Better Health for All

LATAM Airlines Group, primarily an airline, does not engage in activities such as holding healthcare-related patents or intellectual property, producing or selling food or nutritional products, or conducting clinical trials or health research. Its core services also do not present addiction potential requiring mitigation. For other health-related KPIs, the provided articles either offer general information about 'LATAM employers' rather than specific company actions, or lack the quantitative data (e.g., percentages of revenue, population reached, or specific adverse event rates) required by the rubric's thresholds to assign a score. LATAM group transported approximately 5,000 people under the Avión Solidario program in 2024, improving access to healthcare.

LATAM group transported nearly 200 tons of supplies and basic care items during the 2024 floods in Brazil. LATAM Cargo transported 34% more pharmaceutical shipments in 2024, representing a 22% increase in "pharma tons" compared to 2023. LATAM Cargo opened a new route in Chile to transport radiopharmaceuticals for cancer diagnoses. In 2024, LATAM group received 61 complaints of sexual harassment, 32.8% of which were substantiated, and 505 complaints of workplace harassment, 8.91% of which were substantiated. In 2024, there were 11 substantiated cases of discrimination and conflicts of interest. In 2024, the number of penalties enforced against LATAM Airlines Group S.A. and/or any of its affiliates in Chile in relation to Law No. 19,496 on Consumer Rights Protection, is 21. The total of the penalties indicated in this paragraph translates into CLP$167,494,150. In 2024, the number of labor penalties enforced against LATAM Airlines Group S.A. and/or any of its affiliates in Chile is 17. The total of the penalties indicated in this paragraph translates into CLP$758,623,645.

Fair Money & Economic Opportunity

LATAM Airlines Group is an airline holding company and does not offer consumer lending, deposit, or insurance services. Consequently, all KPIs related to financial products, pricing, fees, customer debt burden, or financial service access points are not applicable. While the company has Diversity and Inclusion policies and trains 15,000 customer service employees for passengers with Autism Spectrum Disorder, these are not related to a loan/insurance book.

The LATAM Pass loyalty program is not a financial product impacting credit scores or savings growth. The company evaluates capital allocation for strategic investments and shareholder value, and made financial contributions of US$1,545,987 to agencies, but this is not explicitly reinvested in community finance or profit-sharing with underserved communities. Although a partnership with Junior Achievement provides financial literacy to 40,000 students, this is not a program offered by a financial services company to its customers, as defined by the rubric's percentage-based tiers.

Honest & Fair Business

LATAM Airlines Group achieved an S&P Global CSA score of 77 as of January 2026.

The company reported one financial correction in 2022. A Corporate Anti-Corruption Policy has been in place since 2024. 100% of the Board and 88.3% of employees trained on the Code of Conduct, which includes anti-corruption guidelines. No penalties related to criminal liability for bribery, money laundering, or terrorist financing were reported in 2024. The company operates a Confidential Channel for reporting ethical concerns, allowing anonymous submissions and explicitly forbidding retaliation. Sustainability indicators associated with SASB, GRI, and S&P Global CSA standards are externally verified by PricewaterhouseCoopers.

Kind to Animals

A dog died during a LATAM flight between São Paulo and Aracaju after gnawing through its wooden transport box and suffocating.

Following this incident, LATAM suspended sales for pet transport in the hold of aircraft for the Brazilian market for 30 days, effective October 15. The company is investigating the causes and errors in transport, stating it had complied with all processes correctly. LATAM continues to permit pet transport in the cabin, subject to size and weight limits, and requirements that pets be at least 8 weeks old (4 months in the United States), in good health, docile, and not sedated. An article from August 31, 2018, also mentioned a LATAM Airlines lost dog incident.

No War, No Weapons

LATAM Airlines Group complies with the UN Guiding Principles on Business and Human Rights

, having assumed a public commitment to human rights in 2018 . The company is also a member of the United Nations Global Compact . Through its "Avión Solidario" program, LATAM transported approximately 5,000 people and nearly 200 tons of supplies during the 2024 floods in Brazil , 200 modular houses , 142 tons of donations , and 102 volunteers since May 2024 , and over 60 tonnes of humanitarian aid to Panama, Brazil, and Chile, assisting over 3,000 refugees . The company's Procurement & Supply Chain Policy addresses ethics, conduct, and human rights with suppliers , and its Code of Conduct, approved by the Board , saw 100% completion of training by the Board of Directors and 88.3% by employees in 2024 .

Planet-Friendly Business

LATAM Airlines Group has reported no regulatory actions, violations, fines, or compliance issues.

The company was reinstated to the Dow Jones Sustainability Index and ranked as the most sustainable airline group in the Americas, fifth globally. It has achieved a 97% reduction in single-use plastics, eliminating over 1,700 tons since 2020 , and recovers 100% of plastic, glass, aluminum, and paper on domestic flights. Over the past decade, LATAM reduced its own CO2 emissions by 5-6% and increased aviation fuel efficiency by 5.3%. The company has offset 1.9 million tons of CO2 and aims to offset 50% of domestic CO2 emissions by 2030. Through the CO2BIO initiative, it has protected 300,000 hectares of Colombian savannas and conserved over 74,000 acres of native forest and 156,000 acres of wetlands.

Respect for Cultures & Communities

LATAM has 47 formal partnerships with organizations across the region to improve access to healthcare and environmental conservation.

The company reported no cultural appropriation incidents. Its content is generally available in English, Spanish, and Portuguese. , indicating basic language inclusivity.

Safe & Smart Tech

No specific evidence was found for LATAM Airlines Group (LFL.US) across any of the Safe & Smart Tech KPIs. Articles discussed general cybersecurity threats and AI ethics challenges in the Latin American region

, and one mentioned a contract for cybersecurity services , but none provided concrete, company-specific data points or outcomes for LFL.US that could be scored against the rubric's quantitative thresholds. References to 'a Latin American airline' were not explicitly identified as LFL.US, precluding their use as direct evidence.

Zero Waste & Sustainable Products

LATAM Airlines Group achieved a 96% reduction in single-use plastics in 2023, eliminating over 1,700 tons.

The company aims to be a zero-waste-to-landfill group by 2027 and had a target to eliminate single-use plastics by 2023. However, its overall waste diversion rate in 2023 was low at 5.22%. Hazardous waste constituted 89.71% of total waste generated in 2023, with only 0.4% recovered, raising concerns about its practices. The company reported 3 waste disposal violations in 2023, incurring fines of $32,062.12. In 2023, 32.46% of plastic packaging was recyclable, and plastic packaging contained 2.2% recycled content. The company conducts annual environmental inspections and audits across its operations and has initiated the pre-certification process for TRUE Zero Waste for one lounge. It has implemented 8-10 waste reduction initiatives and has waste reduction and documentation requirements for its suppliers.