Five9, Inc..
FIVN.US | Computer programming activities
Five9, Inc. is a provider of cloud software for contact centers. The company's cloud-based platform delivers a suite of applications that enable organizations to manage customer interactions across various channels, including voice, chat, email, social media, and mobile. Five9's solutions are design...Show More
Better Health for All
0
Five9's core business of providing cloud software for contact centers has no significant direct positive or negative health impact, resulting in a neutral health effect. Similarly, as a software provider, its products do not have direct safety implications for physical or mental health, nor do they carry inherent health risks requiring disclosure. The company does not offer health-related products or services requiring accessibility considerations, nor does its business model directly involve serving vulnerable populations with health needs. Five9 commits to protecting Protected Health Information (PHI) and will enter into Business Associate Agreements (BAAs) with covered entities and business associates, indicating strong data practices with a robust ethics framework.
1
Fair Money & Economic Opportunity
0
Five9, Inc. is a cloud software provider for contact centers, not a financial institution offering lending or deposit services to consumers. Therefore, KPIs related to consumer financial products, such as pricing fairness, exploitative fee exposure, fair lending compliance, wealth building outcomes, financial literacy initiatives, debt burden ratio, and product simplicity, are not applicable and score 0. Similarly, as the company does not have a loan or insurance book, inclusion initiatives and profit reinvestment are scored 0, as the company's core business lies outside finance. The company provides SEC filings in HTML, PDF, RTF, and XLS formats, which aligns with a score of -30 for data accessibility.
1
Evidence regarding supplier personnel wages and working conditions, or internal diversity and inclusion programs, does not directly apply to the specific definitions of the financial inclusion KPIs.
Fair Pay & Worker Respect
0
The agent turnover rate was 58% year over year.
1
Recurring layoffs impacted 7% of the workforce, affecting less than 200 employees in 2024, with employees reporting a lack of job security and a shift away from prioritizing work-life balance.
2
The company's employee engagement score was 91% in 2022.
3
For fiscal year 2024, the CEO to median employee pay ratio was 81:1.
4
Fair Trade & Ethical Sourcing
0
No evidence available to assess Five9, Inc. on Fair Trade & Ethical Sourcing.
Honest & Fair Business
-50
Five9 maintains an anonymous and confidential whistleblower reporting system.
1
The company's code of conduct prohibits bribery, facilitation payments, kickbacks, illegal political contributions, and other improper payments.
2
However, the company is facing a securities class action lawsuit alleging false or misleading statements about its financial performance during the period of June 4, 2024, to August 8, 2024.
3
Kind to Animals
0
Five9, Inc. is a provider of cloud software for contact centers, a service-oriented business.
1
The company's operations do not involve animal products, animal testing, or animal agriculture.
2
The Five9 Supplier and Partner Code of Conduct does not mention animal testing, animal agriculture, or animal-derived ingredients.
3
CrueltyFreeInvesting.org explicitly states that Five9, Inc. does not engage in animal exploitation.
4
Therefore, all KPIs related to animal products, testing, or agriculture are scored as N/A, as they are not applicable to the company's business model. There is no measurable data on wildlife conservation impact to score that KPI.
5
No War, No Weapons
10
Five9's Master Services Agreement and End User License Agreement, updated March 12, 2025, contractually bar customers from using its services for military purposes, including rocket, missile, unmanned-aerial vehicle systems, chemical or biological weapons proliferation, or any nuclear activities.
1
These agreements also prohibit customers from exporting or re-exporting services to countries or regions subject to U.S. economic sanctions (e.g., Cuba, Crimea, Iran, North Korea, Sudan, and Syria), and from providing services to military end-users or entities on U.S. government sanction lists.
2
The company's Code of Ethics and Business Conduct, adopted on February 12, 2025, outlines ethical expectations and standards of conduct for employees, officers, and directors, and includes a specific Anti-Bribery/Anti-Corruption Policy.
3
The Supplier and Partner Code of Conduct, effective July 1, 2024, requires suppliers to comply with all applicable laws and regulations relating to the use and supply of conflict materials and to have policies and procedures in place to prevent risks from conflict minerals in their supply chain.
4
Planet-Friendly Business
0
The provided articles do not contain specific, quantitative data points for any of the Planet-Friendly Business KPIs for Five9, Inc. Information available includes general ESG risk ratings from Sustainalytics and LSEG, and a DitchCarbon score, but these are not direct measurements for the specified KPIs.
1
Articles explicitly state that there is no reported carbon emissions data or specific reduction targets for Five9.
2
The company's Supplier and Partner Code of Conduct outlines environmental expectations for its suppliers, such as compliance with environmental laws and efficient resource use, but these are policies and expectations for third parties, not evidence of Five9's own performance or quantifiable outcomes.
3
Respect for Cultures & Communities
0
No specific, concrete data points were found in the provided articles to assess Five9, Inc. against the defined KPIs for 'Respect for Cultures & Communities'. The articles discuss general charitable partnerships, employee benefit plan language assistance, and internal reporting systems for employees and suppliers, but these do not directly align with the quantitative thresholds or specific definitions of the KPIs related to community engagement, cultural preservation, or indigenous relations.
Safe & Smart Tech
30
Five9 is certified ISO/IEC 27001, ISO/IEC 27017:2015, SOC 2 Type 2, Level 1 PCI DSS Service Provider, Cyber Essentials, and Texas Ramp Level 2, and is a StateRAMP member.
1
The company provides ongoing information security, regulatory compliance, and privacy training to all employees at hire and annually thereafter, with documented completion.
2
Five9 implements and utilizes encryption based on NIST Special Publication 800-52 for data in-transit and at rest, maintains a formal process for managing encryption keys, and offers encryption for voice in transit and call recordings at rest.
3
The company will not sell or share personal information, or use/disclose it outside of customer instructions, and implements 'least privilege, minimum necessary' role-based access controls.
4
Two-factor authentication is available for highly privileged users and is implemented generally.
5
Five9 performs application penetration tests, internal and external vulnerability scans, and maintains a comprehensive vulnerability management program for timely remediation of technical and process vulnerabilities.
6
The company's information security program is based on ISO/IEC 27001 standards, designed to secure customer data and minimize risks through regular risk assessment and testing.
7
Five9 performs application penetration tests and conducts periodic reviews of its Security Program, with critical application changes tested and approved prior to production.
8
The company prohibits storage of Protected Health Information (PHI) and Payment Card Data in text format in its Virtual Contact Center (VCC) database unless specific encryption services are ordered.
9
Five9 complies with GDPR, CCPA/CRPA, PIPEDA, HIPAA, PCI DSS, and the UK Data Protection Act 1998.
10
The company offers full visibility into key performance metrics and security risks for its AI systems.
11
Zero Waste & Sustainable Products
0
No evidence available to assess Five9, Inc. on Zero Waste & Sustainable Products.