Better Health for All

THG demonstrates strong commitment to mental health, implementing a digital solution (SilverCloud) for over 10,000 employees

with 12 specific programs , achieving 90% positive user feedback . This is complemented by an in-house GP service with CBT therapists and an Employee Assistance Programme . During the COVID-19 pandemic, THG pledged £10 million in aid , transitioned manufacturing to produce hand sanitizers , gave £1 million free sanitizers , created 500 new jobs , and provided 70 hotel rooms for NHS staff . The company also provided substantial support to the healthcare workforce, including £4 million in critical products for NHS staff and emergency workers . In terms of safety, one Myprotein cookie product was recalled due to undeclared gluten , posing a health risk . However, THG showed risk transparency by issuing a voluntary recall notice and obtaining Informed Protein certification for two protein products , verifying their purity and content . The company's operations do not involve pharmaceutical patents, addiction potential, or clinical trials.

Fair Pay & Worker Respect

THG's Gender Pay Gap Report for 2023 shows varying median pay gaps across its subsidiaries

. The Hut.com Limited reported a median pay gap of 23%, meaning women earn 77% of men's median pay . Other subsidiaries had median pay gaps ranging from -0.8% (THG Nutrition Limited) to 20.2% (THG Beauty Limited) . The company's employee turnover rate is 10% . THG has introduced a Parenthood Programme offering up to six months full pay for parental leave and up to 10 days paid leave for fertility treatments . Compassionate leave has been increased . For office-based employees in the UK, working hours were reduced from 42.5 to 37.5 hours , and annual leave entitlement was increased to 25 days per year, plus birthday leave . In 2023, 365 employees moved into new roles within the Group .

Fair Trade & Ethical Sourcing

Tier 1 and Tier 2 suppliers in high-risk countries are required to undergo a Sedex Members Ethical Trade Audit (SMETA) annually, while those in low-risk countries are audited biannually.

All suppliers committed to THG’s Supply Chain Standards in 2023. Compliance with these standards is a mandatory condition within the supply agreements and is subject to both internal and third-party audits.

Kind to Animals

THG has a comprehensive policy stating that all cosmetic and toiletry products developed, manufactured, and supplied by the company comply fully with the ban on animal testing of both finished products and ingredients, in adherence to all applicable animal welfare legislation.

Additionally, THG LABS ensures all its products are cruelty-free.

No War, No Weapons

THG conducts human-rights due diligence through Sedex Members Ethical Trade Audits (SMETA), which are required annually for suppliers in high-risk countries and biennially for those in low-risk countries.

The company is committed to upholding internationally recognized human rights, with its Supply Chain Standard (December 2023) drawing from the UN Guiding Principles on Business and Human Rights. A Sustainability Committee, established in 2020, reviews and ensures appropriate strategies and policies for ESG matters, including human rights.

Planet-Friendly Business

THG's science-based targets were officially validated by the SBTi in September 2023.

, , including commitments to reduce absolute Scope 1 & 2 GHG emissions by 42% by 2030 and Scope 3 emissions by 90% by 2040, both from a 2020 base year. , In 2023, 66% of the company's operational electricity was sourced from renewables. The company's report includes a TCFD cross-index table and it is developing climate-related scenarios, having partnered with a third-party reinsurance advisor to execute the Bank of England climate scenario.

Respect for Cultures & Communities

THG demonstrates strong local language support, with its Ingenuity division powering over 200 localized group websites, supporting over 60 languages and 40 currencies.

In 2021, THG Fluently, utilizing a network of over 6,000 linguists, translated 35 million words for THG websites. The company has reported no cultural appropriation incidents. While THG made charitable donations totaling £1.3 million in 2021, including product donations for conflict relief and funds for aid in India, these are general charitable activities rather than specific investments in cultural heritage or community development funds. No evidence was found for formal partnerships with indigenous or local community groups, specific local employment ratios, or formal cultural impact assessment protocols, which are deemed not applicable to its business model.

Safe & Smart Tech

THG has a responsible disclosure policy that encourages security researchers to report vulnerabilities.

The company also operates a proprietary fraud platform which captured £182.6 million of fraudulent attempts in 2023, representing a 24% increase in fraudulent attempts compared to the previous year.

Zero Waste & Sustainable Products

THG has implemented numerous waste reduction initiatives, including repurposing 156 tonnes of surplus Myprotein stock into animal feed, donating used furniture, recycling 31 tonnes of cardboard into new packaging, and turning 28 tonnes of plastic packaging into children's furniture.

The company also operates a RecycleMe program for hard-to-recycle beauty packaging and conducted a trial to remove plastic scoops from a Myprotein product. Its PACT program, which focuses on circularity, received the Environmental Finance's 2024 EMEA Supply Chain Initiative of the Year award. THG has set an ambitious target to achieve zero waste to landfill by 2030 across all its operational sites and supplier facilities. In 2021, its corporate headquarters in Worcester, MA, diverted 62% of its total waste stream from landfills. For hazardous waste, the Worcester headquarters is classified as a very small quantity generator, with all disposal managed by a third-party specialist.