Better Health for All

Airbnb's core lodging services present significant safety concerns, with a 2018 study revealing that 42% of properties lacked carbon monoxide detectors, 58% lacked fire extinguishers, and 64% lacked first aid kits.

The company has faced wrongful death lawsuits related to 19 carbon monoxide poisoning fatalities since 2013, with accusations of failing to address known safety risks and highlighting the rarity of such incidents. Despite these issues, Airbnb has made a substantial $250 million investment to expand into wellness services, including massages and personal training, aimed at enhancing mental and physical well-being. The company has also demonstrated a comprehensive response to public health crises, implementing mandatory COVID-19 safety practices, an Enhanced Cleaning Protocol, and a guest Health Safety Attestation program, all guided by CDC and WHO guidelines. , , Furthermore, Airbnb promotes health literacy through educational materials on food safety in multiple languages and provides property safety guidelines to hosts.

Fair Money & Economic Opportunity

Approximately 43% of hosts reported that income from Airbnb helped them stay in their homes

, with 11% stating it helped them avoid eviction or foreclosure , contributing to wealth building outcomes. For KPIs such as pricing fairness, exploitative fee exposure, inclusion initiatives, data accessibility, fair lending compliance, financial literacy initiatives, debt burden ratio, geographic inclusion, and product simplicity, the company does not offer relevant financial services or products, making these KPIs not applicable. No specific percentage of underserved clients or profit reinvestment as a share of annual profit was provided.

Fair Pay & Worker Respect

Airbnb's latest annual pay equity review, conducted since 2015, revealed no unexplained gaps in salary or performance-based equity awards.

The company has expanded its pay transparency policy to allow all global employees to view the total target compensation range for their roles, including base pay, bonuses, and equity awards. Additionally, Airbnb adopted a location-blind equal pay model, ensuring consistent compensation regardless of geographic location. The company also conducts annual gender pay analyses, reviews hiring and promotion processes to reduce unconscious bias, and has joined the California Pay Equity Task Force's Pay Equity Pledge. Since 2016, Airbnb has scored 100% on the Corporate Equality Index, recognized by the Human Rights Campaign as a top workplace for LGBTQ equality.

Honest & Fair Business

Airbnb incurred approximately $640.8 million USD in ethics-related regulatory fines in the past three years.

This includes a €576 million (approximately $621 million USD) settlement with the Italian Revenue Agency in December 2023 for unpaid taxes from 2017 through 2021. Additionally, in December 2023, the Australian Federal Court fined Airbnb AU$15 million and ordered up to AU$15 million in compensation for misleading pricing practices between January 2018 and August 2021, where prices were displayed in U.S. dollars to Australian users without clear indication. The company has a comprehensive Anti-Bribery and Corruption Policy that applies to all employees, officers, directors, managers, subsidiaries, contingent workers, and vendors. This policy prohibits bribery, kickbacks, and corruption, including facilitation payments (with limited exceptions), and requires pre-approval for political contributions and charitable donations. It includes vendor due diligence and mandates regular training and periodic compliance certifications for all employees and contingent workers, ensuring compliance with laws like the U.S. Foreign Corrupt Practices Act and the UK Bribery Act 2010. Airbnb also has a whistleblower policy that prohibits retaliation and provides reporting channels, including an ethics hotline and ethics advisors. All employees and contingent workers are required to complete anti-bribery and corruption program training. However, there is no evidence of independent investigation processes for whistleblower complaints. A whistleblower complaint was filed in 2023 alleging the dissolution of a team dedicated to identifying hate group members.

Kind to Animals

Airbnb, a service-oriented company, does not engage in product manufacturing, animal testing, or animal agriculture, rendering many animal welfare KPIs not applicable. The company collaborated with World Animal Protection to develop and introduce animal welfare policies for its 'Airbnb Animal Experiences.'

These policies prohibit exploitative wildlife interactions, including direct contact with wild animals, elephant rides, and captive marine mammals in entertainment. Airbnb received a top score for these policies, which are recognized for setting a new industry standard in ethical wildlife tourism. In 2022, Airbnb's Community Fund awarded over $6 million in grants to organizations focusing on sustainability and conservation, including wildlife conservation, but specific measurable biodiversity impacts were not detailed.

No War, No Weapons

Airbnb's core business is not involved in arms manufacturing, defense contracts, or dual-use technology. The company demonstrates compliance with international sanctions, having removed listings in Crimea

and suspended operations in Russia and Belarus. A report of potential sanctions violations to OFAC concluded with a cautionary letter and no penalty. However, Airbnb faces multi-jurisdictional legal actions alleging it profits from illegal Israeli settlements in the Occupied Palestinian Territory. Lawsuits claim Airbnb hosts over 300 properties in lawsuits. The company reversed its 2018 decision to remove these listings in 2019 and continues to have listings in Israeli settlements in the West Bank, East Jerusalem, and Golan Heights. There is no evidence of human rights due diligence, war-related supply chain risk audits, or annual reviews for partners in these conflict-affected areas. While Airbnb states it strives to respect human rights consistent with the UN Guiding Principles, its inclusion in the UN database for listings in illegal settlements indicates a significant gap. Since 2019, Airbnb has donated all profits from West Bank host activity to an international nonprofit. Its Community Fund donated $10 million to over 120 nonprofits in 2024, and Airbnb.org has provided housing for over 19,000 people during disasters and committed to free accommodation for 20,000 Afghan refugees. The company's Global Workplace Violence Prevention Policy prohibits weapons, explosives, or firearms in the workplace.

Planet-Friendly Business

Airbnb has committed to achieving net zero GHG emissions by 2030.

, By the end of 2023, the company achieved an 82% reduction in Scope 1 and 2 emissions. For Scope 3, targets are set to reduce emissions intensity by 55% per million dollars of gross profit by 2030. Its global offices operate on 100% renewable energy, achieved by matching electricity consumption with renewable energy purchases.

Respect for Cultures & Communities

Airbnb has established over 28 formal partnerships with indigenous or local community groups, including UNESCO, NAACP, LULAC, AIANTA, ITAC, and various heritage associations.

The company has invested over 15% of its community impact investing program, which totals more than $100 million since 2019, into cultural and heritage preservation. This includes $10 million for heritage associations in Europe and over €5.6 million for renovating heritage buildings in rural France. Active measures are taken to protect cultural and heritage sites, such as supporting the revitalization of Grottole village in Italy and partnering with Historic Houses of Ireland for conservation. Language inclusivity is strong, with Solo Traveler Safety features and online resources available in over 50 languages, and Global Community Support in over 40 languages. FPIC processes are not applicable to the company's operations. However, the company's reinvestment of revenue in local community development is approximately 0.08%, and charitable giving to cultural heritage organizations is about 0.13% of revenue, both falling below the 0.5% threshold for the lowest positive tier. In 2017, Airbnb had a cultural appropriation incident involving the advertisement of a "true Sioux" experience in non-Sioux territory, to which the company responded reactively by deleting posts and issuing an apology after public criticism. No formal cultural impact assessment protocol is explicitly mentioned. There is no provided percentage of the workforce recruited from local communities, nor is there evidence of broader community members or indigenous representatives on governance or advisory bodies. The number of indigenous or minority-owned suppliers engaged is not specified. The company has faced criticism for unregulated action and gentrification, indicating a lack of documented social license in some areas. While a Neighborhood Support Line is available in over 30 countries and regions, a specific percentage of operational sites with grievance mechanisms is not provided. The percentage of employees completing cultural sensitivity training is not specified.

Safe & Smart Tech

Airbnb faces criticism regarding its AI systems, particularly an algorithm used to assess user trustworthiness by analyzing personal data, including social media activity

. A consumer advocacy group criticized this 'secretive algorithm' for its lack of clear disclosure and potential biases , indicating minimal AI ethics policy implementation and a lack of formal audit processes or transparency around them. This suggests the system operates as a black box with minimal transparency. In 2023, a security vulnerability allowed new users with recycled phone numbers to gain unauthorized access to previous users' accounts, exposing personal information . Airbnb's response, suggesting users use different phone numbers , indicated a need for more robust security measures, highlighting inadequate account recovery security and issues with preventative controls for unauthorized data use. Conversely, Airbnb has implemented AI to prevent over 1.4 million unauthorized parties and removed 59,000 fake listings in 2023 .

Zero Waste & Sustainable Products

Airbnb provides hosts with resources to implement recycling and waste reduction practices, such as using reusable bags and refillable containers, and offers clear recycling instructions.

The company has also partnered with Zero Waste Scotland to provide resources for hosts and guests to reduce food waste and minimize single-use plastics.