Concentrix Corporation.
CNXC.US | Other business support service activities n.e.c.
Concentrix Corporation is a global technology solutions and customer experience (CX) services company. It specializes in providing a range of services including customer care, technical support, sales support, and back-office processing. Concentrix serves clients across various industries such as te...Show More
Better Health for All
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The company's core services for healthcare clients aim to improve patient care coordination, reduce readmissions, and enhance patient engagement, including an AI model that potentially saved two hospital systems $6.5M in readmission costs.
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However, a significant portion of its services, specifically content moderation, exposes its employees to graphic content daily, leading to vicarious trauma, PTSD, anxiety, and depression, which are severe negative health impacts.
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Additionally, poor translations in clinical trials can lead to patients waiting longer for treatment and misunderstood instructions.
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The company's Wellbeing Index, launched in 2023, aims to enhance employee wellbeing, tracking preventative care and manager psychoeducation.
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It also provides EAP coverage including 24/7 crisis counseling with 6 months post-exit support for highly sensitive content moderation accounts.
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The company's healthcare data practices include federated data governance and analytics pipelines that respect regional privacy laws like PIPEDA and GDPR, and it mentions HIPAA compliance.
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However, poor translations in clinical trials can lead to compromised data integrity and regulatory scrutiny.
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The company supports the Winnie Sun Memorial Scholarship to help young women pursue degrees in pharma and nursing.
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It also offers Deaf culture and sign language training and AI education for disadvantaged children, with mental health modules included.
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Fair Money & Economic Opportunity
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No evidence available to assess Concentrix Corporation on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
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The CEO-to-median-employee pay ratio was 1841:1 in 2024, with the CEO's total compensation at $11,638,824 and median employee pay at $6,321.
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Approximately 25% of employees reported being paid at or above the Real Living Wage between February 2025 and February 2026.
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For Concentrix CVG Intelligent Contact Limited, women's median hourly pay was 0.3% higher than men's, but women's median bonus pay was 24.1% lower than men's as of April 2024.
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Employee feedback between January 2025 and February 2026 indicated an overall rating of 4.9 out of 100, with 82% not enjoying their job and 90% often feeling stressed.
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However, the company's global staff satisfaction survey in 2024 reported an overall positive engagement rating of approximately 79.4% among game-changers, with an 84% participation rate.
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The company reported high staff attrition rates, with a voluntary turnover rate of 30% in 2024. Additionally, 91% of employees reported having full-time contracts (more than 35 hours).
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Fair Trade & Ethical Sourcing
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The provided article explicitly states that no specific data could be extracted for Concentrix Corporation (CNXC.US) regarding fair trade and ethical sourcing.
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Therefore, no evidence is available to assess the company against any of the KPIs in the rubric for this ethical value.
Honest & Fair Business
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The company provides a whistleblower hotline and outlines procedures for confidential and anonymous submission of compliance concerns.
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However, there is no evidence provided regarding independent investigation processes, training frequency, or resolution metrics for these reports.
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Kind to Animals
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No evidence available to assess Concentrix Corporation on Kind to Animals.
No War, No Weapons
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The company's Global Supplier Code of Conduct, updated in December 2024, prohibits suppliers from engaging with sanctioned prohibited parties.
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Concentrix also states that no product supplied to it may contain conflict minerals.
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The company's efforts align with the UN Sustainable Development Goals.
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Furthermore, Concentrix reports a 100% compliance rate with its Supplier Code of Conduct and approximately 100% completion for its Code of Ethical Business Conduct training.
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Planet-Friendly Business
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Concentrix reported total Scope 1, 2, and 3 GHG emissions of 787,461.26 tCO₂e in 2023, representing a 27% reduction since 2019.
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The company's near-term science-based targets to halve absolute Scope 1, 2, and 3 GHG emissions by 2030 from a 2019 baseline have been validated by the Science Based Targets Initiative (SBTi).
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As of May 2024, 83% of sites are running on renewable energy, with a goal of 50% renewable energy by 2030.
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Water use intensity was reduced by 15% in 2023 compared to 2019.
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Over half of owned buildings are certified to internal sustainability standards, with a goal for 100% of owned buildings to meet these standards by 2030.
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The company aims to phase out single-use plastics by 2030, segregate 100% of food waste, and donate or recycle 100% of e-waste by the same year.
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Concentrix has planted over 699,635 trees worldwide as of May 2024, with a goal to plant and restore 2 million trees by 2030, and supports over 660,000 bees across sites.
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The company has a net-zero target year of 2050 or earlier.
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New sustainable supplier standards have been established, with a goal of directing 50% of spend through compliant vendors.
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The company secured ISO14001 and ISO50001 accreditations in the UK and has 125 sites certified to ISO 14001 as of April 2024.
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Concentrix does not explicitly mention TCFD alignment in the provided articles.
Respect for Cultures & Communities
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No specific, quantitative evidence was found in the provided articles for any of the KPIs related to Respect for Cultures & Communities. The articles mention general diversity and inclusion initiatives, community engagement projects through the Think Human Fund, and environmental sustainability efforts, but they lack concrete data points such as the number of formal partnerships with indigenous groups, percentage of revenue reinvested locally, details on cultural appropriation incidents, or specific protocols for cultural impact assessment.
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Therefore, no KPIs can be scored based on the strict evidence requirements.
Safe & Smart Tech
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No specific, concrete data points were found in the provided articles regarding Concentrix Corporation's performance on data protection, cybersecurity, or responsible AI. The articles primarily consist of social media links, general company news about customer service recognition, or broad industry trends related to AI adoption, none of which provide measurable evidence for the 'Safe & Smart Tech' KPIs.
Zero Waste & Sustainable Products
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Concentrix has eliminated single-use plastic water bottles in 45% of its sites.
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The company ethically donates or recycles 100% of its e-waste.
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It has implemented several waste reduction initiatives, including 9 recycling alliances in LATAM and a used cooking oil recycling program in Brazil.
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Other initiatives include composting in India and France, and programs like 'Knitting Hope' and 'Plastic Futureniture' which repurpose plastic waste.
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Concentrix has set waste reduction targets, aiming to eliminate or recycle 250,000 pounds of paper, eliminate single-use plastic water bottles in 100% of sites, and use 20% reclaimed materials.
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For supplier engagement, 35% of its spend is committed to environmentally conscious suppliers.
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One site (Yogyakarta) is platinum-certified for zero waste, and 45 sites hold ISO 14001:2015 certification.
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The company reuses and repurposes materials in 80% of its site build projects from 2022.
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