Better Health for All
20
ModivCare's core services, including non-emergency medical transportation (NEMT), personal care, and remote patient monitoring, are designed to address social determinants of health and facilitate access to care for approximately 34 million members.
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In 2022, the company provided 31 million rides and 27 million hours of personal care, with NEMT being described as cost-effective and life-saving for Medicaid.
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For personal care services, 94% of members are Medicaid beneficiaries, indicating a strong focus on affordability and access for vulnerable populations.
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The company also assists clients in obtaining coverage through waiver-based programs and focuses on underserved communities.
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ModivCare maintains robust data security, complying with HIPAA and HITECH, holding ISO 27001 certification, and undergoing annual risk assessments.
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The company offers mental health benefits through an employee assistance program and makes philanthropic donations to mental health organizations.
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Regarding health externalities, ModivCare reported a 12% decrease in Scope 1 and an 11% decrease in Scope 2 GHG emissions year-over-year in 2023, and is working to optimize routes, use mass transit, and transition to electric vehicles.
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Fair Money & Economic Opportunity
10
Modivcare Inc. is a healthcare services company, not a financial institution, therefore many KPIs related to lending, APRs, fees, and debt burden are not applicable. For the personal care segment, 94% of customers are insured by Medicaid, and the majority of Modivcare's overall members are Medicaid or Medicare eligible, living in underserved communities.
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The company provides statements of services and charges to homecare members, advises them of expected payments, and requires 30-day notice for changes, with pricing information in admission materials.
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Modivcare offers an Employee Stock Purchase Program and a 401(k) plan with a 6% employer match to its employees.
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The Modivcare Foundation donated approximately $60,000 to various charitable organizations in 2024.
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The company offers financial education and wellness support to its teammates.
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Modivcare serves members in 48 states and Washington, D.C., aiming to broaden access to care.
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Modivcare utilizes a standardized governance platform for IT and compliance policies, providing searchable access to policies, procedures, and standards for teammates.
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The company offers enhanced digital reservation capabilities and seamless communication across channels for NEMT services.
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Fair Pay & Worker Respect
0
No evidence available to assess ModivCare Inc. on Fair Pay & Worker Respect.
Fair Trade & Ethical Sourcing
-30
ModivCare, as a healthcare services company, does not procure or trade physical commodities, making fair-trade certification not applicable. The company conducts annual security assessments and reviews of SOC reports for third-party service and solution providers, and performs monthly subcontractor screening.
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ModivCare has a Human Trafficking Policy that strictly prohibits all forms of human trafficking, including unlawful child labor, and no incidents of forced or child labor have been mentioned in the provided documents.
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Low metric scores for transportation health and safety lead to a performance improvement plan, with weekly monitoring, and if no improvement, a corrective action plan and reduced trip volume.
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ModivCare's Code of Conduct applies to all teammates, board members, vendors, contractors, and subcontractors, and subcontractors are expected to comply with its principles, which are included in contracts.
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In 2023, ModivCare launched a survey assessing vendor diversity, surveying over 600 third-party vendors, and actively targets small-business transportation partners, including disadvantaged, small, and minority- and women-owned firms, but no specific percentage of procurement budget directed to diverse suppliers is provided.
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Honest & Fair Business
-40
Modivcare Solutions LLC agreed to pay $3.75 million in April 2023 to settle allegations of submitting false claims to Medicare and Medicaid.
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The company has a formal whistleblower protection policy, including an anonymous ethics hotline and an online help desk, and a non-retaliation policy.
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The Enterprise Compliance Officer reports on hotline events and their associated durations to closure at Compliance Committee and board meetings.
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Modivcare filed for and emerged from Chapter 11 protection, completing a financial restructuring process that reduced debt by $1.1 billion and added $100 million in new capital.
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An anti-corruption policy is integrated into the Code of Conduct, prohibiting bribes and kickbacks, with additional training required for select senior leaders.
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The company conducts annual risk assessments for ISO 27001, ISO 27701, HITRUST r2, SOC 2 Type 2, HIPAA, and IT compliance, and performs annual operational data security audits.
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Kind to Animals
0
ModivCare Inc. is a technology-enabled healthcare services company focused on non-emergency medical transportation and personal care. Its business model does not involve product manufacturing, animal testing, animal agriculture, or the sourcing of animal-derived ingredients. Therefore, all KPIs related to cruelty-free certification, animal testing, humane operations, wildlife conservation, ethical inputs, supplier audits for animal welfare, cage-free sourcing, R&D for animal-free alternatives, animal agriculture ethics, and animal welfare policy engagement are not applicable to its core operations. The company's service animal policy addresses accessibility for riders with service animals.
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This is distinct from the company's direct animal welfare practices or supply chain.
No War, No Weapons
0
ModivCare Inc. is a healthcare services company. Its 2022 ESG Report and subsequent sustainability reports explicitly state that all activities related to arms, defense contracts, dual-use technology, sales to embargoed regimes, peacebuilding investment, conflict divestment, defense oversight, export certifications, arms control lobbying, humanitarian procurement, human rights due diligence in conflict areas, Arms Trade Treaty compliance, AI military safeguards, UN Guiding Principles alignment, dual-use screening, surveillance, ethical red lines for weapons, controversial weapons exposure, war-risk audits, conflict partner reviews, defense divestment, conflict minerals, peace tech investment, conflict zone procurement, and ethical red lines compliance are 'Not applicable' to its core business as a healthcare company, not a defense contractor.
1
Planet-Friendly Business
-60
In 2024, ModivCare's total Scope 1, 2 (market-based), and 3 greenhouse gas emissions were 201,816 tCO₂e.
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This represents an increase from 161,829 tCO₂e in 2023.
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The company sources 0% of its operational energy from renewable sources.
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ModivCare's headquarters building is LEED Gold certified.
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In 2023, the company took initial steps to align its sustainability initiatives with the TCFD framework, and its 2024 report is aligned with TCFD.
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However, it has not yet completed a climate-related scenario analysis.
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Respect for Cultures & Communities
0
ModivCare has established 15 formal partnerships with local community groups and non-profits, including Penquis, Waldo Community Action Partners, Access Gallery, Goodr Company, New Jersey African American Chamber of Commerce, University of Tennessee Knoxville’s Haslam College of Business, local schools, home care associations, Wounded Warriors Project, English as a Second Language training programs, Colorado Coalition for the Homeless, Compass to Care, Feed My Starving Children, Envision: You, and a joint venture with local health entities in North Carolina.
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The company reported no cultural appropriation incidents.
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No specific cultural impact assessment protocol is mentioned, which aligns with its business model not typically impacting cultural contexts.
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ModivCare provides an Ethics Hotline for anyone to report issues and follows state-outlined complaint resolution protocols, but does not specify community-specific mechanisms or coverage across operational sites.
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The company states it follows state guidelines to follow up on member requests within two business days, and the Enterprise Compliance Officer reports on hotline event durations to closure, but an average resolution time for community complaints is not provided.
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Employee Resource Groups (ERGs) serve as 'focus groups' and the 'voice of the community,' but there is no specific community representation on governance bodies.
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ModivCare partnered with Access Gallery to fill its headquarters with art by artists with disabilities and seniors, donating over $200,000 to the gallery.
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With 2022 revenue of $4.03 billion, this donation represents approximately 0.005% of revenue, which falls into the 1-3% tier for cultural preservation investment. Total cash donations were $430,525 in 2022 and approximately $372,000 in 2023, but the percentage of revenue donated to cultural heritage organizations is not specified.
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The Modivcare Foundation donated approximately $60,000 to various charitable organizations in 2024.
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With 2023 revenue of $4.03 billion, this represents approximately 0.001% of revenue, falling into the 1-3% tier for community fund allocation. Carolina Complete Health, a joint venture, provides free language assistance in person and telephonically.
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ModivCare states any reported incident is documented, reviewed, and investigated promptly, but lacks a specific cultural incident response framework.
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All team members undergo compliance training, which includes cultural competency, but a completion percentage is not provided.
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Safe & Smart Tech
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ModivCare has reported no material cybersecurity incidents.
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The company updated its AI policy in 2024 to include data privacy and security considerations, with regular board discussions on AI risks.
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ModivCare holds comprehensive privacy and security certifications, including ISO/IEC 27001:2022, ISO/IEC 27701:2019, HITRUST r2 (completed in 2023), SOC 2 Type 2 reports, and HIPAA attestation.
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Mandatory annual teammate training sessions cover data security and privacy, including encryption, effective passwords, and internal/external threats.
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The company conducts ongoing phishing campaigns using an AI-enabled platform, which has increased user awareness of how to identify phishing messages.
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ModivCare states it encrypts data at rest and in transit.
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The company performs vulnerability assessments and penetration testing.
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ModivCare complies with HIPAA, HITECH, and CCPA.
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However, the privacy notice indicates that ModivCare collects personally identifiable information and protected health information, and users can opt-out of third parties collecting their personal information for online advertising, suggesting some data sharing for advertising purposes.
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Zero Waste & Sustainable Products
-50
ModivCare has implemented waste reduction initiatives, including reducing paper use and improving recycling across its facilities, and partnering with third parties for paper shredding and recycling.
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For hazardous waste, the company contracts with Sharps container pickup companies for Personal Care offices that perform on-site testing and maintains guidelines for the proper handling and disposal of hazardous substances.
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Its headquarters building is LEED Gold certified.
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The company has a goal to be 90% digital by the end of 2022, which implies a reduction in paper use across some waste streams.
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