Better Health for All
-10
The company's health impact is central to its strategy, with extensive medical facilities
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, public health protocols
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, and wellness programs for guests and crew
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. It demonstrates excellent risk transparency through open-sourced work
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and detailed health information
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. Data privacy is strong, with 100% of team members completing regular training
6
. The company shows exceptional crisis response, forming a Healthy Sail Panel for COVID-19
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, submitting 74 best practices
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, and making significant disaster relief donations
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. Mental health initiatives are excellent, including a "Walk for Wellness" program
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, partnership with GAMIAN-Europe
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, and an Employee Assistance Program
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. Healthcare education is supported through internal training
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, guest information
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, and external program funding
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. However, the company has a serious safety record, with five voyages exceeding the 2% threshold for gastrointestinal illness
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. While it has exemplary remediation efforts for environmental externalities (e.g. 98% SOx reduction
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, 90% NOx reduction
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, net zero targets
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), significant emissions remain. Addiction mitigation efforts are moderate, with age restrictions
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and awareness programs for alcohol and tobacco
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.
Fair Money & Economic Opportunity
0
Norwegian Cruise Line Holdings Ltd. operates as a global cruise company, providing cruise experiences rather than financial services. As such, the company does not offer lending or deposit services, consumer credit products, or debt products, nor does it manage customer finance data or operate financial service access points. While Article 1 mentions a service charge of $20 per person per day, accounting for 17% of a week-long cruise cost for a family of four, this fee is for a cruise service and does not fall under the value's definition of activities that lend, insure, move, or store money.
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Similarly, initiatives like supplier diversity, employee benefits, and charitable donations, while positive, do not constitute community finance reinvestment or inclusion lending as defined by the rubric. Therefore, all KPIs related to financial services are not applicable.
Fair Pay & Worker Respect
-10
The company had 7 documented labor-law violations in the past three years, including a Brazilian court ruling in April 2023 regarding labor law violations
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and six Notices of Violation received in 2024.
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In April and May 2025, the Bahamian Department of Labour initiated investigations into complaints of unpaid overtime, excessive working hours, and alleged retaliatory dismissals at Great Stirrup Cay.
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The CEO-to-median employee pay ratio was 550:1 in 2024.
4
Conversely, 90% of shipboard team members' compensation programs are negotiated with unions, covering approximately 78.5% of the total global workforce.
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The voluntary turnover rate for shoreside team members was 16% in 2024.
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The company established an $18 per hour minimum wage for non-commission U.S.-based shoreside employees as of October 2022.
7
Health plans are provided for team members, spouses, domestic partners, and dependents, with shipboard team members receiving medical care while on board.
8
Crew contracts average up to nine months at sea.
9
Fair Trade & Ethical Sourcing
-10
In 2023, approximately 75% of worldwide seafood purchases were certified by a recognized authority.
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The company also sources coffee certified by Rainforest Alliance and USDA Organic.
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Key supplier operations and all food and beverage distributors are reviewed on-site and in-person annually.
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Over 100 third-party food safety audits were conducted in both 2023 and 2024.
4
The company's Supplier Code of Conduct strictly prohibits child and forced labor, and it states a zero-tolerance policy for such exploitation.
5
Honest & Fair Business
-30
NCLH has a comprehensive anti-corruption policy explicitly complying with the U.S. Foreign Corrupt Practices Act (FCPA) and the U.K. Bribery Act of 2010.
1
It prohibits bribes, kickbacks, rebates to government officials, and facilitation payments (unless legally required), with political contributions requiring CEO/President approval.
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Payments to/from employees of customers, contractors, vendors, or suppliers for influencing conduct are also prohibited.
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All team members, executives, and directors must annually certify adherence to the Code of Ethical Business Conduct, and vendors are required to train their employees on the Vendor Code.
4
The company operates a formal, anonymous Reporting Hotline (CORP-0801), available 24/7 via an independent company (NAVEX Global), with international numbers and online access.
5
Reports can be made without fear of retaliation, and retaliation against whistleblowers is a reportable issue.
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However, the effectiveness of training programs, hotline usage, or resolution times for reported issues is not publicly disclosed.
Kind to Animals
0
NCLH's animal agriculture practices show mixed performance. As of 2023, only 16% of pork purchases were from gestation crate-free environments, indicating 84% still originate from systems with extreme confinement.
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Conversely, approximately 96% of chicken purchases globally met Global Animal Partnership (GAP) or similar welfare standards in 2023.
2
The company aims for 100% gestation crate-free pork by 2027.
3
For eggs, 81% of shell egg purchases were from cage-free suppliers in 2023, with a target of 100% globally by 2025.
4
In wildlife conservation, NCLH has supported several initiatives. The Harvest Caye Conservation Foundation (HCCF) supported an Anti-Poaching Unit in Chiquibul National Park in 2020
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and committed to rescue 30 scarlet macaws.
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Staff at Harvest Caye annually protect and monitor nesting grounds for critically endangered hawksbill turtles.
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NCLH also donated over $500,000 for coral reef restoration for endangered Acropora coral species
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and $50,000 to the Alaska Raptor Center in 2025
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for wildlife conservation.
No War, No Weapons
0
Norwegian Cruise Line Holdings Ltd. (NCLH) operates as a cruise company, and its core business does not involve arms manufacturing, military contracts, or dual-use technologies. The company reported $0 in lobbying expenditures for 2023 and 2024.
1
NCLH offers a Military Appreciation Program, providing discounts to military personnel and their families.
2
The company undertook human rights assessments in 2023 and 2024, guided by a third-party sustainability consultancy firm, which covered salient human rights risks against the UN Guiding Principles (UNGP) salience criteria.
3
Human rights are integrated into quarterly sustainability training for its Supply Chain Department, and an annual Human Rights Statement is issued.
4
Planet-Friendly Business
-50
Total Scope 1, 2, and 3 greenhouse gas emissions were 5,147,579 tCO₂e in 2024, with full reporting across all scopes.
1
The company has set GHG intensity reduction targets of 10% by 2026 and 25% by 2030, compared to a 2019 baseline, and aims for net-zero emissions by 2050, though these targets are not stated as SBTi-validated.
2
Only 0.27% of total energy consumed in 2024 was from renewable sources.
3
In 2024, the company received six notices of environmental compliance violation.
4
Waste diversion from landfills was 54% in 2024.
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Less than 3% of total water consumption in 2024 was sourced from high or extremely high-risk water-stressed regions.
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Disclosures are aligned with the TCFD framework, and the company has utilized this framework for several years, integrating climate-related risks into enterprise risk management and capital investment decisions.
7
A second climate risk assessment was completed in 2025, including comprehensive scenario analysis modeling against Representative Concentration Pathways (RCP) 2.6, 4.5, and 8.5, evaluating physical and transitional climate risks.
8
Respect for Cultures & Communities
-20
At least one incident of alleged cultural appropriation by a cruise line has been reported, with a link to a Facebook post.
1
Safe & Smart Tech
-20
Norwegian Cruise Line Holdings (NCLH) experienced a data breach in March 2020, affecting 29,969 travel agents, where passwords were exposed in clear text.
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This incident, which occurred almost six years ago, indicates weak authentication security and poor encryption implementation for sensitive data at that time. The company responded to the notification after five days.
2
NCLH states it is not aware of any material cybersecurity incidents in recent years and that expenses incurred were immaterial.
3
The company has a strong security program with board oversight, an internal SOC, third-party risk management, and periodically hires third parties for vulnerability analyses.
4
NCLH works to be Payment Card Industry (PCI) compliant where required and provides region-specific privacy disclosures, including responding to Global Privacy Control and offering CCPA rights.
5
Personal data is retained as long as there is a relationship or as required by law, with deletion or anonymization at the end of the retention period.
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Billing information is encrypted.
7
Team members receive cybersecurity training, including phishing simulations.
8
Zero Waste & Sustainable Products
-30
Norwegian Cruise Line Holdings Ltd. diverted 54% of its total waste from landfills in 2024.
1
The company has implemented numerous waste reduction initiatives, including the introduction of reusable serveware, food digesters on over 30% of ships, and a 'Print on Demand' model in photo operations.
2
These efforts have led to the elimination of single-use plastic straws and water bottles across its fleet, avoiding over 27 million plastic water bottles and 77 million plastic straws.
3
Additionally, there was over a 45% reduction in plastic containers for cleaning products and over 600,000 pounds of plastic avoided by resizing garbage bags.
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Material efficiency has improved with an 80% reduction in paper and chemical consumption in photo operations.
5
The company is targeting at least a 60% reduction overall in plastic film.
6
Hazardous waste is carefully segregated, incinerated where appropriate, and transferred to approved shoreside disposal facilities, with the company adopting best industry practices designed to meet regulatory requirements like RCRA.
7
Routine visual inspections of waste streams are conducted weekly or per voyage, with quarterly sampling required for non-visually inspected streams.
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The company also partnered with a third party to audit top waste vendors in 2023.
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However, the company received six Notices of Violations for five separate waste disposal incidents, none of which resulted in significant fines or environmental harm.
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The company has a Supplier Code of Conduct and formal policies defining expectations for suppliers regarding environmental management, and partnered with a third party to audit top waste vendors in 2023.
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Customers are encouraged to use recycling bins and limit daily towel replacement.
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The company states it is embracing circular economy principles, applying them to responsible sourcing and waste management strategies, exemplified by the use of durable, reusable serveware made with recycled materials.
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