Better Health for All

Charter's core internet services have a significant positive health impact by enabling telehealth, which 65% of healthcare organizations found very successful during the pandemic

. The company has a strategic focus on enhancing telehealth access, investing $5 billion to connect over one million unserved families and small businesses to broadband . These operations generate significant positive health externalities by facilitating telehealth services and improving healthcare accessibility, as evidenced by the success rates and expansion efforts. Additionally, Charter supported public health education during the COVID-19 pandemic, donating over 25 million airings of Public Service Announcements and developing bilingual educational content with organizations like Unidos US and LULAC . For several other health-related KPIs, such as harmful revenue, safety record, price accessibility, risk transparency, healthcare workforce support, healthcare data responsibility, mental health initiatives, addiction mitigation, and clinical trial ethics, the company's business model is not directly applicable or no relevant evidence was provided. KPIs like vulnerable reach, health innovation investment, health equity programs, preventative health measures, and global health crisis response are omitted due to a lack of specific quantitative data required by the rubric.

Fair Money & Economic Opportunity

Charter Communications is a telecommunications and media company, not a financial institution. As such, KPIs related to consumer credit products, lending, or financial services, including pricing fairness, exploitative fee exposure, data accessibility, fair lending compliance, debt burden ratio, geographic inclusion, and product simplicity, are not applicable to its core business and are scored 0. The company's digital education grant program focuses on broadband technology and training, not financial literacy, resulting in a 0 for financial literacy initiatives. While Charter supports economic opportunity through initiatives like Spectrum Internet Assist for low-income families

, the Spectrum Community Investment Loan Fund , and the 'Pay It Forward' program , the provided articles do not offer the specific quantitative percentages required by the rubric for underserved client share, wealth building outcome, or profit reinvestment, leading to their omission.

Fair Pay & Worker Respect

Charter Communications' employees gave an overall satisfaction rating of 3.3 out of 5, based on over 21,000 reviews.

The company has a record of anti-union actions, including seeking to decertify a union, and workers in New York City lost union representation after a five-year strike that ended in March 2022. Within the last three years, Charter settled one substantiated labor-law violation with the EEOC in March 2024, paying $60,000 for an Americans with Disabilities Act (ADA) violation related to denying an employee a schedule change.

Honest & Fair Business

Charter Communications incurred $40 million in ethics-related regulatory fines in the past three years.

This includes a $15 million settlement with the Federal Communications Commission in July 2024 for failing to properly notify public safety officials and the FCC about network outages, and a $25 million penalty from the Securities and Exchange Commission in November 2023 for violations related to Rule 10b5-1 in its stock buyback plans. The company's Audit Committee annually reviews procedures for the confidential, anonymous submission of concerns regarding accounting, internal accounting controls, or auditing matters.

Kind to Animals

Charter Communications is a telecommunications and media company providing services like internet, video, and voice. Its business model does not involve animal-derived products, animal testing, animal agriculture, or direct habitat impact, rendering most animal welfare KPIs not applicable. While Charter provides technology solutions that enable animal welfare and wildlife rescue efforts for other organizations, such as internet service to a dairy farm for cow health monitoring

and enhanced connectivity to the Texas State Aquarium for wildlife rescue operations, these are indirect contributions. The provided evidence does not show Charter itself undertaking direct animal-related operations, sourcing, or policy engagement that would trigger positive or negative scores beyond the 'N/A' baseline for its sector.

Planet-Friendly Business

Charter Communications aims for carbon neutrality in its operations by 2035.

In 2022, 22% of its total energy consumption was from renewable sources, and the company reduced its greenhouse gas emissions by 18%. Charter invested $47.3 million in sustainable network infrastructure technologies and improved its data center Power Usage Effectiveness (PUE) from 1.8 in 2021 to 1.65 in 2023. Fleet efficiency measures, including telematics, cut emissions by approximately 6,000 tons CO₂ in 2022, with fuel consumption representing about 24% of emissions. The company also enhanced its Scope 2 emissions reporting in 2023 and launched a 'Design for Reuse' product series with Sercomm, focusing on modular, durable, and repairable parts to reduce waste.

Respect for Cultures & Communities

Charter Communications has established 14 formal partnerships with community and cultural groups. This includes a seven-year partnership with Ovation TV, which has awarded $700,000 to 70 arts and cultural organizations since 2017, including $100,000 to ten organizations in 2023, for cultural preservation.

The company also collaborated with the Menominee Tribe to extend high-speed broadband to over 200 rural homes. In 2016, Charter signed a Memorandum of Understanding with twelve multicultural leadership organizations to enhance diversity and inclusion. Additionally, Charter launched the Spectrum Community Assist initiative in 2021, pledging $30 million over five years to revitalize 100 community centers, with an initial $50,000 investment at the Better Family Life Community Center. The company celebrates cultural heritage months by showcasing relevant programming and supporting related events. There are no reported cultural appropriation incidents.

Safe & Smart Tech

Charter Communications has introduced Spectrum Voice ID, a biometric authentication system utilizing voice recognition to enhance account security by removing the need for passwords and PINs.

The company also offers Spectrum Security Shield, an AI-enabled cybersecurity solution for Advanced WiFi customers that blocks malicious sites and phishing attempts, and optimizes the My Spectrum App to track device connections and threats. Charter collaborates with Apple to integrate HomeKit into its Spectrum Connectivity Platform, which fortifies privacy by preventing unauthorized service communications for smart home users. Additionally, Charter engages with the FCC to advocate for mandatory security standards for IoT devices, addressing risks to consumer privacy and broadband networks. The company also uses AI to enhance customer service by analyzing interactions and providing agent recommendations.

Zero Waste & Sustainable Products

Charter Communications operates a device recycling and refurbishment program, through which it collected 29,000 metric tons of customer premises equipment and other materials in 2021.

Approximately two-thirds of these collected devices were refurbished for reuse, with the remaining third being recycled. In October 2023, the company launched a 'Design for Reuse' product series. This initiative integrates modular design to enhance product durability and ease of repair, aiming to reduce waste and promote sustainability.