Better Health for All

The company's vulnerable reach is less than 5%, with over 1,800 families provided with laptops through the Tech4Families scheme

compared to up to 19 million people experiencing digital poverty in the UK. Price accessibility is a significant barrier, as 83% of Brits find new smartphones too expensive and 50% in the Nordics are prevented from buying technology due to economic reasons. Despite this, Currys implements comprehensive health equity programs, including Tech4Families, which provided over 1,800 families with laptops, and raised almost £245k through Pennies. plus a £120k donation in Denmark in 2023/24. The company has reduced its Scope 1, 2 & 3 emissions by 52% over the last four years and collected 8.1 million e-waste products for reuse or recycling. Currys also offers extensive mental health initiatives, including an Employee Assistance Provision, a Champion Health platform for over 15,000 colleagues and their families/friends, 1,400 Mental Health Trained colleagues, and a customer-facing 'quiet hour'. The core products provide modest health benefits, with 83% of UK adults considering digital devices important for accessing essential services like GP appointments.

Fair Money & Economic Opportunity

Currys PLC, through its Carphone Warehouse brand, was fined £29.1 million by the FCA in 2019 for mis-selling mobile phone insurance and technical support due to inadequately trained sales consultants.

In the same year, Dixons Carphone plc was informed by the CMA of non-compliance with extended warranty regulations, though formal enforcement was deferred. The company also made commitments to the CMA in 2016 regarding fairer and clearer terms for cloud storage customers. For several KPIs, the company's core business as a technology retailer means they do not offer the specific financial services or data required for assessment. There is no evidence of revenue from high-cost financial products or penalty fees. While Currys has a "Credit offering" and aims for competitive pricing, no specific APR or fee data is available to assess pricing fairness. The company's Tech4Families program and partnerships with the Digital Poverty Alliance focus on digital inclusion and access to technology, not financial inclusion or financial literacy programs. Similarly, its trade-in program helps customers save money on new technology but does not directly impact credit scores or savings growth. No data is available on customer debt-to-income ratios or the complexity of financial product disclosures. The company does not operate financial service access points in banking deserts. No specific percentage of profit reinvested in community finance is provided.

Honest & Fair Business

The company's audit coverage is strong, with 98% of Group revenue covered by independent external audit.

However, its financial reporting has seen one restatement in the past three years, with 2022/23 figures restated following the disposal of Greece. A 24/7 whistleblower hotline is in operation to enable the reporting of ethical breaches. But there is no public evidence regarding independent investigation processes.

No War, No Weapons

Currys monitors changes to legislation and sanctions in territories where it and its tier 1 suppliers operate, contacting relevant suppliers for confirmation that they are not providing goods or parts from any named entities.

The company has "Standards for Responsible Sourcing" requiring suppliers to respect human rights, conduct due diligence, and comply with the ETI Base Code and UN Global Compact principles. In 2023/24, 5 out of 68 ethical audits on own label and licensed brand suppliers resulted in a red audit, but no suppliers were delisted for non-compliance in that reporting year. Currys' EcoVadis assessment, which measures against the UN Guiding Principles on Business and Human Rights, resulted in an average score of 60 out of 100 for labor and human rights, 10 points ahead of the average for all companies and 5 points ahead of the retail industry average.

Planet-Friendly Business

Currys' total Scope 1, 2 (market-based), and 3 greenhouse gas emissions were 16,872,044 tonnes of CO2e in 2023/24.

The company's near-term Scope 1 and 2 GHG emission reduction targets are approved by the Science Based Targets initiative (SBTi) and are consistent with a 1.5°C warming pathway, while its Scope 3 targets meet SBTi criteria for ambitious value chain goals. Currys aims to achieve net zero emissions by 2040, supported by near-term targets to reduce Scope 1, 2, and 3 GHG emissions by 50% by 2029/30 from a 2019/20 baseline. All properties in the UK, Ireland, Norway, Sweden, Finland, and Denmark are powered with 100% renewable electricity. Currys aligns its disclosures with TCFD recommendations, complying with ten of them, and plans to achieve full alignment by 2025/26. A pilot climate scenario analysis was conducted in May 2022, using IPCC climate scenario models (RCP 4.5 Low, RCP 4.5 High, and RCP 8.5) with time horizons up to 2040.

Safe & Smart Tech

Currys PLC has a history of significant data security failures, leading to multiple regulatory penalties. In 2015, Carphone Warehouse (part of the group) was fined £400,000 by the Information Commissioner’s Office (ICO) for a data breach affecting approximately 3 million customers, with the ICO citing "multiple inadequacies" in security.

Following a 2017-2018 data breach that compromised personal data of approximately 14 million customers and payment card details of 5.6 million people, Dixons Carphone (Currys Group) was fined £500,000 in 2020 for breaching the Data Protection Act 1998, with "systemic failures" in data management identified. While Currys Group won an appeal against critical parts of the 2020 fine in 2024, the penalties for privacy violations and underlying security issues remain documented. The company supports the Digital Poverty Alliance’s advocacy work.

Zero Waste & Sustainable Products

Currys PLC recycled 82% of its total waste in 2023/24, a 6 percentage point improvement from the previous year.

94% of its packaging was reusable or recyclable in 2023/24. The company offers free in-store take-back for all electronics across its UK stores. It has set ambitious waste reduction targets for 2029/30, aiming to reduce intensity by 50%, recycle over 95%, and achieve zero waste to landfill in direct operations, building on a met and exceeded 95% diversion target by 2022. Currys implements numerous waste reduction initiatives, including a 35% reduction in packaging intensity since 2019/20 , a 13 percentage point increase in recycling at its Nuneaton DC , and the collection of 5.5 million e-waste items in 2024/25. Circular design principles are integrated into its "Better World Product Range" of approximately 30,000 products. The company engages with its top 67% of suppliers by spend on sustainability priorities and provides clear guidance for plastic packaging reduction. Customer education includes website factsheets , "Cash for Trash" and "Recycle for Good" initiatives , and trained store colleagues. No waste disposal violations were reported in the provided period.