West Pharmaceutical Services Inc.
WST.US | Manufacture of medical and dental instruments and supplies
West Pharmaceutical Services, Inc. is a leading manufacturer in the design and production of technologically advanced, high-quality, integrated containment and delivery systems for injectable medicines. The company primarily serves the pharmaceutical, biotechnology, and generic drug industries. Thei...Show More
Better Health for All
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West Pharmaceutical Services' core business involves the design and manufacture of injectable pharmaceutical packaging and delivery systems, which are integral to the safe and effective administration of medications.
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These products enhance healthcare access and public health outcomes by facilitating the development and distribution of innovative therapies and cost-effective alternatives.
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There is no evidence of revenue from products with negative health impacts. The company does not hold healthcare-related patents in the context of drug development, nor does it produce food or nutritional products, or products with addiction potential. It also does not conduct or sponsor clinical trials.
Fair Money & Economic Opportunity
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West Pharmaceutical Services Inc. is a manufacturer of containment and delivery systems for injectable medicines, not a financial institution. Consequently, most KPIs under "Fair Money & Economic Opportunity" related to lending, deposit services, or financial products are not applicable to its core business. The company does not offer consumer credit products, operate financial service access points, or generate customer finance data, resulting in a score of 0 for these KPIs. While West offers an Employee Profit-Sharing Plan
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and made charitable contributions totaling approximately $5.0 million in 2024,
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this information could not be scored against the profit_reinvestment KPI, which requires a percentage of annual pre-tax profit reinvested in community finance or profit-sharing with underserved communities. The company also partnered with Junior Achievement Ireland in 2023
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to deliver financial literacy programs, reaching 330 students,
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but this initiative could not be scored against the financial_literacy_initiatives KPI, as its quantitative thresholds are based on a percentage of "customers," which is not applicable to the program's beneficiaries.
Fair Pay & Worker Respect
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The company reported a Recordable Injury Rate (TRIR) of 0.50 in 2017.
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Employee reviews on Indeed.com indicate an overall engagement rating of 3.4 out of 5 stars (68%).
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While some reviews noted good pay and benefits, others expressed concerns about management, citing issues such as favoritism, lack of support, and employees feeling undervalued.
Fair Trade & Ethical Sourcing
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West Pharmaceutical Services reported zero substantiated forced or child labor incidents in its supply chain in its 2021 and 2022 reports.
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The company has a Business Partner Code of Conduct
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and launched a third-party online training platform in 2021 to ensure third parties adhere to its standards.
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A Supplier Management Program was also established in 2021.
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West complies with the UK Modern Slavery Act 2015
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and the California Transparency in Supply Chains Act,
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and is a signatory to the UN Global Compact.
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A Senior Director, Global Procurement COE is responsible for monitoring compliance and mitigating third-party risks,
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indicating proactive risk assessments are ongoing.
Honest & Fair Business
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West Pharmaceutical Services operates a Business Compliance & Integrity program designed to prevent misconduct and ensure global legal adherence. Employees receive annual training on the Code of Conduct and ethical practices.
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In October 2023, the company amended its bylaws to align with governance practices and regulatory updates, including facilitating SEC Universal Proxy Card Rules.
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An investigation into potential securities law violations was initiated in February 2025 following the company’s announcement of lower-than-expected full-year guidance.
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The company was recognized as a Top 50 Performer in America's Most Sustainable Companies and received an AA rating from MSCI and top decile scores from ISS Corporate Solutions in December 2023.
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Kind to Animals
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West Pharmaceutical Services states it does not conduct animal testing.
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When animal testing is required by regulatory, compendia, and safety standards, the company contracts with third-party providers.
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These providers are certified by the American Association for Accreditation of Laboratory Animal Care (AAALAC) or an equivalent organization.
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No War, No Weapons
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West Pharmaceutical Services received a contract from the Department of the Army valued at $113,789 in 2020 for vial stoppers used in COVID-19 vaccine distribution.
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This represents approximately 0.004% of the company's 2021 net sales of $2.83 billion.
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The company states it complies with U.S. anti-boycott laws and economic sanctions, requiring employees to verify transactions with sanctioned countries.
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Its core business is healthcare, with no evidence of exposure to controversial weapons or defense assets requiring divestment. The company aligns with the United Nations Global Compact and its Ten Principles, has a Human Rights Policy Statement, and publishes annual Corporate Responsibility/ESG reports.
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Planet-Friendly Business
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West Pharmaceutical Services achieved an 85% waste diversion rate across all manufacturing sites in 2021.
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In 2021, 8.065% of its operational energy consumption was sourced from renewables.
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The company expects to achieve validation of its SBTi targets later in 2025.
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West is a signatory to the Task Force on Climate-related Financial Disclosures (TCFD).
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Respect for Cultures & Communities
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The company reported no cultural appropriation incidents in 2020 or 2021.
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Free, Prior and Informed Consent (FPIC) processes are not applicable to its operations.
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Additionally, West Pharmaceutical Services demonstrates language inclusivity, with its Code of Business Conduct and Integrity Helpline available in multiple languages, and its team members speaking 54 different languages.
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Safe & Smart Tech
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West Pharmaceutical Services demonstrates strong regulatory compliance, with processes in place to adhere to all applicable data privacy laws across multiple global jurisdictions (EU, China, US, UK, Brazil, Singapore).
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The company has also worked with regulatory bodies like the FDA and Health Canada to define industry standards for electronic Drug Master Files, and its entire DMF portfolio is compliant with these requirements.
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West has not encountered cybersecurity challenges that have materially impacted its operations or financial condition.
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The company has integrated AI responsibly, stating transparency, fairness, and accountability as key principles for its AI decisions, and maintains audits for AI systems.
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West has strong data governance with administrative, technical, and physical safeguards designed to protect personal data, and no documented incidents of unauthorized data use.
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Zero Waste & Sustainable Products
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West Pharmaceutical Services diverted 85% of its global waste from landfills in 2021, an increase from 77% in the prior year.
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The company has a goal to achieve a global landfill diversion rate of 90% or higher by 2023.
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It has reduced single-use plastic consumption by 18% annually.
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West has implemented a Circular Economy Model to extend product lifecycles and optimize resource efficiency in packaging, including developing recyclable and compostable solutions.
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Each manufacturing site is working on between 10-15 sustainability improvement projects.
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