Better Health for All
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Carrefour reported 587 product recalls in 2023
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, following 330 recalls in 2022 and 452 in 2021
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. The company uses blockchain technology for traceability and an AlertNet system for rapid product withdrawal
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. Carrefour aims to make healthier products accessible, with organic private labels being 20% cheaper than leading brands
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. It also offers tips on eating well at low prices
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and a campaign to offer 1,000 products for less than 1 euro in Belgium
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. The company donated 45.6 million meal equivalents to food aid associations in 2022
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and supported refugees with 270,440 euros in 2022
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. Carrefour deploys Nutri-score, Eco-Score, and animal welfare labeling for transparency and traceability
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. The company has reduced food wastage by 39.9% in 2022 compared to 2016
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and recovered 57.8% of food waste in 2022
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. Carrefour has programs for diversity and inclusion, including 13,358 employees with disabilities in 2023
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. The company promotes healthy eating through employee training (over 4,500 employees trained in 2023)
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and campaigns for seasonal produce
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. Carrefour aims to improve nutritional profiles by reducing sugar and salt, with 261 tonnes of sugar and 77 tonnes of salt removed from Carrefour brand products in 2022
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. The company has 4,268 products with Nutri-score in 2023
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and 79.5% of its brand manufacturing sites are IFS/BRC certified
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Fair Money & Economic Opportunity
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Carrefour's financial services companies manage consumer credit risk by classifying credit into three categories based on risk, identifying significant increases in credit risk through late payments or renegotiations, and establishing criteria for objective evidence of impairment.
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The company also uses systems to check the quality and repayment capacity of its customers.
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However, Carrefour Poland faced investigation proceedings opened by the Chairman of the Office for Competition and Consumer Protection (UOKIK) on September 11, 2023, for alleged unfair commercial practices related to invoicing logistics costs.
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The company offers savings products, but there is no direct impact on customer credit or savings outcomes.
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In 2022, the Carrefour Foundation funded 24 sustainable and solidarity-based agricultural projects for 2,125,140 euros, representing 41% of its overall budget.
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In 2021, Carrefour invested 5 million euros in the crowdfunding platform MiiMOSA to support food transition.
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In Romania, Carrefour has a food education program where young people learn about nutrition and food origins.
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The Group operates directly in eight countries, including France, Spain, Italy, Belgium, Poland, Romania, Brazil, and Argentina, and offers financial services in France, Spain, Belgium, Brazil, and Argentina.
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The Group's policies, targets, and action plans apply to these eight integrated countries.
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Fair Pay & Worker Respect
30
In 2023, 100% of employees were covered by collective bargaining agreements.
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The company reported an Employee Net Promoter Score (eNPS) of 86% in 2023, which was above the retail sector average.
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The voluntary turnover rate was 15.8% in 2023.
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In 2023, 92% of employees were on permanent contracts, indicating 8% are on insecure contracts.
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Carrefour offers various welfare benefits, including health insurance and paid sick leave, with 85-90% of employees covered by health insurance, including dependents. The company received 5361 alerts through its ethics hotline in 2023, with human resources issues being the most frequent.
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Fair Trade & Ethical Sourcing
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Carrefour conducts social audits for 100% of supplier factories producing Carrefour-brand products in high-risk or risk countries annually.
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However, follow-up audits are performed at least every two years, and for some specific categories like fresh meat in Spain, audits occur every three years.
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In 2024, 16% of social audits generated alerts, with 26% related to work-time, 21% to compensation/benefits, and 35% to health and safety.
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The company was alerted in mid-2024 by Amnesty International regarding allegations of forced labor, wage theft, and poor accommodation standards at a franchise partner's operations in Saudi Arabia, affecting 17 workers between 2021 and 2024.
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Remediation steps were taken by the franchise partner, including moving some workers to new housing and reviewing policies.
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If a critical non-compliance issue is found in an audit, Carrefour is informed within 48 hours, and immediate action is required, confirmed by a second audit within three months to maintain trade relations.
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For Bangladesh, 97.5% of remediation plans were implemented by suppliers in 2019.
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The company has mapped around 80% of stakeholders within the textile supply chain (tier 1 to 5) and has 100% traceability for Brazilian beef suppliers at the farm level.
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For palm oil, 95.3% used in Carrefour-branded products is fully traced to refinery level (Tier 2) as of 2023.
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100% of international franchising contracts are targeted to include a human rights clause by 2028, with 83% covered in 2024.
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Carrefour has identified 22 key raw materials associated with social and environmental risks, with policies and action plans defined for these by 2022.
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Honest & Fair Business
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Carrefour has an outsourced global whistleblowing system, established in 2016, available 24/7 via internet or telephone to all Group employees and external partners in all countries.
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The company pledges no disciplinary action against employees reporting in good faith.
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In 2023, 5,361 alerts were received, with 92.6% reported through local channels.
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In 2021, 5,024 alerts were received, with 75 resulting in disciplinary sanctions.
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The company had financial restatements in 2020 for IFRS IC decision on IAS 19 and IFRS 16, and the consolidated statement of financial position at December 31, 2022, was restated for IFRS 3 adjustments related to Grupo BIG in Brazil.
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The company states that 100% of supplier facilities located in high-risk countries are subject to social audits, and 100% of suppliers are audited in line with international standards such as IFS or BRC.
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Carrefour's ESG risk rating is 20.6 (Medium) according to Sustainalytics, placing it 52nd out of 183 food retailers.
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Yahoo Finance reports an ESG controversy index of 1.4.
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If a supplier audit report contains a critical non-compliance issue, Carrefour is informed within 48 hours, and verification of effective withdrawal proceeds within 24 hours, with feedback on product quantities within three working days.
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Carrefour has an Anti-bribery and Corruption Policy, which replaced its 2017 Anti-Bribery Code of Conduct, and complies with the French Sapin 2 law, prohibiting bribery, influence peddling, and facilitation payments.
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In 2023, 69.6% of employees identified as most exposed to corruption risks received training, and 73,617 employees (24% of total) took e-learning courses.
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The company uses third-party certifications for complex supply chains and independent third-party audits annually to verify consolidated Group data.
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Approximately 50% of ethical claims are independently verified with standardized scope.
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Kind to Animals
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Carrefour audited 69.3% of its supplier slaughterhouses for animal welfare in 2023, with a target of 100% by 2025.
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For cage-free sourcing, 62.8% of shell eggs and 19.8% of rabbits and quails in controlled products were cage-free in 2023, with targets of 100% by 2025 (or 2028 for some countries).
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The company's animal testing policy prohibits animal-tested cosmetic finished products in Europe and aims to extend this to all integrated countries for cosmetics, maintenance, and drug products.
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In animal agriculture ethics, 30.2% of controlled chicken products met animal welfare criteria in 2023, and 26.1% of Carrefour Bio and Quality Line pork products guaranteed improved animal welfare in 2023.
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Carrefour supports EU regulations excluding genetically modified clones and animals from its supply lines and participates in regulatory consultations.
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No War, No Weapons
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Carrefour is entering a partnership with Israeli company Electra Consumer Products and its supermarket chain Yenot Bitan.
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Yenot Bitan operates stores in Israeli settlements in the occupied West Bank, and Electra is listed in the UN database of firms involved in settlements in the occupied Palestinian territories.
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A subsidiary of Electra supplied generators to the Israeli army during its 2014 military assault on Gaza.
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Social audits of suppliers are performed annually in countries where a risk has been identified, and monthly screening of the supply chain is conducted using the Sentinel tool.
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Carrefour states alignment with the Universal Declaration of Human Rights, OECD Guiding Principles, UN Global Compact, and ILO Core Conventions.
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The Supplier and Service Provider Commitment Charter outlines ethical red lines related to human rights, labor practices, and environmental protection.
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Less than 10% of the supply chain is verified conflict-free, and less than 10% of procurement is from conflict-affected regions. Compliance with ethical standards is at 40%, with violations triggering investigation.
Planet-Friendly Business
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Carrefour's total Scope 1, 2, and 3 greenhouse gas emissions in 2024 were 147.5 million tCO₂e, representing a 2% decrease from 2023.
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The company's Scope 1, 2, and 3 climate trajectory was certified in 2025 as aligned with a 1.5°C pathway.
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In 2024, 50% of Carrefour's total energy consumption was sourced from renewables, with a target of 100% renewable electricity by 2030.
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Approximately 35% of the sales area of integrated hypermarkets and supermarkets in France, Italy, and Belgium hold ISO 50001 certification.
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The waste diversion rate for store waste was 73% in 2024, with a target of 100% recovery by 2025.
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In 2024, 1.2% of capital expenditure was aligned with the EU Sustainable Taxonomy, while 36.6% was eligible.
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The company used 16% recycled plastic in packaging for Carrefour-branded products in 2024.
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Carrefour does not use carbon credits to offset its GHG emissions.
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As of 2024, 53% of its top 100 suppliers were committed to a 1.5°C trajectory.
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The company has an action plan to combat deforestation for sensitive raw materials by 2025 for Carrefour brands.
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In Bangladesh, non-compliance instances in tanneries led to a ban on Bangladeshi leather.
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Carrefour's target for carbon neutrality for direct operations (Scope 1 & 2) is 2040.
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The company assesses climate-related risks and opportunities in line with TCFD recommendations, using IEA's "Net Zero Emissions" and "Stated Policies" scenarios.
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In 2024, 12.5% of sites were located in areas with very high water stress.
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Carrefour aims to reduce packaging by 20,000 tonnes, including 15,000 tonnes of plastic, by 2025.
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Respect for Cultures & Communities
0
The provided articles do not contain specific, quantifiable evidence for any of the KPIs under the 'Respect for Cultures & Communities' value. Information regarding formal partnerships with indigenous or local community groups, revenue reinvested in local community development, cultural appropriation incidents, cultural impact assessment protocols, local employment ratios, community-specific grievance mechanisms, average complaint resolution times, FPIC participation rates, community governance inclusion, cultural preservation investment, local procurement share, indigenous supplier counts, cultural site protection, social license to operate, charitable giving to cultural heritage organizations, community fund allocation, language inclusivity, cultural incident response, or cultural sensitivity training completion rates is not explicitly provided.
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Safe & Smart Tech
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Carrefour experienced a data breach on January 22, 2026, exposing 2,167,681 user records, including full names, email addresses, phone numbers, and physical addresses.
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Additionally, a Carrefour Mobile (Belgium) data breach in 2025 exposed sensitive personal information, including passport numbers and security question answers, though the number of affected users was not specified.
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The CNIL found Carrefour France failed to comply with obligations to notify personal data breaches.
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The company was fined €3.05 million by the CNIL in 2020 for GDPR violations, including excessive data retention for over 28 million inactive loyalty program customers (5-10 years) and 750,000 web users (5-10 years), and difficulties for users to exercise their data rights.
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Carrefour allocates approximately 10% of its annual IT budget to cybersecurity, which is less than 0.5% of its €87-90 billion annual revenue.
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The company has a vulnerability disclosure policy but does not offer a bug bounty program.
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Carrefour states it uses encryption and pseudonymization where appropriate and implements data protection by design and default.
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It conducts external third-party audits every two years for GDPR compliance on websites and applications.
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The company is strengthening AI governance with dedicated compliance teams and model registries, and performs ongoing monitoring and incident reporting for AI systems as required by the EU AI Act.
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However, the Digital Markets Act may reduce the effectiveness of cross-promotional bundling due to new transparency rules.
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Zero Waste & Sustainable Products
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Carrefour achieved a 73% waste diversion rate in 2024 for its integrated shops.
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In 2024, 56% of Carrefour-branded packaging was reusable, recyclable, or compostable.
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The company used 53% recycled plastic content in its Carrefour-branded packaging in 2024.
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Carrefour saved 20,738 tonnes of primary packaging between 2017 and 2023, meeting its 2025 target of 20,000 tonnes.
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The company has installed 223 Reverse Vending Machines (RVMs) in France by 2024 and provides information on recycling products purchased at any Carrefour center in Spain through its 'ReciclaYa' initiative.
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Carrefour promotes eco-design with a logo on products.
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The company has implemented numerous waste reduction initiatives, including reducing food waste by 49.7% by 2024 compared to 2016.
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Carrefour reports data on hazardous waste diverted from disposal.
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The company aims to recover 100% of waste from its shops by 2025 and reduce food waste by 50% by 2025.
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Carrefour requires waste reduction and recyclability from all tier-1 suppliers.
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The 'ReciclaYa' mobile application provides consumers with detailed, local information on how to separate and recycle products.
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In 2023, Carrefour became the first retailer to obtain the national 'anti-food waste' label for its Montesson hypermarket.
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