Fair Money & Economic Opportunity

Spok Holdings, Inc. provides healthcare communication solutions

and is not a financial institution. The company does not offer lending or deposit services to consumers, nor does it provide financial products. Therefore, all KPIs related to financial services, such as underserved client share, pricing fairness, exploitative fee exposure, inclusion initiatives (loan/insurance book), data accessibility (open-banking APIs), fair lending compliance, wealth building outcomes, financial literacy initiatives (for customers), debt burden ratio, geographic inclusion (banking deserts), and product simplicity (financial products), are not applicable to its core business model. The company's diversity and inclusion efforts, tuition assistance, and competitive compensation relate to its employees and suppliers, not to financial services for customers.

Fair Pay & Worker Respect

The company's CEO to median employee pay ratio for 2024 was 21:1.

No specific, quantifiable data was provided for living wage coverage, collective bargaining share, safety incident rate, pay equity ratio, worker engagement score, turnover rate, labor violation incidents, insecure contract share, or the percentage of the workforce with employer-funded health insurance.

Fair Trade & Ethical Sourcing

Spok Holdings, Inc. does not procure or trade physical commodities, making fair-trade certifications not applicable to its business model.

In 2023, 3.13% of the company's spending was directed towards minority groups. The company has an annual minority spending goal of 5% with suppliers.

Honest & Fair Business

Spok has established procedures for reviewing and handling complaints, including confidential and anonymous submissions.

However, there is no evidence of independent investigation processes for these complaints. The company also has a Conflict Minerals Policy that requires suppliers to comply with SEC rules under the Dodd-Frank Act and references the OECD Due Diligence Guidance for Responsible Supply Chains. This policy, while demonstrating compliance with specific regulations, does not provide details on training frequency or effectiveness metrics for a broader anti-corruption framework.

Kind to Animals

Spok Holdings, Inc. provides healthcare communication solutions, which is a service-oriented business model. The company's operations do not involve animal-derived products, animal testing, animal agriculture, or direct interaction with wildlife habitats.

Therefore, all KPIs related to animal welfare, such as cruelty-free certifications, animal testing, humane certifications, wildlife conservation, ethical input substitution, supplier audits for animal welfare, cage-free sourcing, R&D in animal-free technologies, animal agriculture ethics, and public policy engagement on animal welfare, are not applicable to its business.

No War, No Weapons

Spok expects its Vendors to engage in conflict-free sourcing of conflict minerals, including columbite-tantalite, cassiterite, gold, wolframite, or their derivatives, and any other mineral determined to be financing conflict in the Democratic Republic of the Congo or an adjoining country.

This policy applies to vendors, but the percentage of the supply chain certified conflict-free is not specified.

Planet-Friendly Business

The provided articles focus on Spok.US's healthcare communication solutions and news aggregation, but do not contain any specific data or information relevant to environmental impact, sustainability initiatives, or any of the specified planet-friendly business KPIs.

Therefore, no KPIs can be scored based on the evidence provided.

Respect for Cultures & Communities

Spok did not report any cultural appropriation incidents in 2024.

The company's business model does not involve operations that typically require formal partnerships with indigenous or local community groups, or cultural impact assessment protocols. An Ethics Hotline is available 24/7 to external stakeholders and accommodates calls in numerous languages. All employees completed mandatory Code of Conduct training in 2022 and 2024, and are required to complete annual diversity awareness training. Spok has a 5% annual minority spending goal with suppliers, and in 2024, 3.13% of its procurement spending was directed to minority suppliers.

Safe & Smart Tech

The company has not identified risks from known cybersecurity threats, including as a result of any prior cybersecurity incidents, which have materially affected the company.

Spok solutions have earned Service Organization Control 2 (SOC 2) Type II validation and Joint Interoperability Test Command (JITC) certification, along with Information Assurance (IA) Accreditation from the Defense IA/Security Accreditation Working Group (DSAWG) and Interoperability Certification (IOC) from the Joint Staff (JS). The company's cybersecurity program is designed utilizing guidance from the National Institute of Standards and Technology Cybersecurity Framework (NIST CSF) and includes a risk assessment program, an incident response plan, and security testing by external third-party providers. The Board of Directors' Audit Committee receives regular reporting on cybersecurity risks and incidents. Security training is provided for employees and contractors, but no completion rates are specified. Communications between servers, workstations, and PBX phone systems among all Spok solutions are fully encrypted. The company has not sold any personal information in the preceding twelve months. Users have rights under CCPA and GDPR to request disclosure, rectification, erasure, restriction of processing, objection to processing, and data portability, and the website allows users to correct, update, or delete personal information. Spok retains personal information for no longer than necessary to fulfill outlined purposes, unless legally required. The company does not take action in response to "do-not-track" signals. The company states that critical vulnerabilities are patched within 21-30 days on average. There is no evidence of a formal bug bounty program.

Zero Waste & Sustainable Products

Spok diverts over 75% of its communications equipment for reuse, with the remainder recycled, and implemented a program in 2023 to recycle all equipment parts and particles, exceeding the normal average fivefold.

The company's waste minimization and recycling program diverts millions of pounds of electronic and communications equipment from landfills annually, and it also has a secure shred program for documents. Spok manages waste in accordance with industry standards for environmental stewardship, such as R2 or e-Stewards, and utilizes vendors that manage waste in accordance with these standards. No waste disposal violations were reported in the past three years. The company has a stated goal of waste reduction through minimization, reuse, and recycling. Its Vendor Code of Conduct outlines ethical expectations for suppliers, including environmental responsibility and waste management. Waste management methods are determined and updated with regulatory guidelines, and environmental compliance is audited.