Better Health for All

Rent the Runway's core business involves renting and selling apparel and accessories.

The company does not offer health-related products or services, nor does it engage in health-specific R&D, education, or programs. There is no evidence that the company collects or manages health-related data, or that its products carry health risks requiring disclosure. While environmental impacts of clothing rental are discussed in the articles, the 'Better Health for All' value definition explicitly excludes environmental pollution control. The company's operations do not intersect with healthcare workforce development, preventative health, or health equity considerations. There is no evidence of products with addiction potential, involvement in clinical trials, or pharmaceutical patents. Actions taken during the COVID-19 pandemic primarily concerned employee treatment and business operations, not direct health crisis response as defined by the value.

Fair Money & Economic Opportunity

Rent the Runway's core business, as described, is operating an online platform for renting, subscribing to, or purchasing designer apparel and accessories.

This business model does not involve lending, insuring, moving, or storing money, which are the activities covered by the 'Fair Money & Economic Opportunity' value. Consequently, all Key Performance Indicators (KPIs) related to financial services, such as underserved client share, pricing fairness, exploitative fee exposure, inclusion initiatives, data accessibility for financial data, fair lending compliance, wealth building outcomes, profit reinvestment in community finance, financial literacy initiatives, debt burden ratio, geographic inclusion for banking services, and product simplicity for financial products, are not applicable to its operations. The provided articles focus on sustainability and diversity within its fashion business and do not contain any information relevant to financial services.

Fair Pay & Worker Respect

Rent the Runway's employee engagement is low, with an overall rating of 2.8 out of 5 stars from 497 reviews, which is 22% below the industry average.

Only 31% of employees would recommend working there. Reviews frequently state a high turnover rate, with employees leaving within weeks or months. The company had one substantiated hazardous waste violation in 2020, resulting in an $11,250 penalty. More than one-third of corporate employees were furloughed in late March, and less than ten percent of overall staff were laid off. However, the company offers a minimum of 10 days paid vacation, 5 days paid sick leave, and 10 days paid family care leave. A new policy allowed associates to take voluntary furloughs with healthcare benefits until the end of June, implying that 65-75% of the workforce has employer-funded health insurance.

Fair Trade & Ethical Sourcing

No specific, quantitative evidence was provided across the articles for any of the KPIs under the 'Fair Trade & Ethical Sourcing' value. While some articles mention the existence of a vendor code of conduct

or policies prohibiting forced/child labor , they do not provide measurable data such as percentages of certified spend, audit frequencies, number of substantiated incidents, traceability coverage, remediation times, or the percentage of contracts with enforceable ethical clauses. Similarly, there is no data on the current share of spend on high-risk materials or the procurement budget directed to diverse suppliers. Workforce diversity data was provided, but this does not apply to supplier diversity spend.

Honest & Fair Business

The Audit Committee charter includes procedures for the anonymous submission of concerns regarding accounting or auditing matters.

The company's Clawback Policy references a 'qualifying accounting restatement,' indicating at least one restatement has occurred. Rent the Runway received 87 complaints in the last three years on BBB, with 25 unanswered and only 7 resolved. In 2019, customer service wait times exceeded three hours due to delivery delays. The board of directors has determined that all current directors and director nominees, except for the CEO, are independent, meaning approximately 92% of board members are conflict-free. The company is subject to U.S. and foreign anti-corruption laws and has a Code of Conduct, but there is no evidence of frequent training or effectiveness metrics.

Kind to Animals

Rent the Runway has banned fur from its offerings.

This decision was influenced by public pressure, with over 150,000 people contacting the company to advocate for the ban. The company joins other fashion brands in adopting fur-free policies.

No War, No Weapons

The provided articles do not contain any specific, concrete data points or information relevant to Rent the Runway's involvement in arms manufacturing, military contracts, conflict facilitation, or peacebuilding initiatives.

Both articles explicitly state that no data related to the 'No War, No Weapons' value is present.

Planet-Friendly Business

Rent the Runway has set a net-zero emissions target for 2040 for its owned operations.

The company offsets 100% of estimated carbon emissions from shipments to and from customers, starting in fiscal year 2022, but the quality of these offsets is not specified. The company has a $10 million commitment to support Black designers and maintain at least 40% representation for racial and ethnic minorities in the workforce through 2026. The company completed the elimination of unnecessary single-use plastic packaging in 2023, using only reusable, compostable, or 100% recycled content for necessary packaging.

Safe & Smart Tech

Rent the Runway has not reported any data breaches within the past three years, though it was subject to a data breach in 2017 affecting email, name, birthday, and mailing address.

The company states it detects, investigates, and prevents security incidents. However, it identified material weaknesses in its internal control over financial reporting, including ineffective IT general controls (program change management, user access, computer operations, and program development), inadequate monitoring controls, and lack of appropriate segregation of duties. The company is also a frequent target of credential stuffing and account takeover attacks. Rent the Runway collects extensive personal data, including identifiers, style and fit preferences, personal characteristics (height, weight, bust, body type), order details, approximate location, and financial information. This data is retained for at least the statutory limitation period for contractual claims, and unsuccessful candidate data is retained for 3 years, or 5 years with permission, indicating limited data minimization practices. Users have strong control over their data, with options to access, modify, and delete account information, opt out of promotional communications, adjust cookie settings, deactivate push notifications, and opt out of sales, sharing, and targeted advertising. The company utilizes AI tools for personalized recommendations and review summaries, but no specific AI ethics governance or audit practices are detailed. Authentication security mentions account credentials but lacks further detail on MFA availability or strength. The company states it complies with legal and financial obligations, including specific U.S. state privacy laws and Standard Contractual Clauses for international data transfers, and is subject to PCI DSS. However, the identified material weaknesses in internal controls indicate significant compliance gaps.

Zero Waste & Sustainable Products

The company diverts nearly 100% of unusable clothing from landfill, with 1.8 million decommissioned rental products diverted as of January 31, 2025.

It aims to divert 90% of waste from warehouse operations from landfill by fiscal year end 2026. The company has a goal to eliminate unnecessary single-use plastic packaging and utilize reusable, compostable, or 100% recyclable content for necessary plastic packaging by fiscal year end 2023. It recycles 100% of poly covers returned to its warehouse. The company aims to sustainably source 50% of key materials for Exclusive Designs by fiscal year end 2026. It has performed 6.5 million garment repairs from fiscal year 2019 through January 31, 2025, to extend product life. The company does not use halogenated solvents such as Perchloroethylene (PERC) in its cleaning process. There are no mentioned waste disposal violations in the provided articles.