Better Health for All

CareCloud's core business, including cloud-based healthcare solutions, EHR, RCM, and patient engagement tools, consistently aims to enhance patient care, improve outcomes, streamline operations, and enable proactive health management.

There is no evidence of negative health consequences from their products or services, with the entire business devoted to health improvement. The company has no revenue from products or activities with negative health outcomes, and its Code of Conduct prohibits unethical or illegal business practices. CareCloud maintains a strong safety record regarding data security and clinical accuracy, with HIPAA compliance, 128-bit SSL encryption, commercial-grade firewalls, secure data centers with 24/7 security personnel, data redundancy, disaster recovery, and role-based security. They also hold ISO 27001 and SOC 2 Type 2 certifications. The company's risk transparency includes requiring risk analysis and management for electronic protected health information, policies for security incidents, and operating a hotline for reporting fraud. CareCloud is committed to complying with HIPAA and voluntarily complies with NIST Special Publication 800-66 Revision 1, implementing administrative, physical, and technical safeguards for electronic protected health information. They maintain policies for data backup, disaster recovery, and emergency mode operation, and designate a Privacy Officer and Security Officer. All employees receive HIPAA training. CareCloud's AI Center of Excellence, launched in April 2025, is expected to scale to 500 AI professionals by year-end, indicating a significant investment in health innovation. The company's operations have no significant negative or positive health externalities. CareCloud's Code of Conduct states that coinsurance or deductible amounts of a client's patients will not be routinely waived, except in cases of documented financial need. The company's disaster recovery plan and emergency mode operation plan are in place for global health crisis response. CareCloud's solutions enhance provider satisfaction and work-life balance, and the company requires new hire and annual compliance training for all employees, including a minimum of two hours of general compliance training per year.

Honest & Fair Business

The company is triggering a new compliance benchmark under SEC regulations, specifically the inclusion of an auditor attestation of the Company’s Internal Control over Financial Reporting (ICFR) for fiscal year 2025, in accordance with Section 404(b) of the Sarbanes-Oxley Act.

The current audit firm lacks the capacity to perform this required ICFR attestation, necessitating a change in auditors.

Safe & Smart Tech

CareCloud has reported no security breaches.

The company holds numerous certifications including HIPAA, PCI, SOC 2 Type 2 (for two consecutive years, placing them in the top 10% of EHR vendors), GDPR, ISO 27001, FedRamp, CSA Star Level 1, ISO 9001:2017, and ISO 20000-1:2011. They use 128-bit SSL certification and industry-preferred encryption products, with data encryption and secure storage throughout the data lifecycle. Multi-factor authentication is supported via SMS, email, hardware, software, TOTP, and U2F, along with role-based access controls. CareCloud claims GDPR compliance and has a Data Protection Officer who performs regular audits. All developers and team members receive continuous training. Frequent patching and server maintenance are performed, and processes for fast and effective incident resolution are in place. The company retains data only as long as needed for service provision. However, their privacy policy states that users cannot update or delete previously submitted information.