Better Health for All

The company's core business, public transport, has a significant positive health impact by reducing air pollution, improving wellbeing through reduced congestion, and enhancing social mobility by connecting people to work, education, and healthcare.

The company is committed to a 100% net-zero fleet by 2040, with 651 zero-emission vehicles currently in operation and 264 more on order. Electric buses in Coventry have saved 4,000 tonnes of carbon dioxide, and Dublin Express's transition to hydrogenated Vegetable Oil reduces CO2 emissions by 90%. The safety record is strong, with a Fatalities Weighted Index (FWI) of 0.006 per million miles in 2023 and zero responsible fatalities reported for the same year. The company has received the British Safety Council’s Sword of Honour (2015-2019) and a maximum five-star rating for eight consecutive years, achieving ISO 45001 certification with zero nonconformities. Safety initiatives include a 20% reduction in preventable accidents and a 75% reduction in risk in National Express West Midlands after investing in driver simulators, and a 50% reduction in traffic accident rates in Portugal in 2023. Services offer high price accessibility, with the cost of using the bus being around 20% of car ownership, and free services provided in some areas like Princeton University’s TigerTransit and southern Florida’s Cloud Bus. Accessibility for vulnerable populations is addressed through specific guidance for disabled people, wheelchair users, and oxygen users, and the "Road to Refuge" scheme offers free coach travel for individuals escaping domestic abuse. Investment in health-improving innovation, specifically through green capital expenditure, amounted to £107.3 million, representing 3.15% of its £3.4 billion revenue. While the transport sector contributes to negative health externalities, the company actively mitigates these through its zero-emission vehicle strategy. The company has substantial preventative health measures, including new Golden Safety Rules emphasizing physical and mental wellbeing, a "Project Safe Place" campaign to prevent sexual harassment, and road safety education programs like the Alsa Road Safety School in Marrakech, which reached 3,360 participants. Mental health is prioritized through a People Strategy aimed at creating a supportive culture for colleagues. During global health crises, the company donated €1 million to the Moroccan earthquake disaster fund and provided free transport, and collected over 16,000 euros and 2,000 kilos of clothes for earthquake victims in Turkey and Syria. However, direct financial investment in health equity programs, such as the National Express Foundation's >£1.5 million funding for community organizations, represents a small percentage of the company's revenue.

Fair Money & Economic Opportunity

National Express Group PLC operates bus, coach, and rail services, providing transport.

The company's National Express Foundation supports community organizations with grants, including over £100,000 pledged in May 2024 to 32 UK organizations, and £90,000 to 20 groups in 2022. Since 2012, the foundation has provided £1.5 million in funding, supporting over 25,000 young people through developmental, educational, and social activities, primarily in the West Midlands. These initiatives contribute to community development and economic inclusion by helping disadvantaged youth. However, the company does not offer lending, insurance, deposit, or other financial products or services to consumers. Therefore, all KPIs related to financial services, such as customer share in underserved segments, pricing, fees, loan books, data portability, lending compliance, wealth building outcomes, profit reinvestment in community finance, financial literacy, debt products, banking access points, or product simplicity, are not applicable to its core business or charitable activities as described.

Fair Pay & Worker Respect

No specific, quantifiable data points were found in the provided articles that precisely match the quantitative thresholds defined in the scoring rubric for the 'Fair Pay & Worker Respect' KPIs. For instance, while regional collective bargaining coverage is reported as 94% for the UK workforce and 32% for the North American workforce

, a global percentage for the entire company is not available. Safety performance is measured by a Fatalities and Weighted Injuries (FWI) index , which does not align with the Total Recordable Incident Rate (TRIR) per 200,000 hours required by the rubric. Although a commitment to pay a living wage is stated and a general assessment indicates most people are paid a living wage , no specific percentage of the global workforce currently earning a living wage is provided. One substantiated labor law violation occurred in 2022, where a subsidiary was mandated by a U.S. federal court to pay $742,500 in back wages and damages to 368 drivers for unpaid overtime ; however, the rubric's tiers for 'labor_violation_incidents' do not include a specific threshold for a single significant violation. Information for CEO median pay ratio, pay equity ratio, worker engagement score, turnover rate, insecure contract share, and health insurance coverage is also not provided in a quantifiable format that aligns with the rubric's thresholds.

Fair Trade & Ethical Sourcing

Existing suppliers are reassessed across a 3 to 5 year cycle.

The Group has Ethical Sourcing Standards that suppliers are expected to comply with, and supplier contracts include the right to audit compliance and take remedial action for non-compliance. The Group has adopted a Modern Slavery Policy, a Workplace Rights Policy, and a Human Rights Policy, demonstrating a zero-tolerance approach to slavery and human trafficking. Divisions work within a four-step Modern Slavery process: Assess, Analyse, Action and Audit. In 2022, the Bahrain division refreshed its risk assessment and issued a questionnaire to high-risk suppliers for 2023 evaluation. Mandatory annual training on Ethical Procurement and Supply is provided for all Procurement employees, and the Alsa division achieved almost 70% completion for modern slavery refresher training. A confidential whistleblowing hotline is operated in multiple countries, and progress is governed through quarterly steering group meetings.

Honest & Fair Business

National Express has implemented Group Whistleblowing Procedures that allow internal and external stakeholders to report wrongdoing

. The company publishes annual corporate governance statements detailing its ethical practices and policies . Additionally, it publishes comprehensive annual statements outlining policies, procedures, and progress towards eliminating modern slavery and human trafficking within its operations and supply chains .

Kind to Animals

National Express's ALSA division launched a reforesting initiative in 2021 in Congoto de Valdavia, Palencia, replanting over 92,240 trees across 58.9 hectares to recover ecological value after a major fire in 2020.

At the new Perry Barr depot, a wild flower garden has been planted and a 432m2 green roof with a 22-species planting mix was installed to improve wildlife habitats. The company is investing £150 million in 300 electric zero-emission buses for delivery by the end of 2024, expected to save nearly 20,000 tonnes of carbon annually, which indirectly benefits wildlife habitats. National Express welcomes highly trained assistance dogs and assistance animals on coaches, recommending pre-booking and requiring proof of training or a safety harness/carrier. Animal remains emitting offensive odors are prohibited.

No War, No Weapons

National Express Group PLC (now Mobico Group) operates solely in civilian transportation, providing bus, coach, and rail services.

Its core business has no links to military contracts or weapons supply, indicating 0% revenue from arms or defense contracts. Consequently, the company has no exposure to controversial weapons and no defense-related assets requiring divestment.

Planet-Friendly Business

The company's science-based targets, approved by SBTi in January 2024, commit to reducing absolute Scope 1 and 2 GHG emissions by 55%

and Scope 3 GHG emissions by 33% by 2033 from a 2022 base year, aligned with a 1.5 °C pathway. The company does not utilize or plan to utilize carbon credits or offsetting for its own emissions. In 2023, the company received 5 environmental penalties in North America. It has a net-zero target for Scope 1 and 2 emissions by 2040. , The company conducts comprehensive climate scenario analysis, modeling RCP 2.6, RCP 4.5, and RCP 8.5 pathways, linked to risk assessment. The net book value of diesel vehicles at risk of becoming stranded assets is disclosed as £18m by 2035 and £nil by 2040.

Safe & Smart Tech

The provided articles do not contain specific, concrete data points required to score any of the KPIs for Safe & Smart Tech. While National Express Group PLC has been recognized as a leading company in cybersecurity within the rail and road transport sector

, this is a qualitative acknowledgment and does not provide measurable facts such as data breach frequency, cybersecurity investment as a percentage of revenue, specific certifications, or details on AI ethics governance or audit practices. Therefore, all KPIs are omitted due to lack of evidence.

Zero Waste & Sustainable Products

The company incurred 5 environmental penalties in North America in 2023

and 4 in 2022. It has a company-wide quantitative target to reduce landfill waste disposal to 5,783 tonnes by 2025 from a 2018 base of 7,711 tonnes. This target was significantly exceeded, with an 88.5% reduction from the base year achieved by 2023, resulting in 883 tonnes of landfill waste. Hazardous waste is reported as negligible. The company implements several waste reduction initiatives, including six Parts Reclamation Centres, donating retired school buses, refurbishing turbos, upgrading maintenance databases for oil/fluid services, participating in community recycling programs in North America, and donating unclaimed lost property in Bahrain. The Supplier Code of Conduct outlines environmental responsibility expectations, and the UK division engages with key suppliers to embed climate elements, including waste reduction, into contracts and policies.