Fair Pay & Worker Respect

In 2023, the company reported no accidents or near-miss incidents.

The CEO-to-median employee pay ratio was 27x in 2023. Employee turnover was 21% in 2023, a reduction from 21.9% in 2022. The average eNPS score for the senior team was 83% in 2023. The company reported no incidents of discrimination and no confirmed cases of corruption in 2023.

Fair Trade & Ethical Sourcing

Kaspi.kz states it does not use child or forced labor and recognizes workers' rights to freedom of association, with no substantiated findings reported.

The company's business model is primarily technology-based, offering payments, marketplace, and fintech solutions, and it does not procure or trade physical commodities, indicating no material sourcing of at-risk inputs. Kaspi Delivery cooperates with more than 30 local logistics companies, which are mainly small and medium-sized businesses, employing around 3.5 thousand delivery personnel. However, there is no specific percentage of the procurement budget directed to indigenous, minority, or local community suppliers, which means less than 1% is evidenced.

Honest & Fair Business

Kaspi.kz has an established whistleblower procedure, effective February 1, 2024, which includes communication channels like email and an internal website section offering anonymity, available 24/7.

The procedure is based on principles of confidentiality, anonymity, impartiality, efficiency, good faith, and renunciation of persecution. The company's Code of Ethics, updated in 2023, covers whistleblower steps and applies to the board, executive officers, and employees. Training for the whistleblower policy is mentioned, but its frequency or effectiveness is not specified. The board of directors includes three non-executive directors who are independent under Kazakhstan law, and the audit committee comprises three independent directors. The company has an Anti-Corruption Policy, approved by the Board of Directors, with an Anti-Corruption Officer responsible for its implementation. Anti-corruption training is actively conducted, with 100% coverage for the Board of Directors and governing body, and 99.9% for the management team and employees. Bribery and corruption risks are regularly assessed, and no confirmed cases of corruption were identified in 2023. Cybersecurity is assessed at least once a year by third-party independent consultants who conduct penetration testing and mobile application security checks.

Kind to Animals

Kaspi.kz is a technology company providing payments, marketplace, and fintech solutions. Its core business model does not involve animal-derived products, animal testing, animal husbandry, or animal agriculture. Therefore, KPIs related to cruelty-free certification, alternative testing methods, humane certifications for operations, ethical input substitution, supplier audits for animal welfare, cage-free sourcing, animal testing policies and volume, R&D investment in animal-free technologies, animal agriculture ethics, and animal-free R&D collaboration are not applicable.

The company's operations also do not directly intersect with animal welfare policies, making public policy engagement on this topic not applicable. While Kaspi.kz sponsors Qazaq Geography for the sustainable development of natural reserves, the provided evidence does not include measurable biodiversity impact or species recovery metrics directly attributable to this sponsorship, which is required for the wildlife conservation impact KPI.

Planet-Friendly Business

The company reported zero environmental compliance violations in 2023, indicating an exemplary compliance history.

In 2022, the company's Scope 1 and 2 GHG emissions totaled 120,636.46 tCO₂e. While Scope 1 and 2 emissions increased by 17% in 2023, they declined by 26% year-over-year when excluding back-up facilities. The company saved over 1,500 tons of paper in 2023 and recycled 40 tons of wastepaper. Water consumption increased by 41% year-over-year in 2023. The company used 9,553 kg of recyclable PVC to produce 1.9 million plastic cards in 2023, which is 57% less than in 2022.

Safe & Smart Tech

Kaspi.kz had 267 instances of stolen corporate credentials reported 15 days prior to the report's publication, indicating systematic unauthorized data use.

The company also has 15 SSL configuration issues, suggesting inadequate authentication security. Additionally, 11% of employees reuse breached passwords. Kaspi.kz states it complies with Kazakh laws related to personal data and adheres to applicable U.S., EU, and UK economic and trade sanctions as of 2023.

Zero Waste & Sustainable Products

In 2022, the company implemented several waste reduction initiatives.

Digitalization efforts resulted in over 37 million documents not being physically signed, reducing paper consumption by more than 1,000 tonnes. Additionally, POS devices without printing checks reduced paper consumption by 125 tons, and electronic receipts were made available to customers. The Kaspi Red service became QR-only, reducing plastic card use. The company also upgraded 18,500 POS terminals to optimize charging and extend battery life, and initiated recycling for these devices at their end-of-life. Furthermore, environmental clean-up days were organized in 5 cities, and green spaces were enhanced by planting 52 trees and 260 shrubs. For hazardous waste, the company classifies waste as 'low-hazardous' and transfers it to a specialized organization for processing. Hazardous waste, specifically batteries, is separated and sent to a third-party supplier.