce is a Software-as-a-Service (SaaS) company, and the provided articles do not contain specific, quantifiable data for its own operations regarding waste generation, product recyclability, packaging sustainability, or waste reduction initiatives. While the articles mention BigCommerce's role in enabling its merchants to pursue sustainable practices, such as encouraging eco-friendly packaging or integrating with circular economy platforms, these are not direct metrics of BigCommerce's own performance against the 'Zero Waste & Sustainable Products' value.
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There is no evidence of BigCommerce's own waste diversion rate, recycled content in its operations, single-use plastic reduction, take-back programs, circular design principles, hazardous waste management, product durability, repairability, waste audit frequency, zero waste certifications, waste disposal violations, material efficiency, packaging-to-product ratio, waste reduction targets, supplier waste requirements, or customer waste education.
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Therefore, no KPIs can be scored based on the provided evidence.