Consumer Portfolio Services, Inc..
CPSS.US | Other credit granting
Consumer Portfolio Services, Inc. (CPS) is a specialty finance company that purchases and services retail automobile contracts originated by franchised and select independent automobile dealers in the United States. The company focuses on indirect lending, providing dealers with financing solutions ...Show More
Better Health for All
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No evidence available to assess Consumer Portfolio Services, Inc. on Better Health for All.
Fair Money & Economic Opportunity
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No evidence available to assess Consumer Portfolio Services, Inc. on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
20
In 2024, Consumer Portfolio Services (CPSS) reported a CEO to median employee pay ratio of 55.5 to 1.
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The CEO's total compensation for 2024 was $4,165,611, while the median employee compensation was $75,054 for the same year.
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Fair Trade & Ethical Sourcing
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Consumer Portfolio Services, Inc. (CPSS.US) operates as a specialty finance company, purchasing and servicing retail automobile contracts.
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Its business model does not involve the procurement or trade of physical commodities, nor does it have a supply chain that requires welfare or sourcing audits, or exposure to upstream labor practices typically associated with manufacturing or retail of goods. Consequently, all KPIs related to fair trade certification, supply chain audits, forced/child labor incidents, traceability, remediation processes for supply chain violations, ethical sourcing clauses in supplier contracts, high-risk material sourcing, and procurement budget for diverse suppliers are not applicable to its operations.
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Honest & Fair Business
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The company has received 249 total complaints over the past three years, with 109 closed in the last 12 months.
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The majority of these complaints, 180, relate to billing issues.
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Other complaints include allegations of fraudulent accounts opened in consumer names, incorrect credit reporting, inconsistent communication regarding vehicle repossessions, unreasonable vehicle sale prices after repossession, and contacting friends and family without consent.
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The company has provided responses to 225 complaints, with 24 reported as resolved.
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Kind to Animals
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No evidence available to assess Consumer Portfolio Services, Inc. on Kind to Animals.
No War, No Weapons
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No evidence available to assess Consumer Portfolio Services, Inc. on No War, No Weapons.
Planet-Friendly Business
0
No data relevant to Planet-Friendly Business metrics was found in the provided articles.
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The articles primarily focus on financial performance and explicitly state a lack of environmental, social, or governance (ESG) information for Consumer Portfolio Services, Inc.
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Respect for Cultures & Communities
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No data was available from the provided articles to assess CPSS.US against the 'Respect for Cultures & Communities' value.
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Both articles indicated that information could not be accessed or was not found, preventing any data extraction for analysis.
Safe & Smart Tech
-60
The company invested $4.5 million in cybersecurity infrastructure in 2024.
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Based on 2023 revenues of $352.0 million, this represents approximately 1.28% of revenue.
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Critical vulnerabilities are patched within 21-30 days on average. The company invested $1.2 million in multi-factor authentication in 2024, which resulted in a 65% reduction in unauthorized access, and mentions password security and two-factor authentication.
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The company faced regulatory actions, including a $1.24 million payment to a trust and $75,000 in trustee fees in 2023 for a Massachusetts Civil Investigative Demand from 2021, and a $1.1 million settlement in 2023 for a 2018 wage and hour claim.
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It also had 6 CFPB examinations in 2023 and identified 3 internal fair lending violations.
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Zero Waste & Sustainable Products
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The provided articles do not contain any specific, quantitative data points or initiatives related to waste diversion, product recyclability, packaging sustainability, recycled content, single-use plastic reduction, take-back programs, circular design principles, waste reduction initiatives, hazardous waste management, product durability, repairability scores, waste audit frequency, zero-waste certifications, waste disposal violations, material efficiency, packaging-to-product ratios, waste reduction targets, supplier waste requirements, or customer waste education for Consumer Portfolio Services, Inc. (CPSS.US).
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