eGain Corporation.
EGAN.US | Computer programming activities
eGain Corporation is a software company that provides customer engagement solutions. Their primary offerings include a cloud-based platform that enables businesses to deliver personalized and proactive customer service across various channels, such as web, social media, email, and phone. eGain's sof...Show More
Better Health for All
0
eGain's telehealth solution, an application of its core customer engagement software, has demonstrated positive impacts when used in healthcare, including a 50% reduction in patient no-shows and $6.4 million saved in patient travel costs.
1
However, the company's principal goods and services are not exclusively health-focused, as it serves multiple industries, making it difficult to assign a positive score based on the rubric's portfolio percentage thresholds. The company's privacy policy details data collection, use, and storage practices, including data security measures and compliance with regulations such as GDPR and CCPA.
2
It also states certification to the EU-U.S. Data Privacy Framework Principles.
3
During the COVID-19 pandemic, eGain's telehealth solution supported vaccine rollout and remote consultations, and the article mentions a 150% surge in telehealth demand.
4
Fair Money & Economic Opportunity
0
No evidence available to assess eGain Corporation on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
0
No evidence available to assess eGain Corporation on Fair Pay & Worker Respect.
Fair Trade & Ethical Sourcing
0
eGain Corporation is a software company providing cloud-based customer engagement solutions, AI, and analytics. Its business model does not involve the procurement or trade of physical commodities or raw materials. Consequently, KPIs related to fair-trade certifications, supplier audits for welfare, child/forced labor incidents, traceability of physical provenance, remediation of such issues, ethical sourcing clauses for physical goods, or high-risk materials are not applicable to its operations.
Honest & Fair Business
0
No evidence available to assess eGain Corporation on Honest & Fair Business.
Kind to Animals
0
eGain Corporation is a software company providing cloud-based customer engagement solutions. Its core business model does not involve animal products, animal testing, animal agriculture, or direct impact on wildlife habitats. Therefore, all animal welfare-related KPIs are not applicable to the company's operations, and no relevant data was found in the provided articles to suggest otherwise.
1
No War, No Weapons
0
No evidence available to assess eGain Corporation on No War, No Weapons.
Planet-Friendly Business
10
eGain Corporation invested $3.2 million in sustainable technology R&D.
1
With an operating income of $5,971,000 in 2024, this represents approximately 53.59% of EBIT reinvested in climate-positive initiatives.
2
The company has a stated carbon neutrality target for 2030.
3
However, no specific environmental or sustainability metrics, such as carbon emissions, renewable energy percentage, or water use per revenue, are publicly reported.
4
The company's DitchCarbon score of 23 is lower than 81% of its industry peers.
5
Respect for Cultures & Communities
20
45% of the company's total workforce is employed in India.
1
This indicates a significant proportion of the workforce is recruited from a specific local community context.
Safe & Smart Tech
0
No evidence available to assess eGain Corporation on Safe & Smart Tech.
Zero Waste & Sustainable Products
0
No specific quantitative data was provided for any of the KPIs related to Zero Waste & Sustainable Products.
1
The company's policy outlines general aims such as recycling, reuse, minimizing waste, phasing out single-use plastics, encouraging reusable items, and responsibly disposing of e-waste.
2
It also states an intention to purchase recycled content products.
3
However, these are policy statements and aims, not measurable outcomes, percentages, or specific initiatives with reported results. There is no evidence of waste diversion rates, product recyclability, packaging sustainability, recycled content percentages, single-use plastic reduction from a baseline, take-back programs, circular design principles, waste reduction initiatives with measurable results, hazardous waste management details, product durability, repairability, waste audit frequency, zero waste certifications, waste disposal violations, material efficiency, packaging-to-product ratio, or specific waste reduction targets with timelines.
4
Supplier requirements are limited to general compliance with environmental laws and regulations, without specific waste reduction or recyclability mandates.
5
No customer waste education programs are mentioned.
6