SERVICEWARE SE.
SJJ.XETRA | Computer programming activities
Serviceware SE, formerly known as SAB AG, is a Germany-based company that provides software solutions for IT service management (ITSM), enterprise service management (ESM), and financial management. Its offerings include software for IT infrastructure management, IT service desk, knowledge managemen...Show More
Better Health for All
0
Serviceware SE provides software solutions for IT and enterprise service management. While the company developed an appointment scheduling solution for healthcare institutions to manage COVID-19 testing facilities, and secured a contract with an Austrian healthcare company for its Enterprise Service Management (ESM) system, these are applications of its general software offerings.
1
The company's principal goods and services are not directly health-related, nor do they inherently cause positive or negative health impacts on a broad scale. There is no evidence of direct health products, services, or initiatives that would fall under the specific criteria of the 'Better Health for All' KPIs. Therefore, for all KPIs, the company's operations are considered to have no significant direct positive or negative health impact, resulting in a neutral score.
Fair Money & Economic Opportunity
0
No evidence available to assess SERVICEWARE SE on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
10
The company reported a voluntary employee turnover rate of 11.9% as of November 30, 2021.
1
While the company states a principle of equal remuneration for equal qualification, activity, and seniority applies, no specific pay equity ratio was provided.
2
Information regarding living wage coverage, CEO to median employee pay ratio, collective bargaining share, safety incident rate, worker engagement score, labor violation incidents, insecure contract share, or health insurance coverage was not available.
3
Fair Trade & Ethical Sourcing
0
The provided articles, primarily financial reports and general company information, do not contain specific, concrete data points for any of the KPIs related to Fair Trade & Ethical Sourcing for Serviceware SE.
1
While the company operates in the software sector,
2
which typically has a different supply chain profile, no article explicitly states that the company has no physical commodities, no supplier base requiring welfare or sourcing audits, or no procurement activities relevant to these KPIs. Therefore, based on the strict rules requiring explicit evidence, all KPIs must be omitted.
Honest & Fair Business
-50
Serviceware SE introduced a whistleblower system by January 2024, addressing a previous non-compliance with the German Corporate Governance Code.
1
However, the company previously stated in January 2021 that it did not have a formal whistleblower system due to its small employee count.
2
As of January 2025, two of the three Administrative Board members are not considered independent, meaning approximately 33% of the board is conflict-free.
3
Kind to Animals
0
Serviceware SE is a software company. Multiple articles explicitly state "Animal Testing No", indicating that the company does not engage in animal testing.
1
Given its service-oriented business model, the company does not have animal-derived products, animal-related operations, or animal agriculture,
2
making most animal welfare KPIs not applicable. There is no evidence of R&D relevant to animal-free substitution or engagement in animal welfare policy.
3
No War, No Weapons
0
The provided articles do not contain any explicit information, specific data points, or factual evidence related to Serviceware SE's involvement in arms contracts, dual-use technology, sales to embargoed regimes, peacebuilding investments, conflict divestment policies, board oversight of defense activities, export end-user certificates, lobbying on arms control, humanitarian procurement, human rights due diligence in conflict areas, Arms Trade Treaty compliance, AI military safeguards, UN Guiding Principles alignment, dual-use item screening, surveillance transparency, ethical red lines, exposure to controversial weapons, war-risk audits, annual conflict partner reviews, defense divestment, conflict minerals, peace technology investment, or procurement from conflict zones.
1
Therefore, no KPIs under the 'No War, No Weapons' value can be scored based on the evidence provided.
Planet-Friendly Business
-40
Serviceware SE, a software provider, reported 2,758 tons of CO2 emissions in the 2022/2023 fiscal year for areas directly influenced by the company, a reduction from 2,997 tons in 2021/2022.
1
Given the nature of its business as a pure services provider, its direct GHG emissions footprint is considered immaterial. The company aims to become CO₂-positive in areas it can directly influence by 2030.
2
Serviceware has developed a sustainability strategy aligned with the 17 UN Sustainable Development Goals.
3
The company has been successfully certified by EcoVadis for its sustainability measures.
4
Serviceware is subject to numerous environmental regulations and regulatory ordinances, and there is no evidence of environmental compliance violations.
5
The company does not provide TCFD disclosures.
6
Respect for Cultures & Communities
0
No specific, concrete data points were found in the provided articles for SJJ.XETRA regarding its respect for cultures and communities. The company's annual reports (2017/2018 and 2022/2023) focus on financial and operational metrics, with the most recent report explicitly noting a 'Lack of quantitative data on cultural and community engagement metrics'.
1
Other articles either pertain to different companies, general industry trends, or software comparisons, and do not provide relevant information for SJJ.XETRA on any of the specified KPIs.
Safe & Smart Tech
-30
A phishing simulation involving 600 employees resulted in over a 70% return rate, indicating that more than 70% of employees clicked on fake emails.
1
This suggests inadequate training content or a significant lack of effectiveness in the company's security training program. The company also mentions providing DSGVO (GDPR) training, which is a standard compliance measure.
2
Zero Waste & Sustainable Products
0
No evidence available to assess SERVICEWARE SE on Zero Waste & Sustainable Products.