Better Health for All

Cencora's core business, pharmaceutical distribution and solutions, delivers exceptional health benefits by ensuring access to critical medications. Its "sure supply program" provides nearly 200 critical medications, including oncology treatments, maintaining a six-month safety stock.

In FY24, patient services supported over 3.5 million active patients and 200,000 active providers, facilitating over 350,000 Patient Assistance Program enrollments. However, the company generated 26,614 metric tons of waste in FY23, with 7,605 MT of non-hazardous waste sent to landfills and 676 MT of hazardous waste disposed. Cencora maintains excellent healthcare data responsibility, with an Information Security Program and a Privacy Program designed for compliance with regulations like GDPR, HIPAA, and CCPA, and holds multiple external certifications including ISO/IEC 27001, 27701, 27017, and SOC2 Type 2. For addiction mitigation, Cencora helps combat the opioid epidemic, granting nearly $1 million in FY23 for prescription drug safety initiatives.

Fair Money & Economic Opportunity

Cencora Inc. operates as a global pharmaceutical solutions organization, primarily involved in drug distribution. The company's activities, as evidenced, include philanthropic contributions such as over $6.4 million in donations from the Cencora Impact Foundation in FY24

, and $2.8 million in financial contributions and $2.8 million in product donations in FY24 . Cencora also supports small and diverse suppliers, spending $3 billion with small businesses in FY24 , which supported an estimated 12,710 jobs . Additionally, the company faced a $40 million settlement related to a data breach affecting over 1.43 million individuals . However, Cencora does not offer lending, deposit, or other consumer financial services. Consequently, the provided evidence does not contain specific, quantifiable data points that align with the definitions and thresholds of the 'Fair Money & Economic Opportunity' KPIs, which are designed to assess financial institutions' performance in areas like consumer lending, pricing, and wealth-building outcomes. Therefore, all KPIs are not applicable to Cencora's business model.

Fair Pay & Worker Respect

In March 2024, 124 warehouse workers at Cencora's Sacramento distribution center initiated a strike, which concluded on April 3, 2024, with a new three-year contract.

This agreement included a new Teamsters health care plan, enhancements to the wage progression system, and increased paid time off. An ongoing lawsuit, BALDWIN et al v. CENCORA, INC et al, was filed on May 21, 2025, alleging violations of the Fair Labor Standards Act, with Cencora filing motions to dismiss and compel arbitration. Past records show labor standards violations for Amerisource Bergen Corporation in 2017 ($65,549) and Alliance Healthcare Management Services Ltd in 2022 ($22,272). Workplace safety or health violations for Amerisource Bergen Corporation/Cencora Inc. occurred in 2019, 2021, and 2022, with fines ranging from $5,115 to $8,000. An employment discrimination violation for The Lash Group was recorded in 2015 ($75,000). The estimated average pay for an Employee Relations Manager at Cencora is $60,945 per year, which is 25% below the national average for that role. In fiscal year 2023, Cencora reported implementing processes to ensure pay equity, including modifying promotional salary increase guidelines, removing pay history questions during recruitment, and conducting annual assessments to identify and correct potential pay gaps. The company offers comprehensive benefits such as medical, dental, and vision care, life insurance, retirement plans with company match, and paid parental leave. Cencora received a top score on the Human Rights Campaign Foundation's 2023-2024 Corporate Equality Index for LGBTQ+ workplace equality, including equal benefits and comprehensive healthcare with transgender-inclusive care options. The company also earned the 2023 Inclusive Employer of the Year Award from Viability Inc. for employing individuals with disabilities.

Fair Trade & Ethical Sourcing

Cencora's 2023 Conflict Minerals Report outlines due diligence efforts to trace the origin of 3TG minerals to ensure responsible sourcing and prevent financing armed groups

. The company engaged with over 1,000 small suppliers in the US , and spending with veteran-owned businesses reached $26.6 billion . Additionally, Cencora's Marketplace platform connects manufacturers, over 65% of whom are diverse suppliers, with pharmacy customers . Cencora also received an award for a donation model that sources and donates short-dated medicines, reducing waste and enhancing access .

Honest & Fair Business

No specific, quantifiable evidence was found in the provided articles to assess Cencora Inc. against the defined Key Performance Indicators for the 'Honest & Fair Business' ethical value. The articles discuss ESG achievements

, conflict minerals due diligence , diversity awards , and a compensation recoupment policy , but do not contain data points such as regulatory fine amounts, transparency index scores, details on whistleblower policy effectiveness, financial restatement frequency, audit coverage percentages, ESG controversy scores, complaint resolution times, board conflict-free percentages, or the extent of third-party verification of ethical claims.

Kind to Animals

Cencora, a pharmaceutical distributor, does not directly engage in animal testing or factory farming.

Consequently, its animal testing policy is not applicable to its direct operations, and the volume of animals used in testing by the company is zero. Through the Cencora Impact Foundation, the company donated nearly $6.4 million in FY24 and nearly $7 million in FY23 to nonprofit partners, focusing on human health, animal health, and prescription drug safety. Cencora Ventures has committed to donating 10% of future realized profits to the Foundation. The company also provided nearly $2.5 million in over-the-counter product donations to organizations such as the Humane Society , and Alliance Healthcare UK donated over 400 units of flea treatment to Many Tears Rescue. Its MWI Animal Health business supports sustainable food production and has implemented a reusable tote program for 1,300 U.S. corporate customers, nearly eliminating single-use packaging. MWI Animal Health also introduced telehealth services to improve access to veterinary care.

No War, No Weapons

In fiscal year 2022, Cencora secured approximately $2.0 billion in contracts from the U.S. Department of Defense, which accounted for about 0.8% of its total revenue of $239.0 billion.

These contracts are for pharmaceutical and related products supplied to the U.S. military. The company explicitly states it does not manufacture weapons or engage directly in military operations, and has an ethical commitment to providing healthcare support without engaging in arms manufacturing or military offensives.

Planet-Friendly Business

Cencora Inc. has set a target to reduce Scope 1 and 2 greenhouse gas emissions by 54.6% by fiscal year 2032, using 2019 as the base year.

This target has been validated by the Science Based Targets initiative. The company also actively invests in global renewable energy projects.

Safe & Smart Tech

Cencora experienced a significant cyberattack on February 21, 2024, which resulted in the exfiltration of personally identifiable information (PII) and protected health information (PHI).

This data theft primarily affected a subsidiary managing patient support services. The company initiated containment measures, notified affected individuals and regulatory agencies, and offered credit monitoring services. No evidence of data misuse has been found following the breach. Class-action lawsuits were filed in May 2024, alleging inadequate cybersecurity measures and delayed notifications. Separately, Cencora is integrating AI into its operations with a focus on ethical practices, addressing algorithmic bias, and emphasizing data privacy, with its AI governance approach aligning with industry standards for responsible technology use.

Zero Waste & Sustainable Products

Cencora has implemented several waste reduction initiatives. Over 40% of World Courier shipments now utilize reusable packaging.

An injection pen recycling program has been launched, targeting 25 million pens annually. Additionally, MWI's reusable tote delivery program has nearly eliminated single-use materials.