Fair Money & Economic Opportunity

In 2023, the company disbursed €5.5 billion in social lending, which represents approximately 9.1% of the €60.4 billion in total credit disbursed to the real economy.

The company offers multi-channel platforms, with 85% of products available on these platforms, and recorded 15.7 million paperless transactions in 2018. The company facilitated the return of around 20,000 Italian companies from non-performing to performing status, protecting over 100,000 jobs. In 2018, the company made a total monetary contribution of €62 million to the community, with €12 million disbursed to non-profit organizations. Financial literacy initiatives are developed by the Museo del Risparmio (Savings Museum).

Fair Trade & Ethical Sourcing

In 2024, the company received no reports of modern slavery.

It operates a centralized purchasing model with a 'Supplier Gate' platform and 'Qualification Portal' to assess and monitor its approximately 9,200 registered suppliers. This system processed about 2,400 alerts in 2024, with 240 assessed as high-risk and 30 resulting in blacklisting.

Honest & Fair Business

The company received a $125,000 fine from FINRA for reporting failures and confirmation errors between July 2018 and September 2024.

This involved over 12,000 inaccurately reported fixed-income transactions and more than 11,000 customer confirmations missing price information. However, no convictions or sanctions for anti-corruption and anti-bribery violations were reported in 2024, and no financial restatements have been mentioned. Intesa Sanpaolo maintains a comprehensive anti-corruption policy with a "zero tolerance" principle, annually reviewed by the Board and ISO 37001:2016 certified. This policy is guided by international best practices and includes due diligence for third parties, a €150 gift limit, separation of duties, and internal controls. In 2024, 95% of Group personnel (88,109 people) received anti-corruption and anti-money laundering training. A formal whistleblowing system offers 24/7 anonymous channels, protects against retaliation, and ensures reports are acknowledged within 7 days, with feedback provided within 3 months. In 2024, 40 reports to the Parent Company led to 37 investigations, and approximately 73,000 employees received whistleblowing training. The median resolution time for whistleblower reports is approximately 90 days.

Kind to Animals

Intesa Sanpaolo is a banking group, and as such, most KPIs related to direct animal welfare practices (e.g., cruelty-free certification, animal testing, humane operations, ethical inputs, cage-free sourcing, animal agriculture ethics, innovation investment in animal-free tech, and supplier audits for animal welfare) are not applicable to its core business model. The bank's overall policy assessment for 'Animal Testing' is 0%, and its policies do not cover animal welfare criteria in areas such as animal farming, food production, or animal testing.

However, Intesa Sanpaolo's transition finance includes 'Improved livestock health management and breeding techniques' as a green eligible category, and it explicitly excludes investments in intensive agro-industrial activities and projects connected to animal maltreatment. The bank has committed €20 billion to revitalize Italian agriculture and agribusiness, with a priority objective for investment programs focused on animal welfare measures, and supports the New CAP 2023-2027, which aims for higher animal welfare ambitions.

No War, No Weapons

The Intesa Sanpaolo Group's rules prohibit banking or lending activity related to controversial weapons and limit activity related to military goods to EU/NATO countries, with other Group banks not authorized for such operations, indicating no direct arms revenue.

In 2023, the Group disbursed 5.5 billion euro in social lending and urban regeneration, and 5.6 billion euro in 2024, representing 8% of all loans disbursed. The company's investment arm had 0.01% of investments in companies involved in the manufacture or selling of controversial weapons in 2024 and 2023. The Group's 'Rules on ESG & Reputational Risk Clearing' state it undertakes not to finance companies and projects if they are located in areas of active armed conflict. The Board of Directors approves strategic guidelines and policies on sustainability, with the Risks and Sustainability Committee supporting assessment and investigation of sustainability issues. The Policy for the Integration of ESG Sustainability Factors is reviewed at least annually. The company monitors investments in investee companies involved in UN Global Compact or OECD Guidelines violations, which was 0.10% in 2024. The company excludes investments in companies with direct involvement in the manufacture of unconventional weapons such as anti-personnel mines, cluster bombs, nuclear, biological, or chemical weapons. The Group conducted checks on 10 risk areas, totaling 55 audits, which considered social and environmental responsibility. The ESG & Reputational Risk Clearing process identifies and assesses potential risks associated with business operations and supplier/partner selection. The Group's Code of Ethics, updated in June 2023, was rated 4.94 on a scale of 0 to 5 for implementation progress in 2023.

Respect for Cultures & Communities

The provided articles detail Intesa Sanpaolo's monetary contributions to social issues, art, and culture. In 2024, the company made over 101 million euro in total cash contributions, with 39 million euro specifically allocated to art and culture.

In 2023, 41.7% of its community contribution allocation was directed to art and culture, and over 18.9 million euro was disbursed from a charitable fund, supporting more than 700 non-profit organizations and over 900,000 direct beneficiaries. The company also adheres to the Equator Principles IV, a framework for managing environmental and social risks in project financing, with 30 loans reaching financial close in 2024. However, the articles do not provide specific, quantifiable data for any of the KPIs related to 'Respect for Cultures & Communities', such as the number of formal partnerships with indigenous groups, percentage of revenue reinvested locally, cultural appropriation incidents, cultural impact assessment protocols, local employment ratios, grievance mechanism coverage, FPIC participation rates, or cultural preservation investment percentages. Therefore, no KPIs can be scored based on the evidence provided.

Safe & Smart Tech

A data breach occurred between February 2022 and April 2024, involving an employee accessing 3,500 customer accounts.

No data was exfiltrated. Italy's data protection authority criticized the company for inadequate initial reporting and ordered it to inform affected customers within 20 days. An internal anomaly detection system existed but failed to flag the employee's 6,600 access attempts over 500 working days. The company states its cybersecurity practices are certified by national authorities and it blocked €26 million in fraudulent corporate transactions and €41 million for retail customers in 2023. Intesa Sanpaolo outlines AI compliance principles including non-discrimination, accountability, transparency, reliability, data privacy, explainability, fairness, data quality, and human in the loop. It plans more than 150 AI and Gen AI applications by 2025. The company prepared a specific training plan on "ICT and Security Risks" in 2024 and provides training on regulatory updates.

Zero Waste & Sustainable Products

Intesa Sanpaolo reported that over 94% of its waste was reused, recovered, or recycled in 2024.

The company achieved an 11.4% reduction in total waste volume in 2024 compared to 2023. Hazardous waste decreased by 23.1% in 2024 and 35.6% in 2023. The company has company-wide waste reduction targets with timelines, as evidenced by its 'Own Emissions Plan' and a pilot project for selling decommissioned IT hardware.