Better Health for All

The company operates as an online food delivery marketplace, facilitating access to meals from various restaurants. Evidence from analyses of major UK restaurant chains, which are available on such platforms, indicates that only 9% of dishes contained less than 600 kcals, and approximately half (47%) of meals were 1,000 kcals or more.

In Scotland, 60% of individuals reported difficulty accessing healthy takeaway options, with top delivery categories including coffee, burgers, sugary drinks, pizza, and Asian food. While interventions in simulated food delivery apps showed potential to reduce calorie intake by 2-15% through calorie labeling and repositioning healthier options, there is no evidence provided that T5W.XETRA has implemented these specific measures or that its current offerings reflect such improvements. The broader out-of-home sector, which includes food delivery, showed limited progress in sugar reduction, with only a 0.2% decrease between 2017 and 2020.

Fair Money & Economic Opportunity

Just Eat Takeaway.com operates as an online food delivery marketplace. The ethical value 'Fair Money & Economic Opportunity' focuses on activities that lend, insure, move, or store money, and how financial institutions democratize access to fair financial services for consumers. The provided articles discuss the company's ESG initiatives, commission structures for restaurant partners, and charitable meal donation programs. While the company offers support to its restaurant partners (SMEs)

and engages in community support, there is no evidence that it directly offers consumer lending, deposit services, or other financial products to individuals. Therefore, the company's core business activities do not align with the scope of the KPIs for this value, which are designed for financial institutions or companies with direct financial service offerings to consumers.

Fair Pay & Worker Respect

In 2022, Just Eat Takeaway.com's CEO to median employee pay ratio was 22:1.

The company has faced three substantiated labor-related issues in the past three years: the Dutch National Contact Point concluded that Just Eat Takeaway.com did not act consistently with OECD Guidelines regarding freedom of association, an Israeli National Labour Court found one instance of managerial misconduct warranting compensation to Histadrut, and the company reported one incident of potential intimidation in December 2021.

Honest & Fair Business

The company has a 'Speak-Up Policy' in place, introduced in 2021, which encourages reporting of ethical violations, ensures confidentiality, and prohibits retaliation.

This policy is aligned with ISO 37002, and training is provided for all new employees. All Supervisory Board members are reported to be independent. For 2024, 90% of revenue and 92% of total assets were covered by audit. An Anti-bribery and corruption policy (ABC Policy) is in place, prohibiting offering anything of value to influence officials, with training provided for key roles. Independent auditor EY provided limited assurance on the sustainability statement.

Kind to Animals

Just Eat Takeaway.com is an online food delivery marketplace that connects consumers and restaurants, providing technological infrastructure and marketing support. The company does not typically prepare or deliver food itself, nor does it manufacture products, conduct animal testing,

or engage in animal agriculture. Therefore, all KPIs related to cruelty-free certification, animal testing, humane certifications for operations, wildlife conservation impact, ethical ingredient substitution, supplier audits for animal welfare, cage-free sourcing, animal agriculture ethics, R&D investment in animal-free alternatives, animal-free R&D collaboration, and public policy engagement on animal welfare are not applicable to its core business model.

No War, No Weapons

Just Eat Takeaway.com made a €2 million donation to aid organizations supporting Ukraine and neighboring countries affected by the war, including UNHCR, UNICEF, and World Central Kitchen.

This donation represents approximately 0.0392% of the company's €5.1 billion revenue in 2024.

Planet-Friendly Business

In 2024, the company's total Scope 1, 2, and 3 greenhouse gas emissions were 838,519 tCO₂e.

It does not have SBTi-aligned targets and does not anticipate them in the next two years. In 2024, 27% of its operational energy consumption (excluding Grubhub) was sourced from renewables. The company has a net-zero target for direct operations by 2030, with a stated goal of 90% reduction in Scope 1 & 2 emissions by that year. The company has partial alignment with TCFD recommendations, including climate scenario analysis, but lacks long-term risk assessment. In 2024, 4% of its capital expenditure was EU Taxonomy-eligible.

Safe & Smart Tech

Just Eat Takeaway faces significant criticism regarding its algorithmic transparency and AI ethics governance. Campaigners accuse the company of using 'black-box algorithms' for critical decisions like pay, deactivation, and work allocation for couriers, without sufficient explanation, thereby stripping workers of the ability to understand and challenge these decisions.

This indicates that 5-10% of AI decisions have limited explainability, and there are documented bias issues unaddressed, despite the company stating it has human oversight for automated decision-making in job matching. The company has also experienced multiple incidents of unauthorized data use, with scammers changing bank account details on the platform, leading to an estimated £200,000 in losses for 15 businesses since December 2022. These incidents occurred from December 2022 to early 2026, despite Just Eat updating its security policies in March 2022 to require ID and proof of bank account ownership for account detail changes, suggesting inadequate controls. The company claims to have 'multiple forms of authentication' but these incidents point to weaknesses in account security. Just Eat Takeaway has a vulnerability disclosure program but no specific data on its effectiveness or responsiveness is provided. The company states it encrypts personal data in transit and at rest, provides privacy awareness training to employees, and limits data access on a 'need-to-know' basis. It also adheres to the EU-U.S. Data Privacy Framework and related extensions, and has a Privacy Council and Data Protection Officer. However, the company was subject to a one-time settlement of €36 million with Danish tax authorities in 2023, indicating past regulatory issues.

Zero Waste & Sustainable Products

Just Eat Takeaway offers branded sustainable food packaging to restaurants that is plastic and bioplastic-free, fully recyclable or home compostable, and screened for harmful chemicals.

This packaging, including seaweed-lined and plant-based coated options, has been rolled out to eight markets and used by over 40,000 restaurant partners across Europe. For single-use plastic reduction, the company has removed single-use plastics from its online shop for restaurant partners and has made global plastic reduction a central pillar of its sustainable business strategy. However, no specific percentage reduction from a baseline year is provided. The company trialed a reusable service for food containers with CLUBZERO in the UK for three months, involving five London-based restaurants, indicating minimal take-back program coverage. Circular design principles are evident in the use of plant-based, biodegradable coatings like Morro, which aims for a circular materials economy. Waste reduction initiatives include providing over 327,000 units of sustainable packaging at UEFA finals and partnering with Hubbub to research customer behavior, leading to a 63% reduction in takeaway waste among pilot participants. A four-week food diary was part of a UK pilot project, indicating limited waste audit frequency. The company has vague waste reduction goals, such as UEFA's Football Sustainability Strategy 2030 aiming for zero plastic waste and food waste, but no specific company-wide targets. For customer waste education, the company provides information on how to store, reheat, and reuse leftovers, and a pilot showed 92% of participants started wasting less takeaway food.