Better Health for All

Ryanair's core products and services, primarily air travel, have no significant positive or negative direct health impact. The company has not had a single customer or staff fatality in its 40-year operating history.

Ryanair aims to make air travel affordable for millions of Europeans, saving passengers over €5 billion in FY24, but the company does not offer health-related products or services requiring accessibility considerations. Ryanair's policies for passengers with reduced mobility include seating them in rows 26/27 (out of 32 rows) and limiting immobile passengers to four per flight, which creates significant access barriers. The company provides comprehensive risk disclosures, including an annual safety audit schedule, internal staff safety surveys, and customer reporting mechanisms, and its online system is certified to ISO 9001, 14001, 27001, 45001, and 26000. Ryanair has committed an additional €2.5 million (total €4 million) to fund the Sustainable Aviation Research Centre at Trinity College Dublin, which represents less than 1% of its FY22 turnover of €4,801 million. The company's operations do not generate significant health externalities. Ryanair supports children's wishes and guide dog training, but these are limited in scope and funding. The company complies with employment legislation and offers industry-leading rosters for pilots and cabin crew, but rejected suggestions for a mental health nurse and first aider training for its cabin crew. Ryanair does not engage in preventative health or treatment activities. The company has strong data protection standards, with no sanctioned complaints or incidents concerning breaches of customer or employee privacy, data leaks, theft, or loss of data in FY24, and its Cyber Security Policy is aligned with ISO 27001, PCI, and OWASP. Ryanair's business operations are not directly relevant to health crisis response. While Ryanair has a Peer Support Programme for pilots and cabin crew, a manager reportedly stated that 'mental health doesn't exist,' and the company rejected suggestions for a mental health nurse and first aider training. Ryanair launched an Engineering Training Academy in FY24, with 365 trainees in 2023 and a target of 700 in 2024, but this is not focused on health education.

Fair Money & Economic Opportunity

Ryanair was fined more than €255 million by Italy's competition authority for abuse of a dominant position, specifically for blocking or making it difficult for travel agencies to offer its flights in combination with other services, which occurred from April 2023 to at least April 2025.

The company also faces a legal action launched on May 15, 2025, by Testachats, accusing it of deceptive pricing practices, including charges for carry-on baggage, opaque fare bundles, misleading urgency messages, and unjustified seat selection fees. Ancillary revenue, which includes baggage fees and priority boarding, grew by 10% to €4.72 billion in FY25, making up 34% of total revenue. The company provides a new customer portal in the 'My Ryanair' account, allowing customers to interact and access information on refunds, claims, and queries. Ryanair partners with the Trinity Centre for People with Intellectual Disabilities and has a Gender, Diversity & Inclusion Committee to promote diversity. The company's focus on a simple, low-cost service model is noted, but Testachats argues that its practices hinder fair price comparisons.

Fair Pay & Worker Respect

No specific, concrete data points were found in the provided articles to assess Ryanair Holdings PLC against the defined KPIs for Fair Pay & Worker Respect. Articles 1, 2, and 3 were unavailable.

, , Article 0 mentions a 'Spanish cabin crew strike' but does not provide quantitative data for any KPI, nor does it confirm a 'substantiated labour-law or human-rights violation' as required for the 'labor_violation_incidents' KPI.

Fair Trade & Ethical Sourcing

No specific quantitative data was found in the provided articles for any of the KPIs related to Fair Trade & Ethical Sourcing. The articles explicitly state 'No data found' or 'Not specified' for metrics such as fair trade certification share, audit frequency, forced/child labour incidents, traceability coverage, remediation speed, ethical clause coverage, materials risk index, and supplier diversity spend.

While a Supplier Code of Conduct and a Code of Business Conduct & Ethics are mentioned, no quantitative data on their coverage or enforcement was provided.

Honest & Fair Business

Ryanair has a detailed whistleblowing policy, outlined in its Code of Business Conduct & Ethics (January 2025), which includes reporting procedures, protection for reporters, and confidentiality guidelines, referencing the EU Whistleblowing Directive (2019/1937).

However, no data on its effectiveness, independent investigation processes, or uptake is provided. The company also has an Anti-Bribery & Anti-Corruption Policy, approved in January 2022, which applies globally and outlines a zero-tolerance approach to bribery and corruption, covering gifts, hospitality, and facilitation payments. This policy references various anti-corruption laws. However, specific details on enforcement, training frequency, or effectiveness metrics are not provided. For customer complaints, Ryanair targets 70% of general requests resolved within 5 days, 95% of chats answered within 5 minutes, and 90% of passenger rights claims answered within 14 days (FY23). However, its 2023 customer satisfaction was 3/10, lower than the industry average of 6.5/10, and its complaint resolution rate was 62%, lower than the industry average of 78%.

Planet-Friendly Business

Ryanair's total Scope 1, 2, and 3 greenhouse gas emissions for FY24 were 18,644,168 tonnes CO2e.

The company's near-term emission reduction target conforms with the SBTi Aviation pathway, aligning with a 1.5°C trajectory. The Group procured a 2% Sustainable Aviation Fuel (SAF) blend at EU and UK airports from January 2025, and uses green electricity in Dublin buildings and hangars in Seville, Stansted, and Vienna. Offsetting projects include Gold Standard certified methane capture, wind power, and reforestation, but the percentage of emissions covered is not specified. The company has a net-zero target year of 2050. Ryanair reports alignment with TCFD recommendations and conducts climate scenario analysis for 1.5°C and high-emission scenarios. The company was fined approximately €170m by the Spanish Ministry of Consumer Affairs for alleged non-compliance with consumer protection laws regarding baggage policies, and was sanctioned by the UK Advertising Standards Authority for misleading claims about being a 'low CO2' airline.

Zero Waste & Sustainable Products

Ryanair aims to be 100% single-use plastic-free by 2025, which is a company-wide waste reduction target with a specific timeline.

The company reports that 80% of its product lines already use recyclable plastics. Additionally, Ryanair has implemented a waste reduction initiative by recycling 3.5 tonnes of tires in partnership with Michelin.