Better Health for All

The company offers over 120 live well-being and mental health sessions globally.

Its core real estate and investment management services have no significant direct positive or negative health impact, and it generates no revenue from products with direct health harms. The company's operations do not involve health-related products requiring price accessibility, serving vulnerable populations with health needs, or carrying health risks requiring disclosure. Its business model also does not intersect with healthcare workforce development, preventative health, health data management, health-related patents, food products, addiction potential, or clinical trials. Environmental violations are not considered under this value.

Fair Money & Economic Opportunity

JLL is a global professional services firm specializing in real estate and investment management. The company does not offer consumer lending, deposit services, or other financial products to individuals. Therefore, all KPIs related to consumer financial services, such as underserved client share, pricing fairness, exploitative fee exposure, data accessibility, debt burden ratio, geographic inclusion, and product simplicity, are not applicable. While JLL partners with Project Destined for financial literacy training for diverse students, specific quantified reach and outcomes for financial literacy are not provided. JLL's 1.1% donation of pre-tax profit to community causes is too broad to be definitively categorized as reinvestment in community finance for underserved communities.

The FINTRAC penalty for money laundering violations is not related to discriminatory or unfair lending practices.

Fair Pay & Worker Respect

JLL's employee total recordable incident rate (TRIR) was 0.36 in 2024

, with no employee fatalities , though one contractor fatality occurred . The company had five substantiated labor-law violations between 2021 and 2023 , including wage and hour and workplace safety violations . Only 3.4% of employees are covered by collective bargaining agreements . The CEO-to-median employee pay ratio was 303:1 in fiscal year 2024 . The voluntary employee turnover rate was 16.01% , and the employee engagement score was 72% in 2024 .

Honest & Fair Business

JLL encourages a 'speak up' culture and states that retaliation against whistleblowers is not tolerated

. The company provides an Ethics Everywhere Helpline . However, the provided information does not include evidence of independent investigation processes for whistleblower reports.

Kind to Animals

As a real estate and investment management service firm, JLL's core business model does not involve product manufacturing, animal testing, animal agriculture, or direct sourcing of animal products, rendering most animal welfare KPIs not applicable. JLL adopted a corporate policy in 2016, included in its Code of Ethics and Vendor Code of Conduct, which prohibits the exhibition and sale of animals at its managed and owned properties.

This policy applies to 4 billion square feet of property in over 80 countries and prohibits temporary leasing or promotional activities involving animals such as circuses, carnivals, petting zoos, exotic animal exhibitions, and animal sales by temporary vendors. PETA recognized JLL for adopting this animal-free policy.

No War, No Weapons

JLL's general approach is not to take positions on social or political issues or political campaigns, and it does not permit contributions in its name for political activities.

The company requires respecting human rights as laid down in The Universal Declaration of Human Rights and states it will not tolerate human rights violations, child labor, or forced labor in its operations or supply chain, supported by a Global Sustainable Sourcing & Procurement Policy. JLL promotes and supports human rights as defined by the United Nations Global Compact and the United Nations Guiding Principles on Business and Human Rights.

Planet-Friendly Business

JLL's total Scope 1, 2, and 3 greenhouse gas emissions were 23,319,288 MTCO2e in 2024.

The company has SBTi-validated net-zero targets, certified since 2021, aiming for a 51% absolute emissions reduction by 2030 and 95% by 2040 across all scopes. In 2024, 48% of JLL’s global electricity portfolio was supplied by or sourced from renewables. Water consumption in 2023 was 7.94 m³ per $1 million revenue. As of 2024, 68% of JLL offices held green building certifications, with a target to reach 100% for offices over 10,000 sq. ft. by 2030. The waste diversion rate was 24% in 2022. JLL has a net-zero target for its value chain by 2040, with an interim target for operational carbon emissions across all JLL offices by 2030. The company published a TCFD 2022 Report, indicating alignment with TCFD recommendations. JLL conducted a quantitative Climate Scenario Analysis in 2021, assessing physical and transition risks across three climate scenarios, and is conducting another in 2025.

Respect for Cultures & Communities

No specific, quantitative evidence was found in the provided articles to assess JLL.US against any of the KPIs for 'Respect for Cultures & Communities'. The articles discuss JLL's global aspiration to spend US$2.5 billion with certified small and diverse suppliers by the end of 2025

, and a commitment to reconciliation with Aboriginal and Torres Strait Islander peoples in Australia through a Reconciliation Action Plan . However, these do not provide concrete data points such as the number of formal partnerships, percentage of revenue reinvested locally, specific counts of indigenous suppliers, or details on cultural impact protocols or incident responses.

Zero Waste & Sustainable Products

JLL achieved a waste diversion rate of 30.73% in 2024, with 315 metric tonnes recycled/reused or composted out of 1025 metric tonnes of total waste.

The company has embedded circular economy principles into its design specifications and material choices, making them a requirement for its new flagship office opening in 2026. JLL implements numerous waste reduction initiatives, including reusing and remanufacturing furniture, urban mining, and piloting AI technologies for waste diversion, which have led to significant carbon and material savings on various projects (e.g., 70% reuse of former office clearance, 15 tons diverted from reuse, 65% embodied carbon saved on a Leeds office fit-out). JLL set company-wide targets to equip 100% of its offices with waste streaming and recycling programs and remove all single-use plastics by 2023. The company updated its Vendor Code of Conduct in 2023 to include minimum ESG expectations for suppliers, with a focus on waste management within its Cleaning Essentials program and plans to expand standards to other categories.