Fair Pay & Worker Respect

Inchcape Retail Limited incurred a £2,244 penalty in 2025 for a substantiated labor standards violation, specifically for failing to pay the minimum wage.

Despite this, the company achieved an 82% Inclusion Score in its 'Be Heard' employee survey, which is an upper quartile result. Additionally, 81% of colleagues recommend Inchcape as a place to work. In 2023, the company reported zero workplace fatalities, though there were 7 high consequence work-related injuries for employees and 2 for non-employees, and 453 recordable injuries for employees and 74 for non-employees. Inchcape operates a 'Speak Up!' policy and a whistleblowing framework, allowing anonymous reports in any language. The company states it does not use forced, bonded, involuntary, or child labor and respects freedom of association.

Fair Trade & Ethical Sourcing

Inchcape reported zero substantiated forced or child labour incidents in its Modern Slavery Statements for the financial years ended 31 December 2023

and 31 December 2024. The company maintains a Supplier Code of Conduct, a whistleblowing hotline, and conducts regular reviews of OEM partners' approach to combating modern slavery. All potential new suppliers are required to agree to abide by the Supplier Code of Conduct, and a central contract database ensures all supplier agreements align with Inchcape’s ethical standards. A new regional Procurement Policy and T&Cs incorporate modern slavery clauses, and an updated Supplier Code of Conduct is being rolled out globally in 2025.

Honest & Fair Business

Inchcape PLC's board comprises eight members (Chairman, two Executive Directors, and five Non-Executive Directors). Four out of the five Non-Executive Directors, including the Chairman, are considered independent, resulting in 50% of the board being conflict-free.

The company has a comprehensive Anti-Bribery and Corruption Policy that outlines definitions, examples, and high-risk areas. Training on this policy is required for all senior leaders every two years, indicating risk-based training. The policy is supported by a strong governance framework and undergoes regular reviews, suggesting an auditable compliance program. No specific, quantifiable evidence was found for regulatory fines, transparency index scores, financial restatements, audit coverage percentage, ESG controversy index scores, complaint resolution times, or third-party verification of ethical claims that precisely matches the rubric's quantitative thresholds.

Respect for Cultures & Communities

Inchcape has more than 21 global road safety initiatives, all shaped by local context and powered by partnerships.

The company operates a global whistle-blower system accessible to employees, former employees, business partners, customers, and other third parties, with reports submittable in any language through multiple channels including online, phone, email, post, or in person. This system ensures every report is examined thoroughly, followed up systematically, and investigations are conducted with utmost care and confidentiality, with whistle-blowers protected from retaliation. Additionally, Inchcape's global Employee Support Programme is accessible in every language and location.

Safe & Smart Tech

Inchcape demonstrates a strong commitment to security training, with all colleagues using IT systems receiving annual security training

, supplemented by ongoing communications and dedicated data privacy educational programs for champions . The company holds ISO 27001:2022 certification for information security . Inchcape adheres to GDPR, UK General Data Protection Regulation, and PECR , maintaining a robust data privacy compliance program in Europe that tests against 42 data privacy areas per market . Users are provided comprehensive control over their personal data, including rights to correction, withdrawal of consent, access, erasure, objection, and data transfer , with responses within one month . The company's policy is to collect only necessary data , share the minimum required with third parties , and limit retention to what is necessary . No documented incidents of unauthorized data use have been reported. A cyber attack in 2020 interrupted operations but was not material and did not result in customer data loss ; no other data breaches affecting users have been documented within the past three years. Inchcape has a comprehensive vulnerability management program, including third-party vendor assessments , incident response , disaster recovery plans , resilience testing , and audited IT General Controls , and conducts regular audits of its information systems .