Better Health for All

Kingsoft Cloud's core business involves providing cloud computing services, including IaaS, PaaS, and SaaS, which are generally health-neutral. The company applies its products and services to various fields, including healthcare, indicating an indirect supportive role for the health sector.

There is no evidence of revenue from products with negative health outcomes. The company's operations do not directly involve physical or mental health safety implications for users, nor do they offer health-related products requiring price accessibility or specific programs for vulnerable populations. There is no information regarding health risk disclosures, R&D investment specifically for health improvement, or any health externalities from its operations. The company does not engage in health equity programs, healthcare workforce support, preventative health measures, or health data management. There is no evidence of involvement in global health crisis response, mental health initiatives, pharmaceutical patents, nutrition, health education, addiction mitigation, or clinical trials.

Fair Pay & Worker Respect

Kingsoft Cloud Holdings Limited reported a total voluntary employee turnover rate of 5.32% in 2023.

The company stated that none of its employees are currently represented by labor unions. The company disclosed that it had not made full contributions to the social insurance plan and housing provident fund based on the actual salary level of some of its employees, making provisions of RMB 54.8 million in 2022 and RMB 19.0 million (US$2.7 million) in 2023 for these shortfalls. PRC laws require the company to pay various statutory employee benefits, including medical insurance, and the company had 45-55% health coverage among staff.

Fair Trade & Ethical Sourcing

Kingsoft Cloud conducts on-site audits for new and existing suppliers introducing new products, with regular follow-up visits once or twice a year.

This indicates an average audit frequency of 6 to 12 months. The company has reported zero incidents of child labor or forced labor since its establishment. For Kingsoft Shiyou, a subsidiary, reports or complaints are verified and handled within 24 hours. All supplier contracts include clauses on anti-corruption, information security, and intellectual property protection, and 100% of suppliers comply with relevant management policies. The company has internal policies for managing conflict minerals and includes conflict minerals clauses in contracts, with suppliers that fail to comply facing penalties. However, there is no specific share of spend on high-risk materials. The company's supplier base consists of 97.30% from mainland China and 2.70% from other countries and regions, with no specific percentage of procurement budget directed to indigenous, minority, or local community suppliers.

No War, No Weapons

Kingsoft Cloud's human rights policy is stated to be in accordance with the UN Guiding Principles on Business and Human Rights, and this alignment is also mentioned in the context of supplier management.

However, there is no evidence of an ethics office monitoring adherence or published performance metrics, which would be required for higher positive scores. The company has a "Data Security Red Line Policy" to prevent data leakage, which is a form of ethical red line, but it is not related to weapons or conflict. The company has a conflict minerals policy and conducts due diligence in its supply chain, but no specific percentage of conflict-free materials is provided. The pass rate for integrity tests for all employees during the year was 92%, indicating a high level of compliance with internal ethical standards.

Planet-Friendly Business

Kingsoft Cloud's total Scope 1, 2, and 3 greenhouse gas emissions for 2023 were 192,253.08 tCO2e.

The company has set a carbon neutrality target for its operations by 2050, and for Scope 1 and 2 emissions for 2040 or beyond. The company aims to achieve 50% renewable energy usage in its data centers by 2025. In 2023, the company's running water consumption per unit of revenue was 20.89 Tonne/RMB Million. Since 2022, office areas have achieved 100% garbage classification and 100% harmless disposal of hazardous wastes by qualified suppliers. The Beijing office building has LEED V4 platinum certification, and the Xiaomi Campus and Zhuhai R&D Zone Phase II have two-star green building certifications. The company has not reported any environmental compliance violations. Kingsoft Cloud has reviewed greenhouse gas emissions, identified climate change entities, transformation risks and opportunities, and formulated a climate change response plan. The company prioritizes collaboration with suppliers that excel in sustainable development and environmental protection.

Respect for Cultures & Communities

The company reported no cultural appropriation incidents.

Kingsoft Cloud's public service expenditures, which include donations for disaster relief and rural primary school education support, amounted to RMB9,775,698.30 in 2023. With a total revenue of RMB7 billion in 2023, this represents approximately 0.14% of revenue directed towards community development. The company's procurement data shows that 97.30% of its suppliers were from the Chinese mainland in 2023, indicating a significant local procurement share. For customer complaints, the company achieved a resolution rate of 94.73% within 30 minutes, and detailed handling reports are presented to customers within 24 hours after complaints are solved. The company also participated in a public welfare activity in Xiaojin County, Aba Tibetan and Qiang Autonomous Prefecture, donating technological products to schools, and donated 100,000 RMB to cover annual living expenses for impoverished students, but a specific percentage of revenue donated to cultural heritage organizations is not provided. Despite operating and conducting public welfare activities in areas with indigenous populations, such as Aba Tibetan and Qiang Autonomous Prefecture, the company has not reported any formal partnership agreements with indigenous or local community groups.

Safe & Smart Tech

Kingsoft Cloud has reported no data breaches.

The company holds a comprehensive set of privacy and security certifications, including TRUSTe Enterprise Privacy & Data Governance Certification, Data Protection Trustmark (DPTM), SOC1/SOC2/SOC3, PCI DSS, and multiple ISO certifications (20000, 27001, 27017, 27018). For employee training, 93.35% of male employees and 75.40% of female employees received training in 2024. The company uses encryption for data transmission (HTTPS, SSL) and storage (AES-256). It has access control and audit systems to prevent unauthorized data use and states it will not access business data without user permission. Users have rights to access, rectify, erase, object to processing, and data portability. Multi-factor authentication (MFA) is available for 60-70% of services. A vulnerability management system with 24/7 monitoring and response is in place, and white-box and black-box security tests are performed on APIs and applications. Privacy principles are integrated into product development through Data Protection Impact Assessments (DPIA). The company collects data only within the necessary business scope and retains it for durations specified by law or contract. Kingsoft Cloud complies with various regulations including China's Data Security Law, Personal Information Protection Law, Cybersecurity Review Measures, and GDPR.