FirstService Corporation.
FSV.US | Real estate activities on a fee or contract basis
FirstService Corporation is a North American leader in providing essential property services to residential and commercial clients. The company operates through two main divisions: FirstService Residential and FirstService Brands. FirstService Residential manages residential communities, offering se...Show More
Better Health for All
0
The company, FirstService Corporation, provides property services such as residential community management, home improvement, and restoration.
1
While services like mold remediation (Paul Davis Restoration)
2
or fire protection (Century Fire Protection)
3
can indirectly contribute to a healthier living environment by addressing hazards, the provided articles do not offer specific, quantifiable data points that directly align with the 'Better Health for All' rubric's KPIs. There is no information on the net health effect of the company's entire product portfolio, revenue from harmful products, user safety records, pricing accessibility for health products, reach to vulnerable populations for health needs, or transparency regarding health risks and benefits. Additionally, there is no evidence of investment in health innovation, health externalities, health equity programs, healthcare workforce support, preventative health measures, healthcare data responsibility, global health crisis response, mental health initiatives, pharmaceutical patent flexibility, nutrition and food safety, healthcare education, addiction mitigation, or clinical trial ethics. Therefore, no KPIs can be scored based on the available evidence.
Fair Money & Economic Opportunity
-10
FirstService Residential was found by HUD to have violated the Fair Housing Act in January 2025, due to a policy restricting Section 8 renters, 93% of whom were black families.
1
This led to a discrimination lawsuit filed by the McKinney Housing Authority in June 2025, alleging racial discrimination and blocking Section 8 renters.
2
The company was also involved in a case in June 2022 in a community of about 7,000 residents in suburban Dallas, where 157 Voucher households were affected by a policy restricting landlords from renting more than one property and limiting rental units to 25% of lots.
3
Landlords were threatened with fines of $300/week for renting to Voucher households.
4
The company's core business is property services, not consumer lending or deposit services, resulting in many KPIs being not applicable. However, it does manage financial aspects for community associations. FirstService Residential emphasizes the importance of boards having 24/7 access to financial account status via a web portal or other tech solutions, and warns against management partners that deliver late monthly reports or don’t provide financial transparency.
5
The company provides financial literacy initiatives for community association board members, including a four-hour minimum training for condo association directors on financial literacy and transparency, effective July 1, 2024.
6
FirstService states a commitment to fostering diversity, inclusion, and engagement, and to building a workforce reflective of the communities it operates in, creating a People Council in 2021 and launching a Women's Leadership Network in 2023.
7
Fair Pay & Worker Respect
-10
FirstService Residential received an overall employee rating of 3.4 out of 5 stars (equivalent to 68/100) based on over 2,100 reviews on Indeed.
1
The company was also recognized as a Work Wellbeing 100 Company by Indeed
2
and one of the 2025 Best Workplaces™ in Canada by Great Place to Work®.
3
No regulatory actions, violations, or fines are mentioned across the provided articles.
Fair Trade & Ethical Sourcing
0
The provided articles do not contain specific quantitative data points required to assess FirstService Corporation against the 'Fair Trade & Ethical Sourcing' value. There is no information on the percentage of tier-1 spend covered by fair-trade certifications, the average frequency of on-site audits for tier-1 suppliers, or the number of substantiated forced- or child-labour findings in the last three years.
1
Additionally, the articles do not provide data on the traceability coverage of suppliers, the median days to close corrective-action plans, the percentage of supplier contracts including enforceable ethical-sourcing clauses, the share of spend on high-risk materials, or the percentage of the procurement budget directed to diverse suppliers.
2
While the company has a Human Rights Policy and publishes a Modern Slavery Report,
3
these documents do not provide the specific metrics needed for scoring.
Honest & Fair Business
0
No specific, concrete data points were found in the provided articles to assess FSV.US against any of the KPIs for the 'Honest & Fair Business' ethical value. The articles primarily discuss company overviews, services of governance firms, or unrelated global news, without providing information on regulatory fines, transparency scores, whistleblower policies, financial restatements, audit coverage, ESG controversies, complaint resolution times, board independence, anti-corruption policies, or third-party verification for FSV.US.
Kind to Animals
10
FirstService Corporation has a 'No Animal Exploitation' policy.
1
As a service-oriented company, it does not engage in activities such as animal testing, animal husbandry, or the sourcing of animal-derived products, making several animal welfare KPIs not applicable to its core business model. While Planned Companies, a FirstService brand, partnered with OneTreePlanted to enable team members to sponsor trees for conservation and biodiversity habitat protection,
2
there is no measurable biodiversity impact or specific revenue percentage allocated to conservation initiatives with documented outcomes. Similarly, an employee's personal volunteer trip for rhino conservation is not a company initiative.
3
No War, No Weapons
0
FirstService Corporation's core business is providing essential property services, including property management, maintenance, home improvement, and restoration, primarily in North America. The company's revenue is derived from management fees, franchise royalties, and service charges. The provided articles and company description contain no explicit evidence of involvement in arms manufacturing, military contracts, dual-use technology development, sales to embargoed regimes, or any other activities related to defense, conflict, or weapons. Therefore, there is no specific, concrete data point for any of the KPIs under the 'No War, No Weapons' value. As per the rules, KPIs for which no explicit evidence is found must be omitted entirely.
Planet-Friendly Business
-20
The company has consistently reported no material legal proceedings, penalties, or sanctions, and no specific regulatory actions, violations, fines, or compliance issues related to environmental compliance across multiple annual reports and investor presentations.
1
Respect for Cultures & Communities
0
The provided articles do not contain specific, quantitative evidence for any of the KPIs related to 'Respect for Cultures & Communities'. Information regarding formal partnerships, community investment, cultural incidents, impact assessments, local employment, grievance mechanisms for communities, FPIC processes, community governance, cultural preservation, local procurement, indigenous suppliers, cultural site protection, social license, charitable giving to cultural organizations, community fund allocation as a percentage of non-core revenue, language inclusivity, cultural incident response, or cultural training completion is not available.
1
The articles primarily focus on internal diversity and inclusion efforts, employee support, and general corporate governance, without providing the specific metrics required for this assessment.
Safe & Smart Tech
-10
FirstService has no documented data breaches
1
, and its privacy policy aims to prevent unauthorized data use through security measures and fraud prevention.
2
The company's Audit Committee reviews and responds to cybersecurity events, with the Senior Vice President, Compliance and Risk Management, reporting quarterly on such events and ensuring remediations.
3
FirstService states it implements reasonable physical, organizational, and technological measures to safeguard personal information, including robust internal password policies, restricted access, security software, and firewalls.
4
It also uses tracking technologies to identify irregular behavior and prevent fraudulent activity.
5
The company's privacy policy, last updated September 15, 2025,
6
outlines that personal information is retained only as long as necessary for business purposes and legal obligations.
7
For California residents, the company provides rights to know, delete, and correct personal information,
8
and residents of California, Texas, or Virginia can opt-out of the sale or sharing of their data.
9
However, the company states that withdrawing consent may limit service access
10
and it does not recognize 'Do Not Track' signals.
11
The privacy policy is designed to comply with Canadian privacy law
12
and mentions compliance with the CCPA.
13
Zero Waste & Sustainable Products
0
No evidence available to assess FirstService Corporation on Zero Waste & Sustainable Products.