LifeStance Health Group, Inc..
LFST.US | Medical and dental practice activities
LifeStance Health Group, Inc. is a national provider of outpatient mental healthcare services. The company operates a network of mental health clinics across the United States, offering a range of services including psychiatric evaluations, individual and group therapy, medication management, and ps...Show More
Better Health for All
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No evidence available to assess LifeStance Health Group, Inc. on Better Health for All.
Fair Money & Economic Opportunity
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No evidence available to assess LifeStance Health Group, Inc. on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
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Insufficient evidence to determine a value score for LifeStance Health Group, Inc. regarding Fair Pay & Worker Respect. No articles or relevant information found. A neutral score of 0 is assigned.
Materiality Analysis: Company Summary (75-100 words): LifeStance Health Group is a national provider of outpatient mental health services, offering psychiatric evaluations, psychological testing, and therapy to individuals of all ages. Services are delivered both in-person at their centers and virtually through an online platform. The company focuses on treating a variety of mental health conditions. Their operational footprint includes numerous centers across the United States, employing a large number of clinicians and support staff. Recent strategic changes have focused on expanding their geographic reach and service offerings.
Peer Comparison (50-75 words): Compared to other healthcare providers, especially those in the mental health sector, LifeStance's performance on "Fair Pay & Worker Respect" is likely to be scrutinized due to the high reliance on clinical staff. Benchmarking involves comparing clinician compensation, benefits, and working conditions against industry standards and competitors like community mental health centers and other large behavioral health groups.
Materiality Assessment (1-2 clear sentences): The business model is fundamentally supportive of this value, with high materiality, as the quality of mental healthcare directly depends on attracting and retaining qualified and satisfied clinicians and staff. Fair pay and respectful working conditions are critical for employee well-being and service quality.
Detailed Rationale (150-200 words): LifeStance's success hinges on its ability to employ and retain qualified mental health professionals. Fair compensation, reasonable workloads, and supportive work environments are essential to minimize turnover and maintain consistent patient care. The company's direct impact on worker well-being is substantial, as clinicians face demanding work and potential burnout. Supply chain considerations are less relevant here, as the primary focus is on the direct employment relationship. Industry context highlights increasing demand for mental health services, potentially creating pressure on clinicians. Addressing fair pay and worker respect is not only ethically sound but also strategically important for LifeStance to maintain a competitive edge in attracting and retaining talent. Failure to prioritize these aspects could lead to clinician dissatisfaction, higher turnover, and ultimately, compromised patient care.
Value Interaction Notes (if applicable, 25-50 words): There could be a tension between profitability and providing optimal staffing ratios and compensation. Balancing financial performance with clinician well-being is crucial.
Scoring Boundary Flags (if applicable, 25-50 words): Scores indicating poor worker treatment (e.g., low pay, high turnover) would be illogical given the company's reliance on skilled professionals. Scores below 4/10 should trigger further investigation.
Fair Trade & Ethical Sourcing
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LifeStance Health Group, Inc. is a national provider of outpatient mental healthcare services.
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The company's business model does not involve the procurement or trade of physical commodities, nor does it have a traditional supply chain that would require fair-trade certifications, sourcing audits, or traceability for materials. Therefore, all KPIs related to fair trade and ethical sourcing of physical goods are not applicable. Claims regarding clinician wages and labor law violations are explicitly excluded from this value as they pertain to internal worker treatment, not supply chain sourcing practices.
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Honest & Fair Business
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LifeStance Health Group Inc. settled a securities class action lawsuit for $50 million in October 2023, related to alleged untrue statements of material facts regarding IPO clinician retention disclosures.
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The company also previously reported material weaknesses in internal control over financial reporting, which led to the restatement of its annual consolidated financial statements for the years ended December 31, 2019 and 2018.
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Furthermore, consumers have reported being on hold for over 6 hours when attempting to dispute charges, and the Better Business Bureau has given the company an F rating due to numerous complaints about billing issues, including allegations of fraudulent billing and unfair business practices.
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Kind to Animals
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LifeStance Health Group, Inc. is a service-oriented company providing outpatient mental healthcare. Its core business model does not involve physical products, animal-derived ingredients, animal testing, animal agriculture, or direct impact on wildlife habitats.
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Therefore, all KPIs related to these activities are not applicable. The provided articles discuss the therapeutic benefits of animals for mental well-being, the distinctions between emotional support animals, therapy animals, and service animals, and ethical considerations in their use within a mental health context.
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However, this information does not provide evidence for any of the specific animal welfare KPIs, which focus on product-related practices, operational animal welfare, or direct conservation efforts by the company.
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No War, No Weapons
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No evidence available to assess LifeStance Health Group, Inc. on No War, No Weapons.
Planet-Friendly Business
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The provided articles do not contain specific, concrete data points for any of the Planet-Friendly Business KPIs. Information regarding greenhouse gas emissions, renewable energy usage, waste diversion rates, or any environmental certifications, targets, or initiatives is not available.
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While one article notes that the company's waste stream is largely limited to standard office consumables,
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this does not provide a quantifiable waste diversion rate. Another article mentions the need for the company to prioritize cloud partners with aggressive renewable energy targets,
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but this is a recommendation, not evidence of current actions or percentages. The absence of specific, verifiable data for all KPIs means no scores can be assigned based on the provided evidence.
Respect for Cultures & Communities
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No specific, quantitative evidence was found in the provided articles to assess LifeStance Health Group, Inc. against any of the defined Key Performance Indicators for the ethical value of Respect for Cultures & Communities. The articles discuss general concepts of cultural sensitivity in mental health and the company's commitment to diversity, equity, inclusion, and belonging, including leadership completing implicit bias training in 2024, but they do not provide the specific numerical data points required by the rubric's thresholds for any KPI.
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Safe & Smart Tech
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LifeStance Health Group, Inc. agreed to pay a minimum of $1.2 million to settle a privacy class action lawsuit, filed by August 29, which alleged unlawful disclosure of personal and health information of millions of website visitors to third parties like Facebook and Google.
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A U.S. District Court denied LifeStance's motion to dismiss most claims in this class action on January 27, 2025, alleging violations of the federal Wiretap Act and the California Information Privacy Act.
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The company agreed to stop using online monitoring tools for five years and pay for one year of privacy monitoring for class members.
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LifeStance identified material weaknesses in its internal control over financial reporting, specifically not designing and maintaining effective controls over IT general controls for information systems relevant to financial statements.
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The company states it stores data in cloud environments with security appropriate to the data involved and has controls around vendor risk assessment, information classification, access, acceptable use, and backup/recovery.
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LifeStance engages outside providers for periodic penetration testing and other cybersecurity audits.
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The company's privacy policy, last modified June 2025, outlines user rights including the right to know, data portability, deletion, correction, and to limit or opt out of sales or sharing, with an initial 45-day response time for requests.
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The policy states that LifeStance retains personal information only as long as necessary to achieve stated purposes or comply with legal obligations.
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Some former and current employees describe cybersecurity training modules as "useless mind numbing, time wasting modules" and "complete wastes of time".
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Zero Waste & Sustainable Products
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LifeStance Health Group, Inc. is a provider of outpatient mental healthcare services, with approximately 70-71% of all patient encounters being virtual visits as of Q1 2025.
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The company's physical waste generation is minimal, largely limited to standard office consumables.
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Public GHG Emissions data is not readily available as of late 2025.
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The company's SDG Transparency Score was 0.0 (Low Impact) as of May 1, 2024.
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