Better Health for All
-40
Lufthansa was penalized $4 million by the U.S. Department of Transportation for discriminating against 128 Jewish passengers in May 2022.
1
The company offers special meals for dietary and health reasons, including 11 different options like low-cholesterol and low-sodium, available at no additional cost.
2
It provides accessible travel services for passengers with reduced mobility, sensory, or cognitive impairments, and established an Accessibility Customer Advisory Committee in November 2025.
3
Lufthansa joined the Hidden Disabilities Sunflower Program in December 2025, with group-wide participation planned by the end of 2026.
4
The company's Medical Services department provided 4,395 vaccinations in the reporting year and added 15 full-time positions in occupational health and aviation medicine in 2023.
5
The initial incidence of work-related injuries was 7.8 per one million hours worked in 2023, covering 88% of employees worldwide, compared to an industry average of 25.4 in 2022.
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Lufthansa's Medical Services department is certified according to DIN ISO 9001:2015.
7
The company offers individual psychosocial counseling for employees and has a monitoring system for infectious disease risk management.
8
Fair Money & Economic Opportunity
0
Lufthansa is an airline, and the 'Fair Money & Economic Opportunity' value primarily assesses financial institutions on their lending, insurance, money movement, or storage activities. The provided articles do not contain any evidence that Lufthansa offers consumer lending, deposit services, or other financial products that would be relevant to the KPIs in this rubric. Therefore, all KPIs are omitted due to a lack of applicable data or direct relevance to the company's core business as an airline in the context of financial services.
Fair Pay & Worker Respect
10
Lufthansa demonstrates strong collective bargaining coverage, with 76% of employees in Germany, 98% at Austrian Airlines, and 87% at SWISS covered by agreements.
1
The company reported a voluntary employee turnover rate of 6% in 2024, a decrease from 7% in the previous year.
2
However, the company's Engagement Index was 2.2 in 2023, a decrease from 2.4 in 2022.
3
Lufthansa has faced multiple labor-related violations, including wage & hour violations totaling $3,379,632 since 2000, with specific penalties in 2023, 2017, 2016, and 2014, and labor relations violations in 2006.
4
There were also multiple workplace safety & health violations between 2002 and 2024.
5
Fair Trade & Ethical Sourcing
-50
Lufthansa LGSP may conduct audits on supplier premises once a year or as needed, such as in cases of significant risk changes or suspicion.
1
Audits are also carried out by external auditors on a risk basis for direct suppliers.
2
Supplier contracts include a detailed corporate social responsibility clause, and standard contractual clauses have been adjusted in line with the German Corporate Due Diligence in Supply Chains Act, requiring their inclusion in all new contracts and amendments.
3
The Lufthansa Group uses an IT application to identify potential human rights and environment-related risks and violations in its supply chain.
4
If an initial assessment indicates a medium or high-risk category, an in-depth review is carried out, including external sources if necessary.
5
The company works with suppliers in approximately 170 countries and purchases 333 product groups, with an annual purchasing volume of EUR 19 billion in 2023.
6
Honest & Fair Business
-20
Lufthansa Group received a $4 million penalty from the U.S. Transportation Department in October 2024 for allegedly discriminating against 128 Jewish passengers in May 2022.
1
The company denied discrimination but agreed to the consent order.
2
The company has a formal whistleblower protection policy, including an electronic system available in 10 languages and an external ombudsperson.
3
It commits to protecting whistleblowers from retaliation and ensures confidentiality, with feedback provided within three months.
4
Lufthansa Group airlines are under investigation by the European Union for potential greenwashing.
5
The company has a robust anti-corruption policy, is a member of Transparency International, and implements a risk-based business partner due diligence process.
6
Its Compliance Management System follows the auditing standard of the Institute of Public Auditors in Germany (IDW PS 980), and it is a party to the United Nations Global Compact.
7
An environmental auditor conducts annual audits and verifies environmental claims, and the company holds an EMAS certificate.
8
Kind to Animals
0
No evidence was found in the provided articles to assess Lufthansa against any of the 'Kind to Animals' KPIs. The articles primarily detail the company's general sustainability efforts, operational data, and policies for transporting live animals, but do not contain specific, quantifiable information related to cruelty-free certifications, animal testing, humane certifications for operations, wildlife conservation impact, ethical ingredient substitution, supplier welfare audits, cage-free sourcing, animal agriculture ethics, or animal welfare policy engagement.
No War, No Weapons
-60
Lufthansa Group states it follows key international conventions such as the UN Guiding Principles on Business and Human Rights.
1
The company conducts annual risk analyses related to human rights and the environment, and included over 450 suppliers in its 2025 analysis.
2
Suppliers are always checked for compliance with human rights, labor, environmental standards, and integrity before contracts are concluded, and are contractually obliged to protect these rights.
3
The company's suppliers must also ensure that materials containing tin, tantalum, tungsten, and gold comply with the Dodd-Frank Act's Section 1502 requirements regarding conflict minerals.
4
Lufthansa conducts regular inspections of sites as part of risk audits for aviation security and country risks.
5
Planet-Friendly Business
-70
In 2024, the company's total market-based GHG emissions were 42,942,000 tonnes CO2e, representing a 16% increase from 2023.
1
The company has SBTi-validated targets to reduce carbon intensity by 30.6% from 2019 to 2030, aligned with the Paris Agreement, and a net-zero target for 2050.
2
However, only 0.4% of its total energy consumption in 2024 came from renewable sources.
3
Over 90% of the carbon offset projects supported are verified against the Gold Standard, with two technology-based projects certified under Puro Earth Standard and Verified Carbon Standard, and other local projects certified under domestic standards.
4
The company's 2050 net-zero target is beyond the 2040 threshold for a higher score. The Lufthansa Group publishes a TCFD Report on Climate Risks and Opportunities, indicating partial alignment with TCFD recommendations.
5
For waste management, the company's overall waste diversion rate for its Frankfurt and Munich buildings in 2024 was approximately 77.5%.
6
The company reported that 86% of its capital expenditure in 2024 was taxonomy-eligible, but no taxonomy-aligned activities were officially reported for aviation due to interpretation uncertainties.
7
Austrian Airlines, a subsidiary, was found guilty of misleading climate-conscious travelers regarding sustainable flights.
8
The company supports 18 climate protection projects, some of which improve biodiversity and the living conditions of local populations, and create training and jobs.
9
Respect for Cultures & Communities
0
No specific, concrete data points were found in the provided articles to assess Lufthansa (LHA.XETRA) against the defined KPIs for 'Respect for Cultures & Communities'. The articles discuss general diversity initiatives, human rights policies, and global aid organizations, but lack quantitative evidence for specific community partnerships, cultural impact assessments, local employment, grievance mechanisms for communities, cultural preservation investments, or other relevant metrics.
Safe & Smart Tech
-30
Lufthansa, as an official partner of Airportr, was associated with a data breach affecting 92,000 Airportr users, exposing confidential private information including passport images and detailed travel plans.
1
Airportr initially did not notify data subjects or partners, citing a 'low-risk nature,' but later informed the ICO as a precautionary measure.
2
A separate cyberattack in February 2021 on Sita, a global aviation IT operator, affected hundreds of thousands of Star Alliance passengers, compromising frequent flyer data.
3
A basic web vulnerability in Airportr allowed password changes with only an email address, and brute-force guessing of email addresses was possible without rate limitations.
4
Airportr disabled the vulnerable part of its site’s backend and fixed the problems within a few days after being notified in April.
5
Lufthansa Cargo's information security management system (ISMS) is ISO27001 certified and audited annually, and Lufthansa Technik AG is certified with ISO/IEC 27001:2022.
6
7
Lufthansa Cargo complies with GDPR and national aviation security program DVO 2019/1583.
8
Lufthansa's general data protection information also states compliance with GDPR, German Federal Data Protection Act, German Aviation Safety Act, German Passenger Data Act, and EU Directive 2016/681.
9
The Lufthansa Group launched a bug bounty program on February 8, 2017, initially for www.worldshop.eu, with plans to expand.
10
Lufthansa Technik AG's privacy policy indicates that personal data may be stored for up to ten years under German Commercial Code and Fiscal Code, and up to 30 years for legal claims.
11
Lufthansa's data protection information states retention periods of up to 10 years for commercial/tax laws and up to 30 years for legal claims.
12
Lufthansa Technik AG uses eTracker, which stores data in truncated or encrypted form to prevent individual user identification.
13
Lufthansa's data protection information mentions some communications are encrypted (e.g., WhatsApp) while others are unencrypted (e.g., some emails).
14
Users have rights to access, rectification, erasure, restriction of processing, data portability, and objection.
15
Lufthansa Technik AG's privacy policy states users have control over cookies and rights under GDPR.
16
Zero Waste & Sustainable Products
-20
Lufthansa Cargo's day-to-day waste at its hubs had a 99% diversion rate through recycling or energy generation in 2023.
1
Lufthansa Technik achieved a 57% recycling rate in 2024.
2
For specific buildings in Frankfurt and Munich in 2024, waste recovery rates ranged from 73.5% to 100%.
3
Lufthansa CityLine used 99% recycled paper in 2024, Lufthansa Airlines MUC used 90%, and Lufthansa Airlines FRA used 71%.
4
Lufthansa Cargo uses plastic film with 10% recycled content.
5
Since 2022, a third of single-use plastic and aluminum items have been replaced on board.
6
SWISS saved 500 kg of plastic annually by removing plastic wrappers from children's toys.
7
Lufthansa CityLine has been repairing curtains since 2024, and loose on-board and emergency equipment from decommissioned aircraft is reused.
8
Lufthansa CityLine reported 33 tonnes of hazardous substances in 2024.
9
Waste data is compiled and analyzed annually from transfer notes and invoices.
10
The company has set targets to reduce food waste on short-haul flights by 50% by 2025 compared to 2019, and Lufthansa Technik aims for a 75% recycling rate by 2025.
11
Compliance with environmental standards is a criterion for selecting contractual partners.
12
Initiatives include optimizing onboard beverage reserves, using lighter tablet holders and nets for air freight, and digitizing various documents and processes, saving approximately 1.5 million sheets of paper per year.
13