Better Health for All

DHL demonstrates definitive leadership in global health crisis response. During the COVID-19 pandemic, the company delivered over 1 billion vaccine doses to more than 160 countries

, with less than 0.01% spoilage or damage in transit. DHL's Disaster Response Teams (DRT), comprising 1,000 trained volunteers , can be operational at disaster sites within 72 hours , with three regional hubs covering 80% of global disaster hotspots. The company supported UNICEF's COVAX Initiative and partnered with Gavi to enhance vaccine supply chains in developing countries. DHL also expanded its Life Sciences & Healthcare facilities and managed COVID-19 vaccine logistics for the state of Lower Saxony.

Fair Money & Economic Opportunity

The company, DHL.XETRA (Deutsche Post AG), operates primarily as a global logistics provider, offering services such as parcel delivery, e-commerce shipping, freight transport, and supply chain management.

The provided articles and the company's business description do not contain specific, concrete data points related to financial services such as lending, deposit services, or insurance for consumers. While postal services can sometimes include basic financial transactions, the evidence focuses on logistics operations, employee benefits, corporate finance, and social initiatives unrelated to consumer financial products. Consequently, there is no evidence to assess any of the KPIs under the 'Fair Money & Economic Opportunity' value, as they are designed for financial institutions or companies offering consumer financial products.

Fair Pay & Worker Respect

DHL Group recorded at least six substantiated labor-law or human-rights violations in the past three years (2023-2025). These include two employment discrimination cases in 2023 ($2.7 million settlement)

and 2024 ($8.7 million settlement), two workplace safety violations in 2025 (OSHA fines of $16,550 and $11,250), a €46.8 million seizure by Italian authorities in 2025 for illicit labor supply practices between 2019 and 2023, and two labor court decisions in Istanbul in 2026 in favor of workers sacked by DHL Turkey, related to union activities. The company's Lost Time Injury Frequency Rate (LTIFR) was 14.5 accidents per 200,000 working hours in 2024, a reduction from 15.6 in 2023. DHL Group reported a -2.2% gender pay gap group-wide, indicating women earn 102.2% of men's pay. Employee satisfaction was 82% in 2024, and the unplanned employee turnover rate was 10.7%.

Fair Trade & Ethical Sourcing

Italian authorities seized €46.8 million from DHL Express Italy in a probe into alleged tax fraud and illicit labor supply between 2019 and 2023.

Deutsche Post AG (DHL) emphasizes sustainable procurement practices, adhering to a Supplier Code of Conduct that prohibits child labor and forced labor, and mandates fair compensation and working hours. DHL received the EcoVadis 'Best Value Chain Engagement' award for its comprehensive programs aimed at educating suppliers on sustainability expectations, which are integrated into procurement processes.

Honest & Fair Business

In February 2025, Italian authorities seized €46.8 million from DHL Express Italy as part of an investigation into alleged tax fraud and illicit labor supply between 2019 and 2023

, involving accusations of using false invoices . The company operates a publicly available 24/7 whistleblower system that allows anonymous reports , with investigations involving at least two independent, impartial colleagues . DHL Group maintains comprehensive anti-corruption and business ethics policies , adhering to international standards and requiring business partners to comply . Its Compliance Management System, based on the COSO framework , includes regular risk assessments and mandatory compliance training , achieving a 99.1% certification rate for middle and upper management in 2024 and 99.5% in 2022 . DHL Group also joined Transparency International Germany in 2023 to bolster anti-corruption efforts .

Kind to Animals

As a logistics company, DHL's business model means many animal welfare KPIs, such as cruelty-free certification, animal testing, humane certified operations, ethical input substitution, cage-free sourcing, animal agriculture ethics, and animal-free R&D collaboration, are not applicable. The company's General Terms and Conditions explicitly prohibit the use of its network to transport protected plant and animal species.

DHL Group supports the UN Convention on Biodiversity and is a member of the United for Wildlife Transport Taskforce. Its employees participated in a workshop organized by TRAFFIC to raise awareness about wildlife trafficking risks in logistics. DHL has also provided logistics support for the relocation of rescued animals, including four chimpanzees, five lions, one tiger, and an elephant, to sanctuaries. , , Deutsche Post DHL Group enhances biodiversity protection within its environmental program GoGreen, committing to 'Biodiversity in Good Company' and implementing pilot biodiversity measures at selected facilities. , However, no measurable biodiversity impact data for conservation initiatives is provided, nor is specific animal welfare audit data for its suppliers.

No War, No Weapons

DHL Group has provided logistics support to the U.S. military during operations in Iraq in 2003

and secured a $199 million contract with the U.S. Transportation Command in 2017 . It also provides Field Post Service to German troops, delivering approximately 165,000 parcels and 130,000 letters in 2021 . While the company has CIPS-qualified professionals and covers over 90% of eligible procurement expenditure (more than €39 billion) with a Supplier Code of Conduct , its involvement in military logistics indicates it meets only basic humanitarian procurement guidelines with occasional non-compliance. The company bases its human rights policy statement on the UN Guiding Principles on Business and Human Rights and respects these principles , also being a signatory to the UN Global Compact .

Planet-Friendly Business

Total Scope 1, 2, and 3 greenhouse-gas emissions were 37.102 million metric tons CO2e in 2024, which includes logistics-related and non-logistics-related Scope 3 emissions.

Logistics-related GHG emissions increased from 33.27 million metric tons in 2023 to 33.77 million metric tons in 2024. These emissions are reported monthly and verified by an independent auditing firm according to international standards. Science-based climate targets have been validated by the SBTi, aligning Scopes 1 and 2 with a 1.5°C pathway and Scope 3 with a "well below 2°C" pathway, with a 2050 target confirmed at 1.5°C. A 2025 target aims to limit logistics-related GHG emissions to ≤34.70 million metric tons CO2e. In 2024, 10.3% of operational energy consumption (Scopes 1 and 2) was sourced from renewables. The recycling rate for waste generated by postal companies is 69%. In 2024, 66.9% of capital expenditure was aligned with the EU Sustainable Taxonomy. Climate-related physical and transition risks are assessed using scenario analysis according to TCFD recommendations. This includes RCP scenarios 2.6, 4.5, and 8.5 for physical risks and the IEA Sustainable Development Scenario for transition risks.

Respect for Cultures & Communities

DHL Group has 3 formal partnership agreements with local community groups or cultural institutions.

These include a partnership for the Save80 stoves project in Lesotho , a collaboration with the Museum of Islamic Art for the 'Cultural Collabs' project , and the launch of a Reflect Reconciliation Action Plan in Australia, endorsed by Reconciliation Australia , which focuses on engaging with Aboriginal and Torres Strait Islander peoples.

Safe & Smart Tech

In June 2023, DHL experienced a data breach affecting millions of customers and current/former UK staff, compromising personal data including names, addresses, and National Insurance Numbers.

This was caused by a cyber-attack on a third-party payroll provider, Zellis, exploiting a MOVEit vulnerability. DHL informed the Information Commissioner’s Office (ICO) and offered affected staff a 12-month credit and web monitoring package. DHL Express is the world's most TAPA-certified logistics provider, with over 500 TAPA certifications, and DHL Group's main data centers are certified under ISO 27001. 97% of DHL's management held valid Information Security Awareness training certificates. The company provides mandatory security training for all IT users and mandatory data protection training for all employees in active work status every two years, complemented by frequent phishing simulations. DHL's policy is to process personal data only if it is adequate, relevant, and necessary, with web tracking data stored for 25 months before automatic deletion. The company provides users with GDPR-mandated rights, including access, rectification, erasure, and data portability. DHL states compliance with a wide range of data protection regulations, including GDPR, and has a Group-wide Data Privacy Policy approved by the German Federal Commissioner for Data Protection and Freedom of Information in 2011 and reviewed in 2026.

Zero Waste & Sustainable Products

DHL demonstrates pioneering circular design principles, being a member of the Ellen MacArthur Foundation's CE100

and championing reverse logistics . The company defines its circular economy focus on reducing, repairing, and reselling , and promotes recycling . Specific initiatives include the OptiCarton AI-powered packaging system to optimize box filling and a pilot program for reusable e-commerce packaging with 12 retailers . For waste reduction, DHL has implemented several initiatives, such as a partnership collecting and recycling 29 waste streams from JD Wetherspoon pubs , which increased recycled waste from 5,426 tonnes to 8,489 tonnes . The company also uses recycled paper , employs the BIGBELT reusable packaging solution for palleted goods over 500 times , and has a paper policy for resource-efficient use . Hazardous waste management is robust, requiring customers to correctly declare, pack, and label dangerous goods . Only specially trained employees handle these goods , and dangerous goods safety advisors ensure compliance with national and international safety standards . A 24/7 compliance incident reporting system is also in place . DHL sets comprehensive environmental standards for its suppliers through a binding Supplier Code of Conduct , which covers over €35 billion in supplier spend and includes the assessment of over 4,000 potential high-risk suppliers , expecting measurable contributions towards climate-neutral logistics .