Better Health for All

UPS demonstrates transformative crisis response capabilities, providing over $12 million in grants and in-kind logistical support for 80 global disasters and humanitarian crises in 2024.

The company allocated over $1.3 million to partners for emergency shelter and medical aid during hurricane season. Notably, UPS surpassed the delivery of one billion COVID-19 vaccine doses with a 99.9% on-time performance in over 110 countries. For mental health, UPS offers comprehensive programs to every employee and their families, including no-cost counseling services, mental health, addiction and suicide prevention resources, and 24/7 hotline support.

Fair Money & Economic Opportunity

The provided articles describe UPS's involvement in financial services through UPS Capital (asset-based lending, cargo insurance)

and The UPS Store (franchisee lending). They also detail extensive support for diverse and underserved communities through supplier diversity programs , philanthropic grants , and entrepreneurship initiatives. However, the articles do not provide the specific quantitative metrics required by the rubric for any of the KPIs, such as the percentage of financial services customers from underserved segments, the share of the loan/insurance book aimed at low-income or SME segments, specific APRs or fee structures, or the percentage of profits reinvested in community finance. Therefore, all KPIs are omitted due to a lack of direct, measurable evidence against the rubric's thresholds.

Fair Pay & Worker Respect

UPS has faced numerous substantiated labor-law violations in the past three years (2023-2025), including at least 14 OSHA fines for workplace safety and health violations, and significant penalties for employment discrimination.

In 2024, a federal judge upheld a $39.6 million award in a racial discrimination lawsuit. Additionally, a $431,517 fine was issued for four repeated and seven serious safety violations. More than 80% of UPS's U.S. employees are represented by unions. with approximately 340,000 workers covered by the 2023 Teamsters agreement. This five-year contract, approved with an 86% rate, included an immediate wage increase of $2.75 per hour for all full-time and part-time union workers in 2023, totaling $7.50 per hour over the contract. Part-time starting pay was set at $21 per hour, rising to $23 per hour by the contract's end. The agreement also eliminated the two-tier wage system for drivers, established Martin Luther King Jr. Day as a paid holiday, and prohibited forced overtime on scheduled days off. New delivery vehicles purchased after January 1, 2024, will be equipped with air conditioning, and existing vehicles will be retrofitted with fans and enhanced cargo ventilation. The global voluntary employee turnover rate was 25% through September 30, 2023.

Fair Trade & Ethical Sourcing

No substantiated forced or child labor incidents have been reported in the provided articles.

UPS has a Supplier Code of Conduct that mandates ethical labor practices and prohibits forced and child labor , with suppliers warranting they do not employ children. UPS requires suppliers to agree to its General Terms and Conditions of Purchase and comply with the UPS Code of Conduct, which includes provisions for Modern Slavery legislations, prior to starting a business relationship. UPS is also entitled to undertake unannounced inspections and audits of supplier premises to ensure compliance.

Honest & Fair Business

In the past three years, UPS has incurred approximately $142.8 million in ethics-related regulatory fines.

This includes a $45 million penalty from the SEC in November 2024 for improperly valuing a business unit and misrepresenting earnings by failing to adhere to GAAP. The company also paid $94 million in 2024 to settle a challenge by Italian tax authorities regarding Value Added Tax. Additionally, UPS paid a $3.8 million fine for EPA administrative claims of polluting communities with hazardous waste. UPS has an Open Door Policy, an Ethics Hotline, and a No Retaliation Policy, allowing anonymous reporting of concerns. However, there is no evidence regarding the independence of investigation processes for these reports. The company also has an FCPA-compliant Anti-Corruption Compliance Procedure that prohibits bribery and corruption, including facilitation payments, but details on training frequency or effectiveness are not provided.

Kind to Animals

UPS has adopted a worldwide ban on transporting animals destined for laboratory experiments.

As a logistics company, UPS does not have animal-derived products, conduct animal testing, or engage in animal agriculture, making several animal welfare KPIs not applicable to its core operations. While UPS engages in significant tree planting and reforestation efforts, including planting 28 million trees since 2012 with a goal of 50 million by 2030, and partners with organizations like the World Wildlife Fund and The Nature Conservancy to protect wildlife habitats and enhance biodiversity, the provided evidence does not include specific measurable biodiversity impact or species recovery metrics required by the rubric.

Planet-Friendly Business

In 2024, the company's total gross Scope 1, 2, and 3 greenhouse gas emissions were 24,877,000 tonnes of CO2e, representing a 2.1% decrease from 2023.

For its operational electricity, 15.2% was sourced from renewable sources in 2024. In 2022, the company settled with the EPA for hazardous waste violations at 1,160 facilities across 45 states and Puerto Rico, incurring a $5,323,008 civil penalty. A previous settlement for similar violations occurred in 2021.

Respect for Cultures & Communities

UPS has a global Ethics Hotline available 24/7/365, managed by a third-party, with operators in multiple languages

. The company supports strong local language inclusivity, evidenced by a language selector for numerous global regions and the sponsorship of two Chapter One books written and illustrated by Indigenous people in their native languages . UPS has 4 formal partnerships with indigenous or local community groups, including the Coalition for Workforce Diversity, The American Indian College Fund, The National Center for American Indian Enterprise Development, and Chapter One , , . There are no reported cultural appropriation incidents.

Safe & Smart Tech

The provided articles offer insufficient specific, quantitative data to score any of the Safe & Smart Tech KPIs. While

mentions a UPS Canada data breach between February 2022 and April 2023 , it does not specify the number of affected users, which is a critical metric for scoring data breach severity. details a malware infection from 2014 , which falls outside the relevant timeframe for current assessment. General statements in about the importance of data privacy, security, algorithmic fairness, and GDPR compliance , or the existence of a Risk Committee overseeing cybersecurity and employee training in , do not provide the concrete, measurable actions or outcomes required to score KPIs such as AI ethics governance, cybersecurity investment, privacy certifications, or security training effectiveness.

Zero Waste & Sustainable Products

UPS has faced significant environmental violations, including unlawful disposal of hazardous and medical waste. In October 2022, the company received a $5.323 million civil penalty from the EPA for hazardous waste regulation violations, including improper on-site management, across 1,160 facilities in 45 states and Puerto Rico.

This involved ignitable, corrosive, and reactive substances. In August 2025, UPS was ordered to pay $1.745 million in civil penalties and costs for unlawful disposal of hazardous and medical waste at 140 facilities, including ignitable, reactive, toxic, and corrosive materials. Despite these issues, UPS has implemented several waste reduction initiatives. The Eco Responsible Packaging Program, created in 2010, evaluates packaging for damage prevention, right-sizing, and materials content, using life cycle metrics. UPS also invested in Optoro, a reverse logistics technology company, and introduced the UPS Returns Manager® in April 2021 to facilitate product returns and material reuse. , Furthermore, UPS partnered with TerraCycle to launch Loop™ for reusable packaging and, by 2017, diverted 40 million pounds of waste through a broader collaboration with TerraCycle. ,