Bandwidth Inc..
BAND.US | Other telecommunications activities
Bandwidth Inc. is a communications platform-as-a-service (CPaaS) provider. It operates a software platform that enables enterprises to embed voice, messaging, and emergency services (911) into their applications and devices. The company offers a range of services including APIs for voice and messagi...Show More
Better Health for All
10
Bandwidth's core services, particularly its E911 Dynamic Location Routing, directly improve emergency outcomes by providing precise location information to first responders.
1
Its platform also enables telehealth, which can improve preventative care through more frequent check-ins and expand access to healthcare in underserved areas.
2
Telehealth was the only option for 34% of patients, and it expands access to mental health services.
3
Lower-income patients ($75,000 and under) show a preference for text and phone calls, which Bandwidth's communication APIs facilitate.
4
The company offers HIPAA-eligible communication APIs and Business Associate Agreements (BAA) to safeguard Protected Health Information (PHI) for healthcare customers, demonstrating a commitment to data responsibility.
5
Fair Money & Economic Opportunity
0
Bandwidth Inc. is a Communications Platform-as-a-Service (CPaaS) provider that primarily serves business enterprises.
1
The company does not offer lending, deposit, or other financial services to consumers.
2
Therefore, all KPIs related to consumer financial products, such as underserved client share, pricing fairness, exploitative fee exposure, inclusion initiatives (financial products), data accessibility (financial data), fair lending compliance, wealth building outcomes, profit reinvestment in community finance, financial literacy initiatives, debt burden ratio, geographic inclusion (financial access points), and product simplicity (financial products), are not applicable to its business model. No evidence was found in the provided articles to score any of these KPIs.
3
Fair Pay & Worker Respect
20
Bandwidth Inc. reported a CEO-to-median-employee pay ratio of 18x in 2024.
1
The company's employee rating on Glassdoor is 3.9 out of 5 stars, which translates to 78% engagement.
2
No specific regulatory actions, violations, fines, or compliance issues are mentioned across the provided articles.
3
Fair Trade & Ethical Sourcing
0
Bandwidth Inc. is a communications platform-as-a-service (CPaaS) provider, operating a software platform for voice, messaging, and emergency services. Its business model primarily involves software and service provision rather than the procurement or trade of physical commodities. Therefore, the company does not have a supply chain that typically requires fair-trade certifications, audits for upstream labor practices, or traceability of physical materials. As such, the KPIs related to fair trade and ethical sourcing are not applicable to its core operations.
Honest & Fair Business
0
No specific, quantitative evidence was found in the provided articles for any of the KPIs related to Honest & Fair Business. Information regarding a whistleblower policy was mentioned, but the articles explicitly stated a lack of specific quantitative data (e.g., hotline statistics, resolution times, training percentages) required to assess its strength or effectiveness against the rubric's tiers.
1
Kind to Animals
0
Bandwidth Inc. is a communications platform-as-a-service (CPaaS) provider, operating a software platform. Its core business model does not involve physical products, animal-derived ingredients, animal testing, or animal agriculture, rendering most KPIs not applicable. The company made an immediate donation of $100,000 to four charitable organizations, including the Asheville Humane Society and Forsyth Humane Society, for hurricane relief.
1
However, no measurable biodiversity impact or species recovery/habitat restoration metrics are provided for the company's initiatives, leading to the omission of the 'wildlife_conservation_impact' KPI.
No War, No Weapons
10
Bandwidth Inc. has no significant involvement in military contracting, controversial weapons, or small arms.
1
The company explicitly states "No" for military contracting, controversial weapons, and small arms, indicating zero revenue from these areas and zero exposure to controversial weapons.
2
Planet-Friendly Business
0
No evidence available to assess Bandwidth Inc. on Planet-Friendly Business.
Respect for Cultures & Communities
0
No evidence available to assess Bandwidth Inc. on Respect for Cultures & Communities.
Safe & Smart Tech
20
Bandwidth Inc. holds ISO 27001:2013 and SOC 2 Type II certifications for its products, services, and data centers.
1
The company also complies with the EU-US Data Privacy Framework and its UK Extension.
2
All employees receive annual information security and privacy training, including specific regulatory topics, with additional in-depth training for specific teams.
3
The company conducts external penetration testing of applications and networks at least annually and performs daily vulnerability scans.
4
Critical vulnerabilities are patched within 24 hours on average. Security logs are collected, stored for one year, and analyzed in real-time by a SIEM system with 24/7 SOC monitoring.
5
For authentication, two-factor authentication is available for remote access, and users are responsible for their account passwords and device access.
6
The company's privacy notice outlines user rights for data access, correction, and deletion, and states that data retention is limited to what is necessary for business purposes and legal requirements.
7
Bandwidth publishes an annual transparency report on government access requests in its Corporate Responsibility Report.
8
However, the company does not provide specific details on the extent of encryption across its data.
Zero Waste & Sustainable Products
0
The provided articles, including summaries of Bandwidth Inc.'s investor reports (2018-2024), corporate responsibility reports (2022-2023), and ESG data from Sustainalytics, do not contain any specific quantitative data or details regarding waste diversion rates, product recyclability, packaging sustainability, recycled content, single-use plastic reduction, take-back programs, circular design principles, waste reduction initiatives, hazardous waste management, product durability, repairability, waste audit frequency, zero waste certification, waste disposal violations, material efficiency, packaging-to-product ratio, waste reduction targets, supplier waste requirements, or customer waste education. Multiple articles explicitly state that no data relevant to these metrics is available.
1