JD.com, Inc..
JD.US | Retail sale via mail order houses or via Internet
JD.com, Inc. is a leading e-commerce company in China. It operates both a direct sales model, where it purchases and sells products directly to customers, and a marketplace model, where third-party vendors sell products on its platform. JD.com offers a wide range of products, including electronics, ...Show More
Better Health for All
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JD.com demonstrates a modest positive impact on 'Better Health for All.' JD Health's Internet Hospital facilitated over 180 million online medical consultations, with a 98.4% patient satisfaction rate
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. They also launched AI-powered healthcare tools for online consultations and hospital applications
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. JD Health partnered with organizations to launch the "Rare Light, United Efforts" Rare Disease Care Initiative, assisting over 23,000 patients and providing over 6.24 million RMB in aid
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. JD Logistics delivered 30,000 oximeters to rural Gansu province in response to a medical supply shortage
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. JD Health also launched the "JD Health Emergency Medicine Box" project to donate antipyretic medicine to 37,000 people in multiple provinces
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. These initiatives are positive, but the overall impact is limited by the company's broader retail operations and a lack of specific data on key metrics like harmful revenue share and price accessibility.
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Fair Money & Economic Opportunity
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JD.com has provided over RMB 1.8 million in graduation incentives to employees, with over 6,500 employees enrolled in degree programs and more than 3,000 earning academic certificates.
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The company also increased average annual salaries for various employee groups by 20% to 100% in 2024.
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JD.com invested approximately RMB 1.5 billion in cash subsidies and traffic resources for agricultural specialty products and plans to invest RMB 10 billion in agricultural subsidies over three years.
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The company conducted training sessions on e-commerce and agricultural technology for over 180,000 trainees.
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JD Logistics expanded its 'Rural Express Delivery' services to nearly 300 remote towns.
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The JD.com app offers an optimized 'Senior Mode' to simplify functions and information presentation.
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Fair Pay & Worker Respect
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JD.com's overall employee rating is 4 out of 5 stars based on 366 reviews, and 79% of employees would recommend working at the company.
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Additionally, 77% of employees approve of the CEO.
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Fair Trade & Ethical Sourcing
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pertains to JD Sports Fashion PLC and is not relevant to JD.com, Inc. , while discussing JD.com's overall ESG performance and supplier management, does not provide specific quantitative data for any of the fair trade and ethical sourcing KPIs.
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There is no evidence regarding fair trade certification share, supplier audit frequency, substantiated forced or child labor incidents, supply chain traceability coverage, remediation speed for violations, ethical clause coverage in supplier contracts, share of spend on high-risk materials, or procurement budget directed to diverse suppliers.
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Honest & Fair Business
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JD.com incurred approximately $1.51 million in ethics-related regulatory fines in the past three years. This includes a $1.439 million fine in 2024 for its third-party payment unit due to violations such as failure to implement real-name requirements and irregular interface management
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, and a $76,657 fine for irregular pricing related to shopping events.
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The company has a formal "JD.com Whistleblower Protection and Reward System"
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and its Code of Business Conduct and Ethics, adopted in November 2022,
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strictly prohibits retaliation against employees who report violations.
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JD.com has established "sound anti-corruption management regulations and systems,"
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including a "zero tolerance" attitude towards corruption.
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All employees, including interns and consultants, have a 100% anti-corruption pledge sign-off
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and receive annual compliance training.
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The company assisted authorities in recovering RMB 53.4 million in fraudulent funds.
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While the company's Green Finance Framework received a Second Party Opinion from Sustainalytics,
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there is no broader evidence of independent verification for general ethical claims or compliance.
Kind to Animals
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Insufficient evidence to determine a value score for JD.com, Inc. regarding Kind to Animals. No articles or relevant information found. A neutral score of 0 is assigned.
Materiality Analysis: Company Summary (75-100 words): JD.com is a major e-commerce and logistics company in China, operating through JD Retail, JD Logistics, and New Businesses. JD Retail offers a wide array of products including electronics, home appliances, food, apparel, and healthcare products. It also provides marketplace services for third-party merchants. JD Logistics develops and manages logistics facilities, offering supply chain solutions. New Businesses include online healthcare services. The company's operations span a vast supply chain network, impacting various industries and consumer goods categories.
Peer Comparison (50-75 words): Compared to other large e-commerce platforms like Alibaba or Amazon, JD.com's direct engagement with animal welfare is likely similar, primarily indirect through the products sold on its platform. Some peers have begun implementing stricter supplier standards regarding animal welfare, which JD.com may or may not be actively pursuing.
Materiality Assessment (1-2 clear sentences): JD.com's business model has a neutral relationship with the "Kind to Animals" value, with a medium level of materiality, as it primarily acts as a retailer and logistics provider, indirectly influencing animal welfare through its product offerings and supply chain.
Detailed Rationale (150-200 words): JD.com's impact on animal welfare is largely indirect, stemming from the products it sells and the practices of its suppliers. The company offers a wide range of goods, including food, cosmetics, and apparel, some of which may involve animal-derived ingredients or animal testing. While JD.com itself may not directly engage in animal testing or factory farming, its sourcing decisions and supplier relationships play a crucial role. A proactive approach to auditing suppliers for humane practices, promoting cruelty-free products, and investing in alternative testing methods could significantly improve its alignment with this value. Conversely, a lack of oversight and a focus solely on cost could perpetuate harmful practices. The company's logistics operations have a less direct impact, but could still influence animal welfare through the transportation of live animals or animal products.
Value Interaction Notes (if applicable, 25-50 words): Promoting plant-based alternatives (Kind to Animals) could align with Planet-Friendly Business by reducing the environmental impact of animal agriculture.
Scoring Boundary Flags (if applicable, 25-50 words): Scores indicating strong positive alignment (8-10) would be illogical without significant evidence of proactive animal welfare initiatives across its vast supply chain. Scores below 2 would be inappropriate unless there is evidence of JD.com actively supporting or profiting from egregious animal cruelty.
No War, No Weapons
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JD.com is a signatory to the United Nations Global Compact.
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No further details are provided regarding the extent of its alignment, implementation across divisions, or specific monitoring of adherence to the UN Guiding Principles on Business and Human Rights.
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Planet-Friendly Business
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JD.com reported total greenhouse gas emissions of 3,600,145.25 tCO2e in 2022, with full Scope 1, 2, and 3 emissions published.
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JD Logistics' 50% carbon emissions reduction target by 2030, from a 2019 baseline, was approved by SBTi in November 2020, but no interim milestones are explicitly stated.
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The company aims for 100% renewable electricity sourcing by 2030, with 139.22 MW of solar capacity installed by the end of 2024 and 81,970 MWh of green electricity supplied in 2022.
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Water consumption density was 7.00 tonnes per RMB million in 2022.
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JD Logistics has 5 three-star and 5 two-star Green Warehouse certifications, and two industrial parks obtained LEED certification.
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The company recycled over 5.9491 million disused appliances in 2022 and reduced packaging waste by 100,000 tons during Singles Day 2020.
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JD Logistics launched a Supply Chain Emission Management Platform in November 2022 and aims for 50% of its suppliers to have SBTi targets by 2025.
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The company has a long-term goal to achieve zero carbon emissions from offices by 2030 and 100% new energy vehicles by 2030, but no overall net-zero target year is provided.
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JD.com has adopted the TCFD framework and conducted climate scenario analysis using IPCC's SSP1 and SSP3 for 2025 and 2030.
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Packaging initiatives include 860 million reduced-packaging cartons and 960,000 reusable insulated boxes in 2024, reducing 72,520 tons of CO2.
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The company reported no incidents with significant environmental impact in 2022 and conducts environmental assessments prior to land development.
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JD only uses office paper certified by the Forest Stewardship Council (FSC) and reported no construction land utilized in 2022 posed a risk of deforestation.
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Respect for Cultures & Communities
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No evidence available to assess JD.com, Inc. on Respect for Cultures & Communities.
Safe & Smart Tech
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JD.com's privacy policy states the use of Secure Socket Layer (SSL) technology for encryption.
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The company completed personal data collection and use compliance protocols, addressing issues such as excessive personal data collection, excessive permissions, and inconvenient account cancellation, as published by the Chinese Cyber Security Association.
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This indicates efforts towards data minimization and improved user data control.
Zero Waste & Sustainable Products
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JD.com has implemented numerous waste reduction initiatives, including reducing secondary packaging by over 1 billion units and disposable packaging by nearly 10 billion pieces by the end of 2021.
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The company recycled over 20 million old appliances and used 960,000 reusable insulation boxes over 85.45 million times, cutting 72,520 tons of CO2.
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Paperless operations saved 1,820 tons of paper from invoices and over 5,000 tons from electronic signatures.
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JD.com has a company-wide waste reduction target to reduce carbon emissions by 50% by 2030 from a 2019 baseline.
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The company aims for 50% of JD Logistics suppliers to participate in the Science Based Targets initiative (SBTi) by 2025.
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JD.com provides comprehensive disposal information with educational resources, including recycling programs for clothing, toys, and expired medications, and a box recycling program rewarding customers.
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The company has not reported any waste disposal violations in the past three years.
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JD aims to reduce the number of boxes used throughout the supply chain by 10 billion by 2020.
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