Middlesex Water Company.
MSEX.US | Water collection, treatment and supply
Middlesex Water Company is a water utility company that provides regulated and non-regulated water and wastewater utility services. The company operates through two segments: Regulated and Non-Regulated. The Regulated segment includes water supply, treatment, and distribution services for residentia...Show More
Better Health for All
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Middlesex Water Company's core service of providing water delivers substantial health benefits, and the company is actively addressing contaminants like lead and PFAS. However, the company was in violation of the PFAS Maximum Contaminant Level in the second quarter of 2023.
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While its water testing has consistently shown lead levels below EPA action levels for over a decade,
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the PFAS violation represents a notable safety incident. The company offers free water service line inspections
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and promotes the Low Income Household Water Assistance Program (LIHWAP) and payment plans.
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It prioritizes lead service line replacement in geographic areas with vulnerable populations.
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The company conducted a Toxic Catastrophe Prevention Audit at its ozone facility
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and provides information on lead in drinking water and how to reduce exposure.
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It supports a bike share program to reduce air pollution.
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The company offers on-site flu shot clinics, mammograms, and wellness tips.
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It implements cybersecurity measures to protect sensitive company and customer data.
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An Emergency Preparedness, Safety & Security Manager position was created to respond to emergencies.
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The company offers mental health and Employee Assistance Programs.
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It provides training on Individual and Community Preparedness and Recognizing and Reporting Suspicious Activity.
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Fair Money & Economic Opportunity
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No evidence available to assess Middlesex Water Company on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
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No evidence available to assess Middlesex Water Company on Fair Pay & Worker Respect.
Fair Trade & Ethical Sourcing
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No evidence available to assess Middlesex Water Company on Fair Trade & Ethical Sourcing.
Honest & Fair Business
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No evidence available to assess Middlesex Water Company on Honest & Fair Business.
Kind to Animals
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No evidence available to assess Middlesex Water Company on Kind to Animals.
No War, No Weapons
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The provided articles, including the Middlesex Water Company's Supplier Code of Conduct and an ESG Update, do not contain specific, concrete data points relevant to any of the 'No War, No Weapons' ethical value KPIs.
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While the supplier code mentions general ethical conduct, human rights, and conflict mineral awareness and due diligence, it does not provide quantifiable metrics, specific policies, or outcomes that align with the defined thresholds for any of the KPIs in the rubric.
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The company's core business as a water utility also suggests a low inherent exposure to these types of risks, but no explicit evidence is provided to score any of the defined KPIs.
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Planet-Friendly Business
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In 2022, Middlesex Water Company's total Scope 1 and 2 emissions were 7,310.4 metric tons of CO2e.
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The company sourced 3% of its operational energy from renewables in 2022.
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Its water withdrawal per revenue unit in 2022 was 331,175.1 m³ per $1M revenue.
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In 2020, the CJO Plant had a waste diversion rate of 16.8%, while the Tidewater Campus had a rate of 39.9%.
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In 2022, the company reported 3 non-health-based drinking water violations.
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The company has a net-zero target year of 2050, with no interim milestones specified.
Respect for Cultures & Communities
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The company has no reported cultural appropriation incidents.
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It has added translation capability to its website and offers multi-language notifications, indicating limited local language incorporation.
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The company showcases various cultural holidays in internal communications, which suggests a reactive approach to cultural incidents rather than a proactive framework.
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Safe & Smart Tech
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Middlesex Water Company (MWC) states that email is an unsecured method of correspondence and advises users to use an encryption service for sending personal information, indicating a significant gap in encryption for a common communication channel.
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However, their third-party billing portal, My H20 SmartPay, uses 126-bit encryption and automatically signs users out after 20 minutes of inactivity.
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MWC has complied with all amended requirements to the New Jersey Water Quality Accountability Act, including expanded cybersecurity requirements, and aligns with industry NIST standards and best practices.
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The company's IT group conducts external penetration, segmentation analysis, vulnerability, and social engineering testing of its network, and physical penetration tests of facilities in New Jersey.
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MWC works with a leader in cyber security risk rating platforms to identify enhancements and mitigate risks, and has implemented a response plan based on physical penetration test findings.
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The company has not documented any incidents of unauthorized data use.
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MWC collects personal information only as long as necessary and does not currently use cookies or other tracking mechanisms to collect individually identifiable information.
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Customers can update their contact information via DIRECTAlert.
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Zero Waste & Sustainable Products
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Middlesex Water Company reported a non-hazardous waste diversion rate of 14.65% in 2020, with 9.45 tons diverted and 55.04 tons disposed.
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The company recorded three waste disposal violations in 2022 and three in 2021, following zero violations in 2020, totaling six violations over the past three years.
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