Humana Inc.
HUM.US | Life insurance
Humana Inc. is a health and well-being company that focuses on providing health insurance coverage and related services. The company operates primarily in the United States, offering a range of health plans, including Medicare Advantage, Medicaid, and commercial health insurance. Humana also provide...Show More
Better Health for All
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Humana's core services demonstrate positive health impacts, with Medicare Advantage patients experiencing 30.1% fewer inpatient admissions and 14.6% higher preventive screenings in 2022.
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Patients in senior-focused primary care organizations had 17% more primary care visits.
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The company shows a strong commitment to equitable access, with Black patients having 39% more visits
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and low-income beneficiaries 21% more visits,
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and its South Carolina entity received NCQA Health Equity Accreditation in January 2024.
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The Humana Foundation invested over $8 million in regional nutrition programs in 2023.
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The company does not have products with significant negative health impacts. Its operations do not involve healthcare-related patents, food products, products with addiction potential, or clinical trials.
Fair Money & Economic Opportunity
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Humana Inc. operates as a health insurance and services company, not a financial institution offering consumer lending or deposit services. Consequently, several KPIs related to financial products and services are not applicable to its core business model. The company does not offer consumer credit products, meaning there are no APRs or fee structures to evaluate for pricing fairness, nor does it generate revenue from high-cost financial products or penalty fees. Humana does not manage customer finance data or operate as a lender, making fair lending compliance, debt burden ratio, and financial literacy initiatives in a financial context not applicable. Similarly, it does not operate financial service access points in the banking sense, rendering geographic inclusion irrelevant. The complexity of financial products is also not applicable as it does not offer such products. While Humana has committed $90 million to affordable housing
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and awarded over $121,500 in grants to community organizations,
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the provided articles do not contain the specific quantitative data points required by the rubric to score other KPIs, such as the percentage of customers from underserved segments, the share of its insurance book aimed at low-income segments, or the percentage of annual pre-tax profit reinvested.
Fair Pay & Worker Respect
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In August 2023, 80% of employees stated the company is a great place to work, surpassing the average company's 57%.
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Employee feedback also indicated that 90% feel welcomed upon joining
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and 88% believe their work-life balance is supported.
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The company provides competitive base pay, incentive programs, and recognition pay, alongside benefits including medical, dental, vision, supplemental health, 401(k) plans with company match, and tuition assistance.
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Annual pay equity analyses are conducted to address potential disparities.
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In December 2023, Humana earned a perfect score on the Corporate Equality Index for LGBTQ+ workplace equality.
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In May 2024, it ranked 6th on Fair360’s list for diversity and inclusion, with nearly 100% of senior leaders completing cultural competency development
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and 50% of women in Director+ roles.
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Fair Trade & Ethical Sourcing
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Humana directed 8.85% of its total spend to diverse suppliers in 2022, following 8.99% in 2021.
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In 2019, the company achieved a goal of allocating at least 13% of its total supplier spend to diverse groups.
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Humana operates a Supplier Diversity Mentor-Protégé Program
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and was recognized as a 'Best-of-the-Best' Corporation for Inclusion in October 2024 for its supplier diversity initiatives.
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The company also has a Supplier Code of Conduct, approved on December 3, 2024,
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which outlines expectations for human rights, labor, environmental responsibility, and anti-corruption, and requires suppliers to ensure adherence in their own operations and underlying supply chain.
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Honest & Fair Business
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Humana agreed to a $90 million settlement in August 2024 to resolve allegations of overcharging the U.S. government for Medicare Part D prescription drugs.
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The company's corporate governance framework includes an Anti-Corruption Statement and a Code of Conduct.
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However, in May 2025, the U.S. Department of Justice filed a complaint alleging Humana paid illegal kickbacks to insurance brokers for Medicare Advantage enrollments.
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Kind to Animals
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Humana Inc. is a health and well-being company primarily offering health insurance and related services. Its core business model does not involve animal-derived products, animal testing, animal husbandry, or the sourcing of animal agriculture products, rendering most animal welfare KPIs not applicable. While Humana's CenterWell Pharmacy Distribution Center achieved TRUE Zero Waste Certification
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and the company committed to a 54.6% reduction in greenhouse gas emissions by 2032
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, these efforts are noted as not directly addressing animal welfare initiatives or providing specific, measurable biodiversity impact metrics.
No War, No Weapons
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Humana's primary operations are in the healthcare sector, providing health insurance and related services.
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The company explicitly states it does not produce or sell weapons, military goods, or engage in manufacturing military equipment or products directly associated with warfare.
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While Humana holds TRICARE contracts, including a $70.8 billion contract awarded in December 2022 for nine years, these are for administrative healthcare services for military personnel and their families.
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Humana's role is limited to services like claims processing and network management, with the federal government retaining all health benefit cost risk.
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For 2023, net reimbursements from these contracts were $57 million.
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This business model inherently means the company has no revenue from arms or defense contracts, no exposure to controversial weapons, no defense assets to divest, and no need for specific weapons-related ethical red lines or compliance rates.
Planet-Friendly Business
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Humana has committed to reducing absolute Scope 1 and 2 greenhouse gas emissions by 54.6% by 2032, using 2019 as a baseline.
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This target has been validated by the Science Based Targets initiative (SBTi) and aligns with a 1.5°C trajectory.
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The company achieved a 64% waste diversion rate.
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In 2023, energy consumption across its facilities was reduced by 22%.
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Humana invested $14.3 million in sustainable infrastructure upgrades, $9.6 million in green technology infrastructure, and $2.1 million in waste management initiatives.
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Additionally, solar panels were installed on 17 corporate facilities, generating 2.3 megawatts of renewable energy.
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Telemedicine consultations increased by 43% in 2023, reducing carbon emissions by 16.4 metric tons and preventing approximately 127,000 travel miles.
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Respect for Cultures & Communities
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Humana has no reported cultural appropriation incidents. The company established a Native American and Indigenous Network Resource Group in November 2023 to support cultural recognition and health outcomes, providing cultural insights for Medicaid expansion in Oklahoma
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. In December 2023, Humana invested $169,000 in 24 community-based organizations to improve care access and address non-medical barriers
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. The company formed a Health Equity Advisory Council in May 2023 to integrate health equity across the organization
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. Additionally, Humana was recognized by the Hispanic Association on Corporate Responsibility in October 2024 for advancing inclusion for Hispanic and Latinx employees in employment, governance, philanthropy, and procurement
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. The Humana Foundation's April 2025 report highlights research methods promoting health equity through community-engaged practices, emphasizing collaboration and respecting human dignity
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Safe & Smart Tech
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In December 2023, a class-action lawsuit was filed against Humana, alleging the company used an AI algorithm to deny rehabilitation care to seniors, replacing medical professionals' judgment and leading to wrongful denials.
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This occurred despite Humana's commitment in June 2022 to ethical AI, which included integrating human oversight, signing the Equal AI pledge, and establishing AI ethics committees to ensure fairness, transparency, and bias mitigation.
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Separately, in December 2020, Humana experienced a data breach through a third-party vendor, where an employee accessed and disclosed the protected health information of 64,654 individuals without authorization.
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Zero Waste & Sustainable Products
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Humana achieved a 65% waste diversion rate by 2021, surpassing its target of 60%.
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Additionally, Humana's CenterWell Pharmacy distribution center achieved TRUE Zero Waste Certification by diverting at least 90% of waste from landfills.
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Humana Pharmacy also introduced environmentally friendly packaging for temperature-sensitive medications, utilizing biodegradable expanded polystyrene (EPS) resins and non-toxic biodegradable refrigerant gel packs.
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