Better Health for All

The company's principal goods and services, gambling, cause severe, widespread health damage with no redeeming health benefits, leading to a score of -100 for health_impact_core. For health_externalities, despite the significant indirect health effects of gambling (addiction, mental health impact), the company demonstrates substantial remediation efforts, including real-time monitoring tools (Hawkeye, NEON)

, AI-powered propensity models , digital affordability frameworks , and increased player protection staff , resulting in a score of -70. The company exhibits excellent healthcare_data_responsibility with zero statutory reports of personal data breaches to the regulator , supported by data protection policies and 97% employee training completion , scoring -50. For mental_health_initiatives, comprehensive programs for colleagues, such as an Employee Assistance Programme and various wellbeing initiatives , alongside efforts to safeguard customer mental wellbeing, lead to a score of -50. The company has industry-leading addiction_mitigation controls, including 291,706 safer gambling interactions in UK digital operations , extensive harm reduction features like self-exclusion and limits , and a comprehensive support ecosystem through GamCare referrals , scoring -40. In healthcare_education, 100% of employees complete mandatory safer gambling training (averaging 2.1 hours per employee) , and over 1,400 employees receive GamCare training , contributing to a score of -40. Finally, risk_transparency is strong with comprehensive risk disclosures , customer tools for play awareness , and oversight by an ESG & Safer Gambling Committee , scoring -60.

Honest & Fair Business

The company reported zero ethics-related regulatory fines in the past three years.

The overall average customer complaint response time was 8.5 days. The board consists of 50% independent non-executive directors (4 out of 8 total directors). The company has a 'Speaking Up' whistleblowing program with a confidential hotline for employees, suppliers, and other stakeholders to raise issues confidentially and anonymously, and the Audit Committee monitors these procedures; however, there is no evidence of independent investigation processes. The company had one prior year restatement related to the presentation and classification of its Revolving Credit Facility.

Planet-Friendly Business

For 2023, companies currently owned by the group recorded 3 environmental compliance violations.

As of 2024, 66% of purchased electricity in the UK and Spain is sourced from renewable sources. The company has not publicly committed to specific 2030 or 2050 climate goals through major frameworks, though it intends to disclose an SBTi-aligned plan for reaching net zero by 2050. The company's policy has been informed by the Task Force on Climate-related Financial Disclosures (TCFD), and it has TCFD-aligned disclosures.

Respect for Cultures & Communities

The company has a confidential whistleblowing hotline, which serves as a standard grievance mechanism.

It is stated that Free, Prior, and Informed Consent (FPIC) processes are not applicable to the company's operations. The company engages in general charitable giving, having raised £4 million for Carers Trust since 2014 , including £401,000 in 2024/25 , and £58,000 for over 60 local causes. However, these initiatives are not specifically focused on cultural heritage organizations. While the company conducts local area risk assessments prior to opening new venues and actively recruits from local communities , specific quantitative data for these activities, such as the percentage of local employment or the scope of cultural impact assessments, is not provided to align with the rubric's thresholds.

Safe & Smart Tech

The company reported 9 data breaches, with 60% being personal data breaches, affecting 25,000 users.

There were zero statutory reports of personal data breaches to the regulator. In terms of security training, 97% of colleagues completed data security training, and 100% completed mandatory safer gambling training. The company provides comprehensive user controls for gambling activity, including deposit, loss, and time limits, as well as 'Take a Break' and self-exclusion options. All UK-facing businesses have achieved an Advanced Level 2 “Gold” safer gambling standard accreditation from GamCare. The company demonstrates strong regulatory compliance, explicitly mentioning adherence to GDPR, Data Protection Act 2018, AML, UKGC LCCP, ASA Codes, and Spanish Royal Decree. , with zero statutory personal data breach reports, though there was 1 upheld breach of advertising codes.

Zero Waste & Sustainable Products

The company diverted 47.81% of its non-hazardous waste

, with 1,053 tonnes recycled out of a total of 2,202 tonnes of non-hazardous waste . Additionally, 857 tonnes of non-hazardous waste were managed by incineration , and 3.89 tonnes of hazardous waste were reported .