Better Health for All

California Water Service Group (CWT.US) provides water and wastewater services, which are fundamental to public health. In 2024, the company delivered over 94 billion gallons of high-quality drinking water

and processed over 862 million gallons of wastewater responsibly . It conducted more than 615,000 water quality tests and achieved 100% compliance with all state and federal water quality standards . The company proactively addresses emerging contaminants, having planned for PFAS regulations for nearly a decade , testing for PFAS before required , and installing treatment at 25 sites , with plans for 100 more across California, Washington, and New Mexico . It completed Phase 1 of its lead service line inventory in 2023 and 2024 . CWT.US demonstrates exceptional risk transparency by publishing comprehensive annual Consumer Confidence Reports (CCRs) for each water system , accessible online and offline , providing information on water quality, standards, and testing . It also proactively communicates on new regulations. The company has no revenue from products with direct negative health impacts. CWT.US offers comprehensive healthcare education through programs like 'Tap Into Learning' for students , consumer education on water conservation and quality , free conservation kits , and community emergency response training for first responders . The company's operations do not intersect with healthcare workforce development, mental health initiatives, pharmaceutical patents, nutrition/food products, addiction potential, or clinical trials, and it does not collect health-related personal data.

Fair Pay & Worker Respect

For the 2024 fiscal year, the company's CEO-to-median employee pay ratio was 31:1

, based on the CEO's total compensation of $4,806,299 and a median employee compensation of $156,618.

Honest & Fair Business

California Water Service Group has a whistleblower policy that includes a confidential Ethics Hotline for employees, allowing anonymous and confidential reporting of financial, audit, and securities law matters to the Audit Committee.

The policy prohibits retaliation for good-faith reporting and provides confirmation of receipt and investigation closure notifications for reports. The company also maintains an anti-corruption and anti-bribery policy that explicitly prohibits bribery, kickbacks, and facilitation payments. This policy requires strict compliance with the FCPA and local anti-corruption laws, and addresses specifics on gifts, business courtesies, outside activities, financial interests, and corporate opportunities.

Kind to Animals

California Water Service Group is a public utility company providing water and wastewater services. Its core business does not involve animal-derived products, animal testing, animal husbandry, or animal agriculture. Consequently, KPIs related to cruelty-free certification, alternative testing, humane certifications, ethical input substitution, supplier audits for animal welfare, cage-free sourcing, animal testing policy and volume, innovation in animal-free technologies, animal agriculture ethics, and animal-free R&D collaboration are not applicable to its operations, resulting in a score of 0 for these KPIs. While the company engages in environmental initiatives, such as constructing a fish ladder

and wildlife conservation efforts for steelhead trout, and made a $2 million water conservation investment, the provided articles explicitly state that no data on measurable biodiversity impact, species recovery, or habitat restoration metrics is available for these initiatives. Therefore, the 'wildlife_conservation_impact' KPI is omitted due to a lack of specific, concrete data points on measurable outcomes.

Planet-Friendly Business

The company's water production in 2024 was 106,374 million gallons, generating $1,036,806,000 in operating revenue, which equates to approximately 388,400 cubic meters of water per $1 million of revenue.

Its renewable energy use increased from less than 1% in 2021 to 9% in 2022. The company maintained 100% compliance with primary and secondary federal and state water quality standards.

Respect for Cultures & Communities

No specific, concrete data points were provided in the articles for any of the KPIs related to Respect for Cultures & Communities.

The articles discuss general historical context of water rights and tribal policy in California, and CWT.US's overall operations, investments, and general charitable contributions, but do not offer quantitative evidence on formal partnerships with indigenous or local community groups, cultural impact assessments, cultural appropriation incidents, community grievance mechanisms, FPIC participation, cultural preservation investments, or other community-specific engagement metrics.

Safe & Smart Tech

No specific, concrete evidence was found in the provided articles to assess California Water Service Group (CWT.US) against any of the 'Safe & Smart Tech' KPIs. The articles either discuss general cybersecurity threats and recommendations for the water utility sector, or focus on CWT.US' financial performance and rate case regulatory compliance, rather than its data protection, cybersecurity, or AI ethics practices. There is no data on data breaches

, cybersecurity investment as a percentage of revenue , privacy certifications , employee security training , encryption implementation , AI ethics governance , AI audit practices , algorithmic transparency , unauthorized data use incidents , user data control , authentication security , vulnerability management , bug bounty programs , privacy by design , security testing coverage , data minimization , regulatory compliance related to privacy regulations (e.g., GDPR, CCPA) , algorithmic harm remediation , or digital rights advocacy specific to CWT.US.

Zero Waste & Sustainable Products

The company modified its water treatment processes, reducing average hazardous chromium waste volumes by 70%.

It also implements initiatives to minimize demolition waste, reuses materials from water storage tank cleanings in road construction, and upgraded machinery at Kamakoa Sewage Treatment Plant to reduce landfill trips and waste generation. A non-hazardous waste inventory project was launched in 2024, and a Discharge Record Form digitally tracks planned and unplanned discharges. The environmental team oversees hazardous waste handling, with annual training for all operations and laboratory employees, and voluntarily removed residual mercury. Internal environmental audits are conducted annually across all districts, complemented by external audits by a third-party consultant since 2023. The company reports zero significant instances of non-compliance with waste disposal laws and regulations. Furthermore, 99% of suppliers have acknowledged the Supplier Code of Conduct, which includes environmental management expectations. Customers are proactively educated on how fats, oils, and grease can block sewer collection systems.