Better Health for All

Deliveroo provides emotional wellbeing support to its employees and their family members through an Employee Assistance Programme and the Headspace app, offering free structured counselling sessions and mindfulness content.

The company also launched a Disability, Neurodiversity and Mental Health Employee Resource Group and held global wellness events in 2023, which included months dedicated to mental health.

Fair Money & Economic Opportunity

Deliveroo PLC operates an online food delivery platform and is not a financial institution. The ethical value 'Fair Money & Economic Opportunity' primarily assesses activities related to lending, insuring, moving, or storing money, and how financial institutions democratize access to fair financial services. As Deliveroo's core business does not involve offering consumer lending, deposit services, or other financial products, most of the Key Performance Indicators (KPIs) within this value are not applicable, resulting in a score of 0. There is no evidence of Deliveroo offering consumer credit products, managing a loan or insurance book, or operating financial service access points. While Deliveroo provided over 1,500 English-language financial management courses to riders and their families via Lynx Educate in 2024, the evidence does not include the percentage of customers reached or measurable outcomes, which are required to score the financial_literacy_initiatives KPI against the rubric's quantitative thresholds, leading to its omission.

Similarly, information on profit reinvestment does not specify a percentage allocated to community finance or profit-sharing with underserved communities, leading to the omission of the profit_reinvestment KPI.

Fair Pay & Worker Respect

Deliveroo's core delivery workforce consists of approximately 135,000 self-employed riders globally.

These riders are classified as self-employed, meaning 100% of this workforce segment is on insecure contracts without traditional employee rights or benefits. In the UK, 90,000 self-employed riders are covered by a voluntary collective bargaining agreement with the GMB union, representing 66.6% of the global rider workforce. The company reported a median gender pay gap of 22.1% for Deliveroo UK in 2024, indicating that women earn 77.9% of men's median pay. The global rider satisfaction score was 82% in Q4 2024.

Fair Trade & Ethical Sourcing

Deliveroo's Business Partner Code of Conduct is mandatory for all new and existing suppliers, embedded within the procurement process, and requires acknowledgement.

It was circulated to all existing third parties and acknowledged by 100% of new third parties in 2024. Business contracts also contain appropriate anti-slavery provisions. In 2024, Deliveroo received one allegation of modern slavery or human trafficking through whistleblowing channels and three reports from external parties, all of which were investigated and not substantiated. The company conducts comprehensive desktop due diligence on 100% of its global supply chain for modern slavery risk, screening 322 new and 1673 existing third-party suppliers in 2024. All international manufacturing sites from which Deliveroo procured rider or restaurant kit had an audit conducted in either 2023 or 2024, applying SMETA or equivalent audit methodology.

Honest & Fair Business

The company's audit scope covers 99% of revenue, 98% of cost of sales, and 94% of total assets.

Data collected by the Group was analyzed by external consultants, SLR, with 95% verifiable data. Financial results for 2020, 2021, 2022, and 2023 were restated due to the classification of Australia, the Netherlands, and Spain as discontinued operations. Deliveroo has a "Speak Up" platform for reporting breaches of the Code of Conduct or other policies. The company updated its Anti-Bribery and Corruption Policy and training in 2024.

No War, No Weapons

Deliveroo's core business is an online food delivery platform, and the provided articles contain no evidence of involvement in arms manufacturing, military contracts, or conflict facilitation. There is no information regarding revenue from arms or defense contracts, sales to embargoed regimes, or any defense-related lobbying or divestment activities.

The company's operations do not involve mineral inputs or exports requiring end-user certificates. While Deliveroo engages in humanitarian efforts such as donating over 3 million meals to families in need in 2023 and 2024, and conducts modern slavery risk screenings for suppliers, these activities are not explicitly defined as 'peacebuilding or disarmament initiatives' with a proportion of revenue, nor are human rights due diligence efforts specified for 'conflict-affected areas' as per the KPI definitions. No evidence was found regarding R&D investment in dual-use technologies with military applications, AI military safeguards, or specific alignment with UN Guiding Principles on Business and Human Rights in the context of conflict.

Respect for Cultures & Communities

Deliveroo has established 10 formal partnerships with local community and charitable groups, including the Trussell Trust, Italian Red Cross, Emirates Red Crescent, Secours Populaire, FoodCloud, St James Settlement, Food from the Heart, Belgian Federation of Food Banks, Food Box, and the Social Work Society.

The company has reported no cultural appropriation incidents. Deliveroo's operations are not described as impacting cultural contexts, and Free, Prior and Informed Consent (FPIC) processes are noted as not applicable. Similarly, the company states that indigenous or minority-owned suppliers are not applicable to its operations, and there are no cultural site disruptions.

Safe & Smart Tech

Deliveroo demonstrates good regulatory compliance by actively engaging with relevant Member States’ governments regarding the EU Platform Work Directive, which was finalized in April 2024

and adopted in October 2024. The company's privacy policy states compliance with legal and regulatory obligations. Users are provided with standard data control rights, including the ability to access, correct, erase, object to processing, restrict processing, transfer personal data, and withdraw consent for marketing. For encryption, Deliveroo utilizes SSL, which is provided by external third parties. No specific evidence was provided for data breach severity, AI ethics governance, cybersecurity investment, privacy certifications, security training effectiveness, AI audit practices, algorithmic transparency, unauthorized data use incidents, authentication security, vulnerability management, bug bounty programs, privacy-by-design integration, security testing coverage, data minimization metrics, algorithmic harm remediation, or digital rights advocacy.