Better Health for All

Uber Health, a HIPAA-supported platform, connects millions to care through over 3,000 healthcare customers

and 4,000+ partnerships . Programs like the Health Access Fund have provided over 400,000 no-cost rides in 28 states since 2022 , addressing transportation barriers that 75% of participants cited as hindering healthcare access . Uber Health also expanded to deliver prescriptions , groceries , and over-the-counter items . For safety, from 2017 to 2022, approximately 400,000 reports of sexual assault or misconduct were submitted over 6.3 billion US trips , equating to 60 reports per million trips . Reports of serious sexual assault fell by 44% from 2017-2022 . Uber has invested billions in safety and introduced new features like encrypted audio recordings . Uber demonstrates industry-leading risk disclosures by publishing multiple US Safety Reports (2019, June 2022, August 2024) detailing traffic fatalities, physical assaults, and sexual assaults . Uber's operations generate CO₂ emissions, but carbon intensity fell 6-14% from 2021-2024 , with hundreds of millions invested in EV incentives . The company also generates substantial positive health externalities by addressing transportation barriers to medical care . Uber Health is HIPAA-supported and ISO 27001 certified , but in 2022, Uber settled a lawsuit for mishandling a 2016 data security breach and faced over $4.6 million USD in Italian fines for alleged privacy violations . Uber Health facilitates access to behavioral health appointments , and the company responded to 14 disasters in 2022 , providing 114,000 free rides and 1.5 million pounds of supplies .

Fair Money & Economic Opportunity

Uber actively resists data transparency, seeking an injunction to block a Colorado law requiring disclosure of detailed pricing and payment information for every trip, arguing it is misleading and burdensome.

Furthermore, a non-profit organization aids workers in accessing their work-related data, indicating a lack of direct data portability. In contrast, Uber's Economic Empowerment Program in Egypt has shown that over 40% of its drivers were previously unemployed, demonstrating a positive impact on employment for an underserved segment. Regarding geographic inclusion, the company does not operate financial service access points, making this KPI not applicable.

Fair Pay & Worker Respect

Uber's core operational workforce, including drivers and couriers, are classified as independent contractors, a model reinforced by the California Supreme Court upholding Proposition 22 in July 2024.

This classification exempts the company from providing certain employee benefits. The company has faced numerous substantiated labor law violations and significant legal actions in the past three years. These include a $148 million settlement in Massachusetts in June 2024 for labor law violations, a $290 million settlement in New York in November 2023 for systematically underpaying drivers and wage theft, and a Dutch appeals court ruling in April 2023 that found Uber violated drivers' rights. Additionally, the Massachusetts Attorney General initiated a trial in May 2024 for misclassifying drivers, and the California Supreme Court ruled in July 2023 that Uber must face a lawsuit concerning the misclassification of UberEats drivers. Voluntary driver turnover was approximately 49% for drivers onboarded in 2013, remaining active a little over a year later.

Fair Trade & Ethical Sourcing

No specific, quantifiable evidence was found in the provided articles to assess Uber's performance against the 'Fair Trade & Ethical Sourcing' value. Information regarding fair-trade certification share, audit frequency, substantiated forced or child labor incidents, supply chain traceability coverage, remediation speed, ethical clause coverage in supplier contracts, share of spend on high-risk materials, or supplier diversity spend was not available at a company-wide level. While Uber has a Supplier Code of Conduct

and vets prospective suppliers, and Uber Canada reported no forced or child labor incidents for 2023 and identified tier one suppliers, this information is either a policy statement, specific to a subsidiary, or lacks the quantitative detail required by the rubric for scoring.

Honest & Fair Business

Uber was fined a total of approximately $358.97 million USD in ethics-related regulatory penalties within the last three years.

This includes a €290 million fine imposed in July 2024 by the Dutch Data Protection Authority for GDPR violations related to unauthorized data transfers of EU driver data to the US , and a €10 million fine in December 2023 by Dutch authorities for breaches related to informing drivers. The company has a Corporate Sustainability Assessment (CSA) Score of 33. Uber maintains an Integrity Helpline, available 24/7 in most languages and hosted by an independent third party, where reports can be filed anonymously. The company also states that retaliation against employees who raise genuine concerns in good faith is strictly prohibited.

Kind to Animals

Uber has a clear policy prohibiting drivers from denying service to riders with service animals, with no exceptions, and drivers violating this policy will lose app access.

In April 2016, Uber reached a nationwide class-action settlement to prevent discrimination against blind riders using guide dogs, which required informing drivers and enforcing stricter policies. In October 2023, Uber introduced a comprehensive education program for drivers, developed in collaboration with service animal advocacy groups, including a mandatory video course. Riders may receive a $35 account credit if a driver's contract is terminated due to refusing service to a rider with an assistance animal. As a service-oriented company, Uber does not produce physical products, conduct animal testing, operate animal husbandry, or engage in animal agriculture, rendering several animal welfare KPIs not applicable to its core business model.

No War, No Weapons

Uber invested "tens of millions of dollars" in Flytrex, an Israeli drone delivery company.

Flytrex is described as having "deep ties to military operations." Flytrex's founders are veterans of the Israeli Defense Occupation Forces. Additionally, in 2018, Uber signed a research agreement with the U.S. Army Research Laboratory to jointly develop rotor technology for future aircraft.

Planet-Friendly Business

Uber has a global net-zero target for 2040, aiming for a zero-emission mobility and low-packaging-waste platform.

This includes interim goals such as 100% zero-emission rides in London and Amsterdam by 2025, and in Canada, Europe, and the U.S. by 2030. Its emissions reduction targets have been approved by the Science Based Targets initiative (SBTi). The company has committed $800 million by 2025 to help drivers transition to electric vehicles, offering incentives, partnerships, and an AI assistant for guidance. Uber achieved a 100% renewable energy match for its US offices in 2023.

Respect for Cultures & Communities

Uber collaborated with Ukraine's Ministry of Culture’s National Research and Restoration Center in May 2022 to develop 'Uber Restore,' an app that provided transportation for conservationists to preserve Ukrainian artifacts during conflict

. This initiative supported cultural preservation and protected the country’s national identity .

Safe & Smart Tech

Uber faces significant regulatory penalties and ongoing compliance failures related to data privacy and algorithmic transparency. In 2024, the company was fined €290 million for improperly transferring European drivers' data to the U.S.

and an additional €10 million by the Dutch Data Protection Authority for privacy rights violations concerning European drivers' personal data. Uber also faces ongoing daily fines exceeding €584,000 for failing to comply with EU algorithmic transparency requirements, with courts ruling against its reliance on trade secrets to deny drivers access to data about AI-powered deactivations. The company uses opaque algorithms for fare setting and retains broad categories of user data for 7 years. Despite these issues, Uber has implemented some positive measures. Its AI Ethics and Governance initiatives include an AI Law & Ethics Council, and it uses Responsible AI frameworks with bias mitigation. The company maintains PCI DSS 4.0 Level 1, ISO 27001 for core businesses, and SOC 2 certifications, and adheres to EU-US DPF principles. Uber conducts regular AI audits, including human-in-the-loop processes, and offers comprehensive user data controls such as privacy settings, account deletion, and a Privacy Check-up feature. While Uber has an appeal process for account deactivations and has internally reduced bias in driver sign-ups, court findings indicate significant gaps in addressing algorithmic harms.

Zero Waste & Sustainable Products

Uber has implemented over 10 waste reduction initiatives, primarily focused on sustainable packaging for Uber Eats deliveries. These include working with the World Wildlife Fund and Closed Loop Partners to develop sustainable packaging guidelines

, partnering with sustainable packaging providers to offer discounts to merchant partners , and collaborating with Visa for financial support . Uber Eats has launched and expanded sustainable and reusable packaging pilot programs in multiple cities, including Toronto , Vancouver , Washington D.C. , Los Angeles , and San Francisco , which have collectively diverted over 81,000 single-use containers from landfills . Other initiatives include investing $1 million to support local restaurants in Paris using leaf-made paper bags , introducing a Green Packaging Marketplace , and implementing an opt-in feature for single-use utensils in the Uber Eats app . Uber has set company-wide waste reduction targets with specific timelines, aiming for 80% of restaurant orders in European and Asia Pacific cities to transition to more sustainable packaging by 2025 , and 100% of Uber Eats restaurant merchants globally to transition to reusable, recyclable, or compostable packaging by 2030 , with a goal to end all unnecessary plastic waste from deliveries by 2030 .