Better Health for All

ICICI Bank's core banking products and services have no direct positive or negative health impact. Through its CSR initiatives, the bank has committed ₹12 billion to the Tata Memorial Centre for new cancer treatment facilities, which is the largest contribution from any institution to TMC.

Since the inception of its healthcare support programs, over 1.5 million individuals have received assistance for various treatments, including cancer care, bone marrow transplants, eye check-ups, and organ transplants, with 800,000 individuals supported in fiscal year 2023 and 210,000 in fiscal year 2024, totaling 2.1 million since fiscal 2020. The bank has provided over 500 dialysis machines and supported nearly 300,000 dialysis sessions since fiscal 2022. Additionally, 65 ambulances/mobile medical vans have been provided. Overall, CSR initiatives have positively impacted over 12.8 million people in 250 districts across India, including 10.49 million women through Self-Help Groups. The bank also supported COVID-19 relief efforts by preparing 7000 face masks. Environmental sustainability efforts include 25.8 billion litres annual water harvesting capacity and 3.7 million trees planted since 2022, alongside a commitment to carbon neutrality by fiscal 2032.

Fair Money & Economic Opportunity

ICICI Bank demonstrates a focus on geographic inclusion, with 51% of its pan-India branches located in rural and semi-urban areas.

The bank further extends its reach by operating 649 branches in unbanked villages and leveraging 13,168 Business Correspondents to provide access to 20,500 unbanked locations. Additionally, the bank has 26 ICICI Academy for Skills initiatives across 20 States/Union Territories and has undertaken projects in 62 Aspirational Districts in 2024.

Fair Pay & Worker Respect

ICICI Bank has an overall employee rating of 4.0/5 based on 42,200 reviews, which is higher than the industry average of 3.8/5.

The company's work culture rating is 3.8/5 and work satisfaction rating is 3.6/5. It was recognized as a Top Rated Mega Company and Top Rated Company for Women in 2025. However, employee reviews highlight concerns regarding work culture, job security, transfer policies, lack of flexibility, and pressure to meet sales targets, alongside conflicting views on salary satisfaction.

Fair Trade & Ethical Sourcing

No quantitative data was provided across the articles to assess ICICI Bank Ltd. against the Fair Trade & Ethical Sourcing KPIs.

Information regarding fair-trade certification share, audit frequency, forced/child labour incidents, traceability coverage, remediation speed, ethical clause coverage, materials risk index, or supplier diversity spend was not available.

Planet-Friendly Business

The company achieved a 99.62% waste diversion rate through recycling and reuse, with its Service Centre at BKC receiving 'Net Zero Waste' certification in FY24.

In terms of energy, 35% of its total electricity consumption was sourced from renewables in fiscal 2024, an increase from 9% in FY23. The bank has 32% of its total area, covering 183 sites, certified by IGBC, including 4 Platinum and 24 Gold ratings in FY24. ICICI Bank has committed to achieving carbon neutrality for its Scope 1 and 2 emissions by fiscal 2032. Furthermore, the bank has established climate justice initiatives, including livelihood development programs in communities near protected areas and water conservation efforts benefiting 6,800 schools, with ₹1.64 billion spent on biodiversity and water initiatives in fiscal 2024. These programs have positively impacted millions of people through various CSR activities.

Respect for Cultures & Communities

The provided articles detail ICICI Bank's extensive social development and community welfare initiatives, primarily through the ICICI Foundation. These include significant CSR spending of Rs 517.99 crore in FY2024

, support for 10.49 million women through Self-Help Groups , and rural livelihood programs benefiting 80,000 individuals . The bank has also constructed 99 bridges in Uttarakhand, Himachal Pradesh, and Jammu & Kashmir , , supported over 2,120 socially-deprived individuals , , and helped 34 artisans register for a GI tag , . However, the articles do not provide specific quantitative data points that directly align with the defined KPIs for 'Respect for Cultures & Communities', such as percentages of revenue reinvested in local community development, formal partnerships with indigenous groups, cultural impact assessment protocols, or details on cultural appropriation incidents. Therefore, no KPIs can be scored based on the available evidence.

Safe & Smart Tech

ICICI Bank experienced a technical glitch in FY2023-24 that exposed credit card details of 17,000 customers.

This is one of several incidents within the past three years, which also include a data leak in 2023 and an alleged ransomware attack in January 2025. The bank's increased spending on IT and cybersecurity is a response to regulatory scrutiny.

Zero Waste & Sustainable Products

ICICI Bank's BKC Service Centre achieved 'Net Zero Waste to Landfill (Operations)' certification, diverting 99.62% of its 145,350 kg of waste from landfill through recycling or reuse.

The bank uses 37% FSC-certified recycled paper for pre-print forms. It implements multiple waste reduction initiatives, including waste segregation, composting organic waste, e-waste recycling, refurbishment of IT assets for donation (approximately 1,000 assets over two years), toner reduction through re-manufactured toners, reduced paper usage through digitization, and food waste reduction. These efforts led to saving 27.5 million A4-sized sheets of paper in 2024 and a one-third reduction in paper consumption in 2015-16 compared to 2013-14. The bank manages hazardous waste in alignment with local and national regulations and has no mentioned waste disposal violations.