Better Health for All

Chagee Holdings Limited's core products are described as healthy and delicious freshly-made tea drinks, with 'Quality, Health, and Convenience' as a guiding principle.

The company was awarded 'Best Natural/Organic Beverage' in September 2025. It is the first fresh tea beverage brand to implement Shanghai CDC's 'Nutritional Grading' standards nationwide and to publicly disclose calorie and nutrient information for 6 products, with plans to expand this to over 20 additional products. The company notes that 80% of consumers opt for 'less sugar' in their orders, and 50% significantly reduce sugar levels. Chagee leverages cutting-edge technology and innovative branding to modernize the tea-drinking experience. During the Dongting Lake burst disaster in July 2024, the company donated 5 million yuan for relief and reconstruction. The 'Night Clean Plan' covers approximately 1,000 stores, ensuring employee safety and work-life balance.

Fair Money & Economic Opportunity

Chagee Holdings Limited operates as a tea beverage chain store.

The provided articles and company description indicate that its core business is offering freshly brewed tea, fruit tea, and milk tea beverages through retail outlets. There is no evidence in the articles that the company offers lending, deposit, insurance, or other financial services to consumers or businesses. Consequently, all KPIs related to financial products, services, customer financial outcomes, or financial inclusion initiatives are not applicable to the company's operations, and no specific data points for these KPIs are available. Therefore, all KPIs are omitted.

Fair Pay & Worker Respect

The company's worker engagement score is 2.3 out of 5, based on three evaluations as of August 15, 2025.

This translates to approximately 46% of the maximum possible score (2.3/5 * 100 = 46%). The company's voluntary employee turnover is high, with one review mentioning employees leaving due to unfair treatment and good workers being overworked. Another article qualitatively describes the turnover rate as high.

Honest & Fair Business

Chagee Holdings Limited has established procedures for the confidential and anonymous submission of employee concerns regarding accounting or auditing matters.

Its Code of Business Conduct and Ethics explicitly states that the company cannot retaliate against employees for reporting possible violations of law, either internally or to governmental agencies, and employees may report violations to governmental agencies without notifying the company. Anonymous reporting is available via email. However, there is no evidence of training frequency or program effectiveness metrics. The company's Audit Committee reviews potential conflicts of interest involving senior executive officers and directors, and no director may participate in the approval of any transaction in which they are a related party. The Audit Committee must consist of independent members meeting specific requirements. The company's anti-corruption policy requires compliance with anti-corruption and anti-bribery laws in all operating regions, prohibits bribes and kickbacks, and restricts gifts to government employees without prior approval, specifically mentioning the United States Foreign Corrupt Practices Act (FCPA). However, the articles do not provide information on the frequency or effectiveness metrics of anti-corruption training. The company's IPO prospectus mentions an audit by KPMG Huazhen LLP, but no further details on the extent of independent verification of ethical claims or compliance are provided.

No War, No Weapons

Chagee Holdings Limited operates as a tea beverage chain, focusing on freshly brewed tea, fruit tea, and milk tea.

The provided articles describe its core business as the 'premium freshly-made tea drinks market' and detail its financial performance and operational expansion. There is no evidence in the articles to suggest any involvement in arms manufacturing, defense contracts, or any other activities related to the 'No War, No Weapons' value.

Planet-Friendly Business

Chagee has initiated biodiversity efforts, including establishing the 'CHAGEE Elephant Canteen' in Xishuangbanna Dai Autonomous Prefecture to promote food sources for Asian elephants and launching a 'Beach Cleaning Action' on Weizhou Island to protect the marine environment for Bryde's whales.

For packaging, Chagee uses compostable straws, reusable insulated bags, and paper bags for marketing events, and has implemented sustainable packaging using eco-friendly materials. The company has achieved a 1-3% reduction in packaging CO2 through redesign pilots.

Safe & Smart Tech

The company uses industry-standard SSL encryption in certain areas.

Users can update their personal information, opt-out of communications, and request data deletion via email. Account access is protected by passwords. Chagee Holdings Limited completed a cybersecurity review with CSRC and states compliance with Singapore's and Malaysia's PDPA. However, some company-owned teahouses are in the process of rectifying non-compliance incidents.