Better Health for All

Grainger PLC's core business, residential property management, demonstrates a strong positive health impact, with 94% of properties complying with future energy efficiency standards (EPC A to C) that contribute to healthier living environments.

The company has an outstanding safety record, reporting zero RIDDOR incidents for employees in 2021, 2023, and 2024, and zero incidents of non-compliance with health and safety regulations in 2023 and 2024. Operations generate substantial positive health externalities, having reduced global absolute Scope 1 & 2 emissions by 31% since 2018, and its properties produce 62% less CO2 on average compared to typical homes. Grainger has comprehensive mental health programs, including a Wellbeing strategy, mental health champions, a mental health hub, and signposting for customers struggling with mental health. However, its health equity programs, such as community investment and in-kind donations to refugee families, represent minimal funding relative to its revenue, with a total community investment of £134,000 in 2024 and £150,000 in-kind donations in 2023. The company's business model does not involve activities directly related to harmful revenue, price accessibility, vulnerable reach for health needs, risk transparency for health products, health innovation investment, healthcare workforce support, preventative health measures, healthcare data responsibility, global health crisis response, pharmaceutical patent flexibility, nutrition and food safety, healthcare education, addiction mitigation, or clinical trial ethics.

Fair Pay & Worker Respect

In 2016, Grainger PLC reported that 0% of its employees were covered by collective bargaining agreements.

The company reported a Total Recordable Incident Rate (TRIR) of 1.3 in the U.S. during 2024. For insecure contract share, 6.14% of the workforce were temporary employees in 2016; however, these temporary workers had access to benefits such as holiday accrual, statutory sick pay, and private medical insurance, meaning 0% of the workforce was on contracts without benefits. All employees had access to or were entitled to health insurance in 2016. Employee engagement, as reflected by a 4.1-star rating on Glassdoor, was approximately 82%.

Honest & Fair Business

Grainger received a Sustainalytics Low Risk ESG Rating of 14.6 in 2021, placing it in the top 15% for controversy scores.

The company has a comprehensive Anti-Bribery Policy (May 2024, Version 3.0) that aligns with the UK Bribery Act 2010 and the U.S. Foreign Corrupt Practices Act. It enforces a zero-tolerance approach to bribery, kickbacks, facilitation payments, and political donations, with clear guidelines for gifts and hospitality. All team members, contractors, executive officers, and board members annually certify compliance with Business Conduct Guidelines, and certain team members are required to complete biannual anti-corruption and anti-bribery training. Suppliers are also mandated to have similar policies with annual review or training and undergo due diligence. Grainger maintains a comprehensive whistleblowing policy, widely accessible to employees, which includes an independent, secure, 24-hour hotline and a global web portal operated by an outside professional resource. The policy explicitly prohibits retaliation against anyone making an inquiry or complaint, and anonymity is maintained to the extent permitted by law.

No War, No Weapons

Grainger PLC, a residential property manager, prohibits weapons of any kind or nature on company property, in facilities, or at company-sponsored events.

This policy supports a 0% revenue from arms or defense contracts. The company's Board of Directors oversees general business conduct and human rights. , , but there is no evidence of defense-related business activities requiring specific oversight. Similarly, there is no evidence of operations in conflict regions or conflict-linked partners, making related due diligence and partner reviews not applicable. Grainger's ethical red lines include a ban on all weapons. The company achieved 100% team member certification in its Business Conduct Guidelines in both 2021 and 2022, indicating full compliance with its ethical standards. In 2024, Grainger contributed $63 million in cash and product donations to nonprofit organizations, including UNICEF for the war in Ukraine, representing 0.366% of its $17.2 billion revenue. ,

Planet-Friendly Business

Grainger PLC has a near-term science-based greenhouse gas emissions reduction target approved by the Science Based Targets initiative (SBTi), aligned with a 1.5-degree climate warming scenario.

This includes a commitment to reduce absolute Scope 1 and 2 GHG emissions by 42% by 2030 from a 2023 base year, and Scope 3 GHG emissions from capital goods and downstream leased assets by 51.6% per square meter of residential gross internal area by 2030 from a 2023 base year. The company aims to achieve net-zero carbon for the operation of its buildings by 2030. Grainger reports its most material transition risks and opportunities in a Taskforce on Climate-related Financial Disclosures (TCFD) aligned summary report within its Annual Report and Accounts. 95% of the company's properties are rated EPC A-C. For its owned assets, Grainger PLC achieved an 89% waste diversion rate in 2024, comprising 53% recycled and 36% incineration. The company reported zero incidents of non-compliance with environmental regulations or voluntary standards in both 2023 and 2024.

Respect for Cultures & Communities

Grainger provides comprehensive grievance mechanisms, including anonymous hotlines, email, a resident app, and in-person options, accessible to customers, team members, and suppliers.

The company aims to resolve Stage 1 complaints within 10 working days, achieving 95% compliance, and Stage 2 complaints within 20 working days, achieving 100% compliance. Grainger reported zero cases per 1000 homes linked to Hate Incidents. The company commits to free, prior, and informed consent (FPIC) for indigenous individuals if resettlement were involved in operations, indicating it is not currently applicable. Grainger considers the protection of indigenous rights in its operations, but no formal cultural impact assessment protocol is detailed. The company commits to ensuring communications are accessible and appropriate to diverse customer needs and captures data on language barriers. No cultural appropriation incidents or disruptions to cultural or heritage sites have been reported. The concept of a social license to operate is not explicitly applicable to the company's business model.

Safe & Smart Tech

The company has implemented a mandatory online Cyber Security training and awareness system for all colleagues.

It has internal policies and controls to prevent unauthorized data use, and no incidents are documented. Users have rights to access, rectify, erase, restrict use, data portability, object to use, and withdraw consent. External advisers conduct regular penetration testing. However, personal data is retained for up to 12 years after an individual ceases to be a tenant, customer, or employee. The company complies with legal and regulatory obligations, has implemented new Information Security and Data Protection policies aligned with ISO 27001, monitors regulatory changes, and has invested in specialist legal and compliance teams.

Zero Waste & Sustainable Products

Grainger PLC achieved a 53% waste diversion rate for its owned assets in 2024.

The company implements numerous waste reduction initiatives across its offices and construction sites, including providing recycling facilities , promoting reuse of materials, and implementing Site Waste Management Plans for major developments . Hazardous waste is managed by requiring registered disposal companies for construction waste , and it is stated as "not applicable" for owned assets and offices . Grainger integrates environmental considerations, including resource use, into the design of new developments and refurbishment projects . The company sets annual sustainability objectives, including waste minimization, with executive owners responsible for their achievement . Furthermore, Grainger engages with prioritized suppliers and contractors on environmental commitments and proactively educates residential customers on environmentally sensitive property use through its "Living a Greener Life" campaign .