GoHealth, Inc..
GOCO.US | Activities of insurance agents and brokers
GoHealth, Inc. operates as a health insurance marketplace and Medicare-focused digital health platform. The company facilitates the enrollment of individuals and families in health insurance plans by connecting them with insurance carriers. GoHealth leverages its technology platform, data analytics,...Show More
Better Health for All
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The U.S. Department of Justice (DOJ) filed a False Claims Act complaint against GoHealth on May 1, 2025, alleging a kickback scheme from 2016 to at least 2021, involving hundreds of millions of dollars in payments for Medicare Advantage plan enrollments.
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The complaint alleges unlawful kickbacks to brokers for steering Medicare beneficiaries into plans, prioritizing payments over patient needs, and creating teams to exclude less profitable plans for disabled individuals.
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These allegations indicate that the company's principal services cause severe, widespread health damage by prioritizing profit over patient needs, and that 90-100% of revenue is derived from activities with serious health harms. The DOJ also alleges discriminatory practices toward disabled Medicare beneficiaries, pressuring brokers to avoid enrolling them.
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GoHealth claims 35% enrollment of special needs beneficiaries, compared to a national average of 17%, which is higher than the national average but still subject to allegations of discriminatory practices.
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Furthermore, there are allegations of failing to disclose the DOJ probe or risks tied to Medicare practices, indicating misleading marketing about health benefits and significant undisclosed risks.
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Customer reviews also detail instances where GoHealth allegedly increased insurance premiums significantly and increased medication costs from $90 to $457, suggesting essential health products are priced at 8-10x production cost or that the company's practices lead to such increases.
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Fair Money & Economic Opportunity
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No evidence available to assess GoHealth, Inc. on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
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Only 31% of employees would recommend working at GoHealth, indicating low worker engagement.
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Employee reviews consistently show low ratings for work-life balance (2.4-2.7 out of 5), pay and benefits (2.6-2.9 out of 5), job security and advancement (2.3 out of 5), management (2.1-2.5 out of 5), and culture (2.3-2.6 out of 5).
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Compensation and perks are ranked in the bottom 5-10% compared to similar-sized companies by employees.
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While high turnover is frequently mentioned in reviews, specific quantitative rates are not provided.
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No quantitative data is available for living wage coverage, CEO-to-median pay ratio, collective bargaining share, safety incident rate, pay equity ratio, labor violation incidents, insecure contract share, or health insurance coverage.
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Fair Trade & Ethical Sourcing
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No evidence available to assess GoHealth, Inc. on Fair Trade & Ethical Sourcing.
Honest & Fair Business
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A U.S. Department of Justice (DOJ) filed a False Claims Act (FCA) complaint against GoHealth, Inc. on May 1, 2025, alleging illegal kickbacks, discriminatory practices, and material misstatements.
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However, no associated fine amount was specified.
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Information regarding a whistleblower policy and an anti-corruption policy was found for 'GoHealth Urgent Care,'
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but this is not explicitly identified as GOCO.US or having a company-wide scope. Shareholder recovery cases mentioned were explicitly stated as not being for GOCO.US.
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No other specific, concrete data points were found for any of the other KPIs.
Kind to Animals
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No evidence available to assess GoHealth, Inc. on Kind to Animals.
No War, No Weapons
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GoHealth, Inc. has no involvement in military contracting, controversial weapons, or small arms.
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The company's core business is focused on operating a health insurance marketplace, which does not involve defense or arms-related activities.
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Planet-Friendly Business
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GoHealth, Inc. has no reported environmental compliance violations, regulatory actions, or fines.
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The company has phased out single-use water bottles, preventing 340,000 plastic bottles from entering the waste stream in one year, and utilizes biodegradable gloves.
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Virtual visits by patients have saved an estimated 108,000 gallons of gasoline.
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Respect for Cultures & Communities
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GoHealth has established 7 formal partnerships with community and minority groups, including Skills for Chicagoland's Future, Black Tech Jobs, ACLU Racial Justice Program, NAACP, Chicago Women in Tech, Latinas In Tech Membership, and Aunt Bertha.
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All employees are required to attend cultural training.
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An Ethics Hotline is available 24 hours a day, 7 days a week, by telephone or email for reporting violations.
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The company's Code of Business Conduct and Ethics states that if a gift cannot be refused or returned, it may be donated to an appropriate community organization.
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GoHealth supports the Spanish-speaking market, as evidenced by the role of a Bilingual Team Manager for the Captive U65 campaign.
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Safe & Smart Tech
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No specific, concrete evidence was found in the provided articles for GoHealth, Inc. (GOCO.US) regarding any of the Key Performance Indicators (KPIs) for the 'Safe & Smart Tech' ethical value. The articles either focused on general industry trends, other companies (such as Go Wombat or Health Hero), or GoHealth's financial performance without detailing its technology, security, or privacy practices.
Zero Waste & Sustainable Products
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No specific, concrete evidence was found in the provided articles that directly pertains to GOCO.US (GoHealth, Inc.) as a health insurance marketplace and digital health platform. The available information primarily details sustainability initiatives and environmental performance related to "GoHealth Urgent Care centers," which explicitly states is not relevant to GOCO.US for the requested metrics.
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, from GOCO.US's investor relations, also indicates no information for these KPIs.
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