Better Health for All
30
Molina Healthcare's core business is providing government-sponsored healthcare programs, delivering substantial health benefits with no evidence of harmful products or services. The company's services, including mental health assessments and digital support, are offered at no cost, enhancing price accessibility for its target low-income and elderly populations.
1
Molina Healthcare served approximately 5.0 million members as of December 31, 2023,
2
and secured a Medicaid contract for 785,000 members in New Mexico,
3
demonstrating extensive reach to vulnerable populations. The company actively supports the healthcare workforce by launching an initiative to create 15,000 home health aide positions across 26 states,
4
sponsoring online training,
5
and investing $1.25 million in Ohio to hire community health workers.
6
Molina offers comprehensive mental health services, including crisis support and digital tools,
7
and has invested $1.25 million in Ohio,
8
$2.8 million in Nevada,
9
and over $1 million in Virginia for behavioral health initiatives.
10
Additionally, the company provides extensive substance use disorder treatment services and support,
11
backed by a $1.25 million investment in Ohio.
12
The company does not hold healthcare-related patents or conduct clinical trials.
Fair Money & Economic Opportunity
20
Molina Healthcare serves a significant portion of underserved clients, with more than 85% of its members enrolled in Medicaid programs.
1
This indicates that over 85% of its insurance book is aimed at low-income segments. As a managed care company, Molina does not offer consumer credit products, therefore KPIs related to lending such as pricing fairness, exploitative fee exposure, data accessibility (for financial data), fair lending compliance, debt burden ratio, geographic inclusion (for financial access points), and product simplicity (for financial products) are not applicable. The company did incur a $285,476 civil money penalty from CMS for failing to comply with Medicare requirements related to Part D formulary and benefits administration, leading to inappropriate denial of medication coverage and potential out-of-pocket costs for enrollees.
2
While Molina Healthcare hosted a financial planning workshop
3
and provided grants to community organizations,
4
there is no quantitative evidence on the percentage of profit reinvested, the reach or outcomes of financial literacy initiatives, or measurable wealth-building outcomes for a percentage of users.
Fair Pay & Worker Respect
-10
Molina Healthcare's CEO-to-median employee pay ratio was 278:1 for the latest financial year.
1
The company's employee engagement score was 77 in 2024, a 2-point improvement from the April Pulse Survey, and surpassed the global engagement benchmark by 3 points.
2
The employee experience survey in 2024 had an 81% participation rate, exceeding the global benchmark by 6%.
3
Employees reported feeling their work is meaningful, receiving actionable feedback, and clear communication of priorities.
4
However, opportunities for improvement were noted in employee confidence that survey results lead to action, declining sentiments about staying with the company, and a decrease in collaboration.
5
The company offers comprehensive health insurance for employees working 30+ hours per week, 401(k) matching contributions, paid parental leave, and tuition reimbursement.
6
In May 2016, a U.S. Department of Labor investigation found misclassification of 409 case managers in New Mexico, resulting in $701,855 in back wages.
7
Employee reviews present mixed opinions, with some appreciating benefits and flexibility, while others express concerns about compensation and management practices.
8
Fair Trade & Ethical Sourcing
0
Molina Healthcare operates in the healthcare services sector, with limited direct involvement in traditional supply chains for physical goods.
1
Consequently, KPIs related to physical commodities and their sourcing, such as fair-trade certification and high-risk materials, are not applicable. While the company updated its Supplier Code of Conduct in April 2025
2
to require suppliers to prohibit forced or child labor and ensure ethical sourcing, no specific data is provided on the percentage of contracts that include these clauses, the frequency of audits, the number of substantiated labor incidents, or the percentage of the procurement budget directed to diverse suppliers.
Honest & Fair Business
-10
Molina Healthcare and its subsidiary, Pathways of Massachusetts, agreed to pay $4.625 million in June 2022 to settle allegations related to false claims submitted to MassHealth.
1
These claims were connected to improper licensing and supervision of mental health staff between 2015 and 2018.
2
Kind to Animals
0
Molina Healthcare Inc. is a managed care company providing government-sponsored healthcare programs. Its core business model is service-oriented and does not involve activities such as product manufacturing, animal testing, animal agriculture, or direct operations that impact wildlife habitats. Consequently, the provided articles do not contain specific, concrete data points relevant to scoring the 'Kind to Animals' KPIs. While the Molina family and Molina Healthcare made a combined gift of $2 million to support animal care for 11,000 animals at the Aquarium of the Pacific's Animal Care Center
1
, this evidence pertains to the care of captive animals and does not provide measurable biodiversity impact, species recovery, or habitat restoration metrics required by the 'wildlife_conservation_impact' KPI.
No War, No Weapons
0
Molina Healthcare is a managed care company focused on government-sponsored healthcare programs, with no direct involvement in military contracts. This indicates zero revenue from arms or defense contracts, no exposure to controversial weapons, and no defense assets requiring divestment. The company's lobbying expenditures for 2025 totaled $1,440,000
1
, categorized under the Health Services/HMOs industry
2
, with no evidence of defense-related lobbying. In 2020, its Code of Business Conduct and Ethics was expanded to apply to subcontractors, vendors, and other stakeholders
3
.
Planet-Friendly Business
-20
Molina Healthcare launched a waste reduction program in 2022, diverting over 50% of waste from landfills.
1
The company reported a 15% reduction in greenhouse gas emissions in 2021.
2
It implemented a permanent remote work model, reducing office spaces by over 66%, which minimizes energy and waste from office operations and employee commutes.
3
The company upgraded to energy-efficient mechanical systems, replaced lighting with LED options, and reduced paper waste through technology.
4
It established recycling programs for various waste types and ethically disposes of electronic waste.
5
Water conservation efforts include using water-tolerant plants.
6
Molina Healthcare encourages eco-friendly transportation by supporting electric vehicle use and promoting a rideshare program.
7
Its updated Supplier Code of Conduct emphasizes environmental responsibility, expecting suppliers to adopt practices that reduce environmental impacts.
8
Molina Healthcare of Texas donated 675 tomato cages to Harlem River Farms to promote food security and environmental sustainability through community gardens, and employees participate in environmental community projects.
9
Respect for Cultures & Communities
10
Molina Healthcare received the Multicultural Health Care Distinction from the NCQA in 2016, recognizing its collection of race/ethnicity and language data, provision of language assistance, and cultural responsiveness
1
. The company offers services in Navajo and English, including traditional Native American healing services
2
. MolinaCares partners with Native Women Lead and Totah Behavioral Health Authority
3
. MolinaCares funds scholarships for Community Health Workers in rural and tribal areas
4
and for students from Santa Fe Indian School’s Health Careers Program
5
. Molina Healthcare of Arizona hosted a Tribal Health Symposium to enhance cultural awareness and tribal health training among healthcare professionals
6
. The company offers cultural competency training
7
. No cultural appropriation incidents were reported.
Safe & Smart Tech
-40
Molina Healthcare experienced a minor data breach in September 2023 at its Iowa subsidiary, affecting 1,647 Medicaid members due to unauthorized access to an employee's email
1
. Notifications to affected individuals began in November 2023
2
. This incident also constitutes an instance of unauthorized data use. In February 2024, a major cybersecurity incident at Change Healthcare impacted Molina's operations, temporarily disrupting claims processing
3
, to which Molina responded by activating incident management plans and deploying alternative solutions
4
. The company's cybersecurity strategy is based on the NIST Cybersecurity Framework
5
, with the Audit Committee overseeing data security and receiving updates on program effectiveness and incidents
6
. Earlier, in 2017, a security flaw in Molina's patient portal allowed unauthorized access to medical claims, leading to the portal's shutdown
7
.
Zero Waste & Sustainable Products
-20
Molina Healthcare achieved an 18.7% reduction in medical waste in 2023 compared to 2022.
1
The company implements waste reduction initiatives, including reducing the need for physical documents through telemedicine and digital health records, and encourages healthcare providers to adopt robust waste management practices.
2