Better Health for All

First Bank's core business of financial services is generally neutral regarding direct health impact. While it offers financing for healthcare facilities, medical equipment, and physician relocation

, and previously offered Health Savings Accounts (HSAs) , these are specialized services within a broader banking portfolio. The company ceased offering new HSAs effective February 2, 2026, though existing ones are not impacted. The bank targets loans to drug and mental health treatment facilities, indicating some support for mental health services. The company serves low- and moderate-income individuals through the Community Reinvestment Act (CRA) and had $59.2 million in construction loans for Low-Income Housing Tax Credit (LIHTC) combined with Community Development Block Grant-Disaster Recovery (CDBG-DR) funding as of December 31, 2024. For data responsibility, the company mentions cybersecurity incidents as a risk and discusses its Corporate Information Security Program (CISP) and compliance with the Gramm-Leach-Bliley Act regarding financial privacy. However, the acknowledgment of data security breaches as a risk and the limitation on disclosure to non-affiliated third parties suggest basic data protection with some vulnerabilities.

Fair Money & Economic Opportunity

First Bank (FRBA.US) passed all Federal Reserve stress tests in 2024.

In 2023, the company had a 99.98% compliance rate for data protection with zero data breach incidents. It resolved 99.6% of its 2,345 total consumer complaints within 30 days in 2023. The bank's financial literacy program reached 156,000 individuals. FRBA.US operates 26 branches across New Jersey, Pennsylvania, and Florida. The bank has reduced minimum balance requirements by 35% and 22% of new accounts are for previously unbanked individuals.

Fair Pay & Worker Respect

No specific, quantitative data points were found in the provided articles for any of the KPIs under the 'Fair Pay & Worker Respect' value. While CEO compensation figures were available for 2019 and 2024, median employee compensation was not provided, preventing the calculation of the CEO median pay ratio.

Employee ratings from Glassdoor were present (e.g., 3.7 out of 5 stars), but these are aggregated reviews and do not constitute a formal 'Employee-survey engagement / satisfaction index' as defined by the rubric's quantitative thresholds. The articles also did not provide specific data for First Bank regarding living wage coverage, collective bargaining share, safety incident rates, pay equity ratios, turnover rates, labor violation incidents, insecure contract share, or health insurance coverage.

Honest & Fair Business

The company has a formal whistleblower protection policy, which includes a confidential 24/7 hotline and anonymous reporting methods such as a mobile app, online portal, and phone.

However, there is no evidence provided regarding independent investigation processes for reported cases. Additionally, a strong anti-corruption policy is in place, outlining prohibitions against bribery, particularly concerning government officials and compliance with the FCPA. Nevertheless, specific details on the enforcement of this policy or records of related training are not available.

No War, No Weapons

The provided articles, including First BanCorp's 2021 ESG report and FirstBank's ESG report, explicitly state that no data is presented regarding any of the 'No War, No Weapons' metrics, such as arms contracts, dual-use technology, sales to embargoed regimes, peacebuilding investment, or conflict divestment.

Other articles focus on financial health or general sustainability policies without providing specific data for these KPIs. Therefore, no relevant evidence was found to score any of the KPIs.

Planet-Friendly Business

First Bank invested $22.6 million in environmental conservation in 2023 and has partnered with One Tree Planted since 2021, resulting in over 110,100 trees planted.

The company reported no material data breaches in 2023 and adheres to NIST guidelines and ABA's Cyber Risk Institute Profile. There is no stated net-zero target year. The company has not provided TCFD disclosures. Climate scenario stress testing increased by 45.2% in 2023, and climate risk is included in the risk framework at 8.3%. The company screens loans for environmental risk, rejecting $214.5 million in 2023 due to environmental concerns, but there is no specific disclosure on climate-related stranded asset risks.

Safe & Smart Tech

First Bank (FRBA.US) reported 0 data breach incidents.

The company invested $18.7 million in cybersecurity, which represents 16.94% of its $110.4 million net interest income. This percentage is not directly comparable to the rubric's revenue percentage thresholds, which are based on total revenue, not net interest income. However, if we consider the $18.7M investment in the context of the company's $7.26 billion in total assets, it is a very small fraction, suggesting a low investment relative to its size. The company invested $22.5 million in AI, with AI systems processing 74% of loan applications and handling 44% of customer service interactions. Despite this significant use of AI in high-risk applications, there is no formal AI ethics policy, nor any mention of AI audit practices, algorithmic transparency, or algorithmic harm remediation. Customers have limited control over their data, with options to limit sharing of creditworthiness information with affiliates and general sharing by contacting the bank, but no comprehensive privacy dashboard or straightforward data portability/deletion is mentioned. The bank states it complies with federal law regarding data sharing.