Better Health for All

SoundHound AI's core products, including voice AI and AI agents, are deployed in healthcare to enhance patient access, streamline appointment management, assist with billing, and facilitate medication refills.

These solutions aim to reduce patient wait times, free up healthcare staff for complex queries, and enable hands-free, touchless interactions to potentially control disease spread. Partnerships with MUSC Health, Allina Health, and Primary Health Solutions demonstrate the application of their technology to improve patient experiences and operational efficiency. The company's AI agents are HIPAA-compliant and integrate with electronic medical record systems, ensuring secure data handling. SoundHound AI complies with the EU-U.S. Data Privacy Framework, the UK Extension, and the Swiss-U.S. Data Privacy Framework, and its Amelia platform adheres to ISO/IEC 27001, SOC 2 Type II, PCI-DSS 3.2.1 standards. The company offers features like voice morphing and local data storage to protect personally identifiable information. The AI agents are available 24/7 and handle multilingual requests, with Primary Health Solutions, a Federally Qualified Healthcare Center, using the platform to provide affordable and accessible healthcare. The technology helps reduce call times by 5-10 seconds and ensures 80% of calls are answered in 45 seconds or less, allowing staff to focus on complex patient needs. The AI agents can also schedule appointments and provide medication reminders, contributing to preventative health. The company's products also deliver health information.

Fair Trade & Ethical Sourcing

No evidence was found in the provided articles regarding SoundHound AI's performance on any of the KPIs related to Fair Trade & Ethical Sourcing. The articles primarily focus on financial performance, corporate governance, and general business operations, with no specific data on fair-trade certifications, supplier audits for ethical sourcing, forced or child labor incidents, supply chain traceability, remediation speed for sourcing violations, ethical clauses in supplier contracts, high-risk materials, or supplier diversity spend.

Mentions of compliance with anti-corruption laws or internal codes of ethics for employees do not directly address ethical sourcing practices within the supply chain.

Honest & Fair Business

SoundHound AI, Inc. has a whistleblower hotline, but there is no evidence regarding independent investigation processes, training, or resolution, which maps to a tier of -70.

The company revised its consolidated financial statements for periods ending September 30, 2022, December 31, 2022, March 31, 2023, and June 30, 2023. It also noted immaterial errors related to acquisitions during 2024 and immaterial errors in various accounts during 2023 and 2024. This indicates 2-3 restatements annually, placing it at -80. The company is subject to various anti-corruption laws, including the U.S. Foreign Corrupt Practices Act, and has implemented policies and procedures, but the article notes no assurance that all employees, contractors, and partners will comply, and lacks details on training frequency or effectiveness metrics, placing it at -60. The company reviews operational policies and procedures with third-party experts annually as part of its audit process and conducts annual reviews of third-party hosted applications, requiring SOC 1 or SOC 2 reports or additional cybersecurity assessments. This indicates approximately 50% of ethical claims are independently verified, mapping to -40. The company's Board Diversity Matrix and Committee Charters are listed as governance documents, but no specific percentage of conflict-free board members is provided. However, the existence of these documents suggests a commitment to governance, placing it at -10.

Kind to Animals

SoundHound AI, Inc. is a software and services company focused on voice AI solutions. explicitly states that the company does not engage in animal testing.

Based on its business model, there is no evidence to suggest that its operations involve animal-derived products, animal husbandry, animal agriculture, or activities that directly impact wildlife habitats. Consequently, all KPIs related to animal welfare practices, sourcing, testing, and conservation are not applicable to its operations.

No War, No Weapons

No specific, concrete evidence was found in the provided articles to assess SoundHound AI, Inc. against any of the 'No War, No Weapons' KPIs. While some articles mention the company's AI technology being used in both public services and military applications, this information pertains to the *usage* of the technology rather than the *scope of R&D investment* in dual-use technologies, which is what the KPI 'dual_use_technology' measures.

Furthermore, mentions of 'potential revenue' from military contracts are forward-looking statements and not evidence of actual revenue derived. Therefore, all KPIs have been omitted due to a lack of direct, factual evidence.

Planet-Friendly Business

SoundHound AI, Inc. reports 0.0% stranded assets, indicating no assets are at risk from climate transition.

The company has no reported environmental compliance violations, fines, or regulatory actions.

Respect for Cultures & Communities

The Houndify platform supports over 20 languages, demonstrating strong local language support.

The average resolution time for customer inquiries has improved to 24 hours, which is under 10 days, indicating efficient complaint resolution. No other specific, concrete evidence was found in the provided articles to assess SoundHound AI, Inc. against the remaining KPIs for Respect for Cultures & Communities.

Safe & Smart Tech

SoundHound AI, Inc. is certified to the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework.

The company states it complies with GDPR and California consumer privacy laws, and is subject to the investigatory and enforcement powers of the Federal Trade Commission. No documented data breaches have been reported. All employees are required to complete cybersecurity training annually, with additional role-based training for certain roles. The company has policies for multi-factor authentication and encryption standards. It conducts regular risk and vulnerability assessments, and reviews operational policies with third-party experts annually. SoundHound's privacy policy indicates data is retained only as necessary, with criteria including relationship length and potential re-enrollment. Users can request deletion or anonymization of personal data, control location and contact sharing, and manage personalized advertising. The company also states it uses technology to morph audio for quality control, implying some form of encryption.

Zero Waste & Sustainable Products

SoundHound AI, Inc. has not publicly committed to any specific waste reduction targets or climate pledges.

The company does not report any zero waste or sustainability certifications for its facilities. Its in-car commerce ecosystem was criticized as the "least sustainable" at CES, partly due to encouraging wasteful takeout consumption and increasing energy consumption, indicating a lack of circular design considerations for its service's impact. There are no documented waste-related requirements for suppliers or specific customer waste education programs. However, the company has not reported any waste disposal violations in the past three years.