Better Health for All

BrightSpring Health Services' core services demonstrate exceptional health benefits, with 99% patient satisfaction in long-term specialty care, 96% infusion therapy completion, and 99.999% pharmacy dispense accuracy.

Over 80% of home health locations achieved 4-star or better ratings, and the Onco360® specialty pharmacy achieved a 94 Net Promoter Score, 27% higher than the industry average. The company has no products with significant negative health impacts. During the COVID-19 pandemic, the company spent over $10 million on PPE in 2020. In February 2022, the patient infection rate was 6.1% and the employee infection rate was 8.1%, which was approximately 1/3 of the U.S. case rate of 23.9%. The company increased management salaries and hired over 30,000 new employees during the peak of the COVID-19 pandemic. The company uses electronic health records, data analytics, and reporting tools. Behavioral therapy services achieved 85% satisfaction. PharMerica, a subsidiary, donated 719,287 prescriptions valued at $24,907,973 to underserved patients in 2023.

Fair Money & Economic Opportunity

BrightSpring Health Services, Inc. is a healthcare provider, offering services such as behavioral health, neurorehabilitation, pharmacy, and rehabilitation.

The company's core business does not involve lending, insuring, moving, or storing money for consumers. While some articles mention charitable donations of prescriptions by its subsidiary PharMerica, or financial support from the BrightSpring Hospice Foundation, these are not financial products or services offered by the company as a financial institution. Therefore, all KPIs related to 'Fair Money & Economic Opportunity,' which evaluate financial institutions' practices, are not applicable to BrightSpring Health Services, Inc.

Fair Pay & Worker Respect

Employee reviews on Glassdoor.com show an overall rating of 3.3 out of 5 stars (66%), based on 1,522 reviews.

60% of employees would recommend the company, and this rating is in line with the average for the healthcare industry. The compensation rating on Glassdoor is 2.9 out of 5 stars, which decreased by 5% over the last 12 months. Employee feedback highlights concerns about low pay, lack of benefits, and poor management, while also noting positive aspects such as flexibility and rewarding work. Indeed.com reviews show an overall rating of 2.9 out of 5 stars (58%) from 2,532 reviews, with similar mixed feedback regarding pay, benefits, and management.

Fair Trade & Ethical Sourcing

No evidence was found in the provided articles regarding BrightSpring Health Services, Inc.'s performance on fair trade and ethical sourcing metrics.

All articles either explicitly state no relevant data is present or lead to a 404 error.

Honest & Fair Business

The company incurred $120.0 million in ethics-related regulatory fines, with $110.0 million paid during 2024, related to a settlement.

A formal whistleblower policy is in place, offering an external 24/7 toll-free Compliance Action Line, website reporting, and email, with explicit protection against retaliation for good-faith reporting, though anonymity is not guaranteed. The company self-reported an employee failing standards of care in West Virginia in June 2020, which led to a statewide admissions ban in July 2020 due to determined risks to patient health and safety. An anti-corruption policy prohibits bribes and kickbacks, and requires contractors to comply with fraud, waste, and abuse prevention policies under the Deficit Reduction Act of 2005. The company uses a third-party consulting service for NPS surveys and has over 1,000 locations accredited by national third-party bodies.

Kind to Animals

BrightSpring Health Services, Inc. is a service-oriented company providing home and community-based healthcare services, including behavioral health, neurorehabilitation, pharmacy, and rehabilitation.

The provided articles do not contain specific, quantitative data on animal-related products, testing, or operations directly attributable to BrightSpring Health Services, Inc. in its core business. While one article mentions 'ATTITUDE' and discusses its cruelty-free and vegan stance for beauty products, the article only 'implies' a link to BTSG.US, and the company description for BrightSpring Health Services, Inc. does not indicate that it operates in the beauty product sector. Therefore, all KPIs related to animal welfare are deemed not applicable to the company's core business as evidenced by the provided articles and company description.

Planet-Friendly Business

No specific, concrete evidence was found in the provided articles to assess BrightSpring Health Services, Inc. against any of the 'Planet-Friendly Business' KPIs.

The articles primarily discuss financial performance, operational scale, and social/governance issues related to patient care, regulatory compliance (non-environmental), and employee compensation.

Respect for Cultures & Communities

BrightSpring Health Services has no reported cultural appropriation incidents.

There is no specific evidence available for other KPIs related to formal partnerships with indigenous or local community groups, revenue reinvested in local community development, cultural impact assessment protocols, local employment ratios, grievance mechanisms, community complaint resolution times, FPIC participation, community governance inclusion, cultural preservation investment, local procurement share, indigenous supplier count, cultural site protection, social license operations, charitable giving to cultural heritage organizations, community fund allocation, language inclusivity, cultural incident response, or cultural sensitivity training completion.

Safe & Smart Tech

BrightSpring Health Services experienced a ransomware attack in March 2023, resulting in a breach of more than 6 million individuals' personal information, including Protected Health Information (PHI).

The company detected suspicious activity on March 14, 2023, and filed notice with the Attorney General of Massachusetts on June 21, 2023. The company states it provides periodic cybersecurity training for all personnel, appropriate to their roles and responsibilities. It is subject to and complies with American National Standards Institute data encryption standards and Payment Card Industry (PCI) rules. The company engages third-party experts and vendors to evaluate, monitor, and test its IT systems and supports its risk management systems. BrightSpring Health Services states it complies with U.S. state privacy laws, EU, Swiss, and UK law, Canadian privacy law, and HIPAA. The company offers self-service password resets for 31 different systems. It retains Personal Information for the length of time necessary to fulfill the purpose for which it was submitted or longer if required by law. The company supports Global Privacy Control (GPC) signals for opting out of tracking technologies and does not sell visitors' PII.

Zero Waste & Sustainable Products

No specific, quantifiable data was found in the provided articles regarding BrightSpring Health Services, Inc.'s performance on waste diversion rates, product recyclability, packaging sustainability, recycled content, single-use plastic reduction, take-back programs, circular design principles, waste reduction initiatives, hazardous waste management, product durability, repairability, waste audit frequency, zero waste certification, waste disposal violations, material efficiency, packaging-to-product ratio, waste reduction targets, supplier waste requirements, or customer waste education. focuses on general ESG risk ratings and does not provide relevant data.

describes a partnership for medication disposal aiming to improve compliance and environmental concerns, but it does not provide any quantitative outcomes, specific metrics, or verifiable results related to waste management or sustainable products.