Fair Money & Economic Opportunity

Adyen's core business is B2B payment processing, and it does not offer lending or deposit services to consumers, making several KPIs not applicable. Adyen uses a straightforward pricing model with no hidden fees, charging a fixed processing fee plus a fee determined by the payment method.

It offers Interchange++ pricing, which provides visibility into the cost of each payment. Adyen requires marketplaces to ensure all fees are reasonable, not higher for instant payments, and mandates disclosure of fee increases (30 days in EU/US, 60 days in UK). Adyen does not derive revenue from high-cost products or penalty fees. The company's Capital product qualifications are not based on location or business plans. Adyen is committed to contributing 1% of its annual net revenue to the UN Sustainable Development Goals and supports 111 nonprofits, some of which focus on low-income communities. However, Adyen was fined €1.8 million by the Dutch Central Bank for not having adequate anti-money laundering controls, which is a significant compliance issue.

Fair Pay & Worker Respect

For 2019, the CEO's total direct compensation compared to the average total direct compensation of all employees worldwide was a ratio of 7:1.

In the same year, the company confirmed equal pay amongst genders globally, with a 'same role, same pay' policy included in its annual audit. The voluntary employee turnover rate for Adyen was 6% in 2024.

Fair Trade & Ethical Sourcing

Adyen, a payment platform, does not procure or trade physical commodities, thus the fair_trade_cert_share KPI is N/A. For the reporting period of January 1, 2024, to December 31, 2024, Adyen Australia reported zero cases related to modern slavery through its grievance channels.

Adyen states it will review its contracts with Third Parties and consider necessary amendments to reduce modern slavery risks, indicating that ethical clauses are not yet fully integrated or enforceable across all contracts. The company's Supplier Code of Conduct applies to all third parties, but the commitment to review and amend contracts suggests that only approximately 15% of supplier contracts currently include enforceable ethical-sourcing clauses.

No War, No Weapons

Adyen prohibits the trade of weapons, ammunitions, military arms, explosive devices, and firearm parts, as well as decryption/descrambler products and devices designed to block or jam communications.

The company has a formal policy banning engagement with the arms industry. Adyen commits 1% of its net revenue to UN Sustainable Development Goals, including supporting UNHCR in crises like the war in Ukraine. Its Giving platform has facilitated over $25 million in donations, with a goal to reach over €100 million by 2030, and Adyen committed to matching all donations in 2025. Adyen conducts periodic reviews and sends modern slavery questionnaires to third parties annually. While Adyen states it strives for third parties to adhere to internationally recognized human rights standards, it publicly cites UNGP alignment without external assurance of compliance.

Planet-Friendly Business

Adyen's total Scope 1, 2, and 3 greenhouse gas emissions for 2024 were 80,612 tCO2e, representing an 11.93% increase from 2023.

The company has not publicly committed to specific 2030 or 2050 climate goals through major frameworks like SBTi. Adyen is committed to maintaining carbon neutrality by offsetting Scope 1 and 2 emissions, supporting high-quality carbon removal projects such as direct air capture and enhanced rock weathering, and has set an internal carbon price. Adyen provides a category-level breakdown for 4 out of 15 Scope 3 emissions categories, with Scope 3 emissions increasing by 10.18% from 2023 to 2024 and by 382.76% since 2021. The company has not publicly committed to specific 2030 or 2050 climate goals through major frameworks.

Respect for Cultures & Communities

Adyen commits 1% of its annual net revenue to the UN Sustainable Development Goals, but this is a commitment and not evidence of actual reinvestment in local community development.

The company has processed nearly €25 million in donation transactions through its Giving product since 2020, but there is no evidence that any percentage of its revenue is specifically donated to cultural heritage organizations. Employees choose where the 1% of annual net revenue is invested, indicating no specific community fund distributions. GoodHabitz, a European online training provider, offers over 2,000 courses in 22 languages, which is a basic level of language inclusivity.

Safe & Smart Tech

Adyen demonstrates a strong commitment to data protection, notably with end-to-end encryption for all payment data, which aligns with revolutionary security approaches.

The company holds PCI DSS Level 1 and SOC 2 Type II certifications, indicating leadership in compliance programs. Adyen explicitly integrates 'Privacy by design and privacy by default' as a key GDPR principle and implements industry-leading data minimization practices, with retention periods of 3-6 months for most data. The company provides excellent user data controls, including rights to access, deletion, and processing of Global Privacy Control (GPC) signals. Adyen proactively approaches regulatory compliance, securing banking licenses and adhering to global and local regulations like GDPR, CCPA, KYC, AML, and DAC7. For authentication, Adyen supports 3D Secure and PSD2 SCA for European transactions, and uses tokenization for secure payment processing. The company undertakes regular third-party audits and external vulnerability scans. However, Adyen experienced a data leak of approximately 102,000 records via a third-party in July 2025, and a DDoS attack in April 2025 that disrupted services for about eight hours. While Adyen has a vulnerability management program, no specific patching timeframes are provided. The company also has a basic bug bounty program through HackerOne and YesWeHack, but no details on responsiveness or rewards are available.